Lagos Continental Hotel Reviews

Response from Property: Dear Go Ye Chapel,Thank you for your glowing review.We are thrilled to hear that Misan, Stella, Favour, Mahmoud, and Victor provided exceptional service during your stay. We're delighted that you enjoyed our delicious food, clean rooms, and the exceptional view from the 5th floor. It's fantastic to know that you appreciated our superior customer service, amenities, and the convenient location close to the airport and grocery store. We're grateful for your recommendation and look forward to welcoming you back soon.Hospitality regards,Regina Abuo Guest Relations Manager.

Response from Property: Thank you for highlighting the safety of our hotel's surroundings in the vibrant city of Lagos, the largest in West Africa. We are pleased to know you felt secure during your stay. We hope to welcome you back for another enjoyable experience.

Response from Property: Thank you for taking the time to rate us and kind words, we are glad you enjoyed the time spent with us and look forward to seeing you again soon.Hospitality regards,Regina AbuoGuest Relations Manager.

Response from Property: Thank you for taking the time to share your experience with us.We are delighted to hear that you enjoyed your stay at our hotel and found our location to be ideal for escaping the hustle and bustle of Lagos life. Providing a relaxing refuge for our guests is what we strive for, and we're thrilled that you felt rejuvenated during your time with us. We hope to have the pleasure of welcoming you back soon for another peaceful getaway.Hospitality regards,Regina Abuo Guest Relation Manager.

Response from Property: Thank you for sharing your experience. We appreciate your feedback on our amenities and dining options. Rest assured, we'll review and consider your suggestions for improvement. We are glad you found our hotel clean and hope to welcome you back with an enhanced experience.

Response from Property: Thank you for taking the time to rate us,we are glad you enjoyed the time spent with us and look forward to seeing you again sometime soon.

Response from Property: Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during your stay, particularly regarding the room condition and the service you received.The issues you described, including the musty smell in your room and the malfunctioning air conditioner, do not reflect the high standards we strive to maintain at Lagos Continental Hotel. We deeply regret that we were unable to resolve these matters promptly and that this negatively impacted your stay.We also apologize for the repeated promises to change your room without fulfillment. This is not the level of service we aim to provide, and we understand how frustrating this must have been for you.Please rest assured that your feedback has been shared with our management team, and immediate steps will be taken to address these concerns. We would appreciate the opportunity to make this right for you. If you are willing, please reach out to us directly at [email/phone] so we can discuss how to best resolve this matter and restore your confidence in our hotel.Once again, we apologize for the inconvenience and hope to have the chance to offer you a much-improved experience in the future.

Response from Property: Thank you so much for sharing your positive feedback.We are thrilled to hear that you enjoyed the ambiance of our hotel and had a pleasant experience at our Chinese restaurant.We truly appreciate your kind words and look forward to welcoming you back for another memorable stay.Hospitality regards,Regina Abuo Guest Relations Manager.

Response from Property: Thank you for your feedback. We are glad you appreciated our attentive staff and service. We apologize for any inconvenience caused by the room's dampness and the simplicity of our breakfast offerings. We'll certainly take note of your comments about the dinner buffet and work on improving our drink options. Your input helps us enhance our guest experience.

Response from Property: Thank you for your feedback. We appreciate your compliments on our staff and facilities. We apologize for any inconvenience caused by the humidity and odor in the corridors. Rest assured, we're taking steps to address this issue promptly to ensure a more comfortable environment for our guests.

Response from Property: We sincerely apologize for the inconvenience you've experienced regarding your credit card refund. Your feedback is important to us, and we understand the urgency of resolving this matter promptly. Rest assured, we're actively addressing the issue and working to expedite the refund process. We appreciate your patience and understanding in this matter.

Response from Property: Thank you for your feedback. We're glad you enjoyed your stay overall. We apologize for the broken hair dryer and have replaced it. We hope to welcome you back soon.Hospitality regards,Regina Abuo Guest Relations Manager.

Response from Property: Apologies for the inconvenience caused by the noise from the bar. We'll address this concern to ensure a more peaceful environment for our guests in the future. Thank you for sharing your experience.