Hotel Mercure Wien City Reviews
Hotel Mercure Wien City
Hollandstraße 3, Leopoldstadt, Vienna, 1020, AustriaView Hotel Details
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1 night
Hotel Mercure Wien City Guest Reviews
4/5
Very Good
47 review
Verified reviewsLocation4.0
Amenities3.9
Service4.0
Cleanliness3.9
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All reviews(47)
Positive reviews(9)
Reviews with photos/video(2)
Anonymous User
Superior Room
Stayed in Jul 2024
Family
20 review
Outstanding
Posted on Jul 16, 2024
Very friendly staff and good location. Rooms were decent sized and location is also good.
Response from Property: Dear Guest,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and that you were pleased with our location, room size, and the friendliness of our staff.Your kind words are greatly appreciated and will be shared with our entire team. We hope to have the pleasure of welcoming you back in the near future!Kind regards,Magali Kempes MollGuest Experience Manager
Guest User
Superior Room
Stayed in May 2024
Family
1 review
Amazing
Posted on May 5, 2024
Perfect location, very clean room.We didn’t have breakfast…good value for money.
KSChen
Standard Double Room
Stayed in May 2024
Travel with friends
16 review
Posted on May 28, 2024
The room quite dusty especially the carpet. Better take Uber or taxi .
Response from Property: Dear KSChen,Thank you for sharing your feedback with us. We regret to hear that our rooms did not meet your expectations. We have addressed this with our housekeeping team to ensure improvements are made.We appreciate your input on transportation and will take it into consideration to better assist our guests. Many thanks again for your feedback, your comments help us improve, and we hope to have the opportunity to welcome you back for a better experience in the future.Kind regards,Magali Kempes MollGuest Experience Manager
Guest User
Standard Room
Stayed in Nov 2022
Couples
1 review
Outstanding
Posted on Nov 30, 2022
Fabuloso
Anonymous User
Standard Room
Stayed in Apr 2024
Business travelers
3 review
Very Good
Posted on Apr 27, 2024
There is only one elevator, and it was full up and down. The hotel linens also use it, and one car took up the whole elevator. I waited for 20 minutes before getting in