Hotel Imperial, a Luxury Collection Hotel, Vienna

Hotel Imperial, a Luxury Collection Hotel, Vienna Reviews

Hotel Imperial, a Luxury Collection Hotel, Vienna

Kärntner Ring 16, Innere Stadt, Vienna, 1015, AustriaView Hotel Details
Hotel Imperial, a Luxury Collection Hotel, Vienna
Hotel Imperial, a Luxury Collection Hotel, ViennaHotel Imperial, a Luxury Collection Hotel, ViennaHotel Imperial, a Luxury Collection Hotel, Vienna
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Hotel Imperial, a Luxury Collection Hotel, Vienna Guest Reviews

4.8/5
Amazing
107 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(107)
Positive reviews(20)
Reviews with photos/video(6)
Friendly owner(11)
Awesome stay(10)
Tasty food(7)
Awesome rooms(6)
Great location(5)
1004Orol
Classic King Room Non smoking
Stayed in Sep 2023
Family
3 review
5.0/5
Outstanding
Posted on Oct 9, 2023
I stayed 5 nights 6 days in Hotel with Family. I have a special memorial and my 2 baby realy happy in Hotel. When booking all include breakfast, we enjoyed everyday ate breakfast. We choiced and ordered for hot food, we required something. They were exactly made hot food and serving. But Sat or Sunday, too many customer in Resturant, they were really busy and we waited for ordered to spent time. we can understand this situation and ate buffet. If we visit in Autria Vien, we will book the hotel again. All the time Thank you for Concierge and All staff.
Guest User
Classic King Room Non smoking
Stayed in Jun 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jul 2, 2023
Amazing pool in the middle of a tropical garden. Nice and large room. Good breakfast. Excellent service.
Yigerenfei
Deluxe Room Non smoking
Stayed in Aug 2024
Family
13 review
5.0/5
Outstanding
Posted on Aug 17, 2024
Facilities: Classic Hygiene: Clean and tidy Environment: Elegant, 1 minute walk from the Golden Hall Service: Gentle and enthusiastic
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Response from Property: Dear Yigerenfei,Thank you so much for your kind review!We're delighted to hear that you appreciated our classic facilities and elegant atmosphere. It's wonderful to know that our location near the Golden Hall was convenient for you. We hope to welcome you back soon!Kind regards,J. Thomas C. van OpstalGeneral Manager
dcobra1981
Junior Suite Non smoking
Stayed in Jul 2024
Family
7 review
5.0/5
Outstanding
Posted on Sep 1, 2024
Super good, although the price is expensive, but it is worth the experience. The small suite I booked, the front desk said that you should wait a while, and there will be a suite with a balcony (although I later found that this balcony is nothing special). My husband waited until 5 o'clock to check in. Halfway in the lounge, he ordered a beer, and later said it was free. Asked my husband if he wanted other wine or snacks, all free, saying that we made you wait. It was said that an extra bed would cost about 1,000 yuan, but the hotel did not charge extra. In the end, they gave my child a lion in the hotel, which made me feel very happy. Because I was the last one to stay, I rushed back and kept thinking that I must give a good review, but I kept forgetting it and dragged it for more than a month.
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Guest User
Junior Suite Non smoking
Stayed in Jul 2024
Family
10 review
5.0/5
Outstanding
Posted on Aug 5, 2024
The service is very good, and the room type can be upgraded for free. The location is also good, and you can see the Karlskirche from the room.
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Response from Property: Dear Guest,Warmest greetings from hotel Imperial Vienna!Thank you for your wonderful 5/5 review. We are delighted to hear that you enjoyed our service and the complimentary room upgrade. It's fantastic that you appreciated our location and the view of St. Charles Church from your room.We are glad that you had a great time and look forward to welcoming you again when your travels take you to Vienna.Kind regards,Marina RogovaHotel Manager
Shuimansanlou
Junior Suite Non smoking
Stayed in Feb 2024
Business travelers
28 review
5.0/5
Outstanding
Posted on Mar 4, 2024
I went to Germany to attend the ITB Annual Meeting in Berlin. Due to the visa appointment time, I chose to enter Austria to apply for a Schengen visa and stay at the Vienna Imperial Hotel, a well-established Austrian State Guesthouse. The hotel has a good location, back to back with the building where the Golden Hall of the Vienna Music Society is located, which is worth recording. The room was upgraded from the front desk. It was a small loft with a loft. The main room had a small door leading to a narrow balcony passage, facing the roof of the Music Association. There are many power switches in the room, and it takes some time to figure out the lighting points controlled by each switch. Slippers are provided in the room, there are good beddings, and chocolates are delivered every day, which is very warm. The elevator in the hotel is relatively small and slow. Fortunately, there are not many floors, so it is bearable. If you are in a hurry, you can also take the stairs, which is a bit of a circuit. The restaurant is a bar on the ground floor. The buffet selection is not particularly large. There is also a menu for ordering hot dishes and hot drinks. The overall taste is good.
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6/12
Response from Property: Dear Shuimansanlou,Thank you so much for your detailed review! We're delighted to hear that you enjoyed your stay at the Imperial Hotel Vienna!It's wonderful that our prime location added value to your visit. We are delighted that you appreciated the room upgrade and its charming features, including the small loft and balcony view.We apologise for any inconvenience caused by the numerous light switches and slower lifts. As a historic building, some aspects may be a little slower and different, but we are constantly renovating and modernizing to ensure your comfort and satisfaction.We're delighted to hear that our comfortable bedding and daily chocolate treats have made your stay comfortable and enjoyable. It's also great to hear that you enjoyed our breakfast and restaurant menus.Thank you again for your thoughtful feedback! We look forward to welcoming you back on your next visit to Vienna!Kind regards,Mario HabicherGeneral Manager
Guest User
Classic King Room Non smoking
Stayed in Jul 2024
Family
15 review
5.0/5
Outstanding
Posted on Aug 16, 2024
The location is excellent. Next to the Golden Hall. It is within walking distance to the pedestrian street and the opera house. The decoration is gorgeous. The breakfast is also delicious. You can eat outdoors along the street. If you go to Vienna, I would like to stay in this hotel again. The doorman service is very good. Of course, it may be because we all tipped. But I have to say that under the circumstances of small tips, I think the service of this hotel is the best.
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Response from Property: Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and appreciated our prime location close to the Golden Hall, pedestrian streets and the Opera House.We're also delighted that you found our decor, breakfast and dining options to your liking. Your kind words about our doorman service mean a lot to us and we're glad we were able to meet your expectations. I will be happy to pass on your comments.We look forward to welcoming you back on your next visit to Vienna, hopefully very soon!Kind regards,J. Thomas C. van OpstalGeneral Manager
Guest User
Classic King Room Non smoking
Stayed in May 2024
Solo travelers
62 review
5.0/5
Outstanding
Posted on Jun 5, 2024
A strong "old money style", although the facilities are old, the service is still first-class! Very close to the Golden Hall, the Opera House, and not far from the old town!
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Response from Property: Dear Guest User,Thank you so much for your wonderful review!We are delighted to hear that you enjoyed the classic charm of Hotel Imperial and found our service to be first class!We look forward to welcoming you again in the future!Kind regards,Mario HabicherGeneral Manager
Masamichi
Classic King Room Non smoking
Stayed in Aug 2023
Solo travelers
15 review
4.5/5
Great
Posted on Aug 27, 2023
It is exhausted in one word, hotel of the highest peak generally. Starting with the spacious and luxurious lobby, there is also a bar in the back. A spacious sofa room spreads out. I arrived earlier than planned, but they kept my suitcase until the room was ready, and after check-in, the porter delivered it to my room. Also, at check-in, you will be asked if you would like to register as a Marriott Bonvoy member, and if you register, you can upgrade your room by paying an additional 50€ on the spot. However, the amenities were fairly simple, with soap, polishers, and mouthwashes, but no other toothbrushes or hygiene kits. In addition, the morning of the next morning is a buffet style You can order as many main dishes as you like (this is also very delicious), and you can drink all you can drink Laurent-Perrier and Imperial Hotel's own champagne.
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6/19
Guest User
Deluxe Room Non smoking
Stayed in Feb 2024
Family
92 review
5.0/5
Outstanding
Posted on Feb 20, 2024
The location of the hotel is very good and the surrounding area is very convenient The front desk is very friendly and polite. Very nice. The room settings are very complete and all facilities are relatively new. There are also welcome fruits, which is very satisfying. Will stay here next time.
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Coconys
Deluxe Room Non smoking
Stayed in Dec 2023
Solo travelers
3 review
4.7/5
Amazing
Posted on Dec 8, 2023
I stayed there for my birthday, and they decorated the room and prepared a celebration cake, so it was a wonderful stay. Also, the eggs Benedict I had for breakfast was delicious.
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Anonymous User
Classic King Room Non smoking
Stayed in Jun 2023
Business travelers
1 review
3.7/5
Posted on Jun 6, 2023
Old fashioned hotel. Good service, unfortunately the rooms are a bit old. Shower has only plastic curtain. No garage
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Paz
Classic Twin Room Non smoking
Stayed in Aug 2023
Couples
1 review
5.0/5
Outstanding
Posted on Sep 1, 2023
The best stay. The Spectacular attention. I didn't even want to go. Sleep in a palace
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Guest User
Junior Suite Non smoking
Stayed in Jul 2023
Family
13 review
4.0/5
Very Good
Posted on Jul 28, 2023
The front desk of the hotel is not big, but there is a very beautiful corridor, suitable for taking pictures. The breakfast is very, very delicious, worthy of Marriott's selection. The decoration of the room is stylish, but unfortunately the decoration of the bathroom is very dilapidated, and the stains on the faucet can't even be washed clean. There was something unpleasant when I checked in. I got off the plane early in the morning to store my luggage and checked in. The card was also swiped. When I checked in at 4 o'clock in the afternoon, I was told that there was no room ready. At that time, I was still jet-lagged, very sleepy and tired, and the front desk of the hotel was very rude.
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Guest User
Classic Twin Room Non smoking
Stayed in Jul 2023
Family
10 review
5.0/5
Outstanding
Posted on Sep 17, 2023
A very historical hotel with a great location. Next to it is the opera house, church and park. The restaurant is also very good. I had a wonderful meal and experienced Austria.
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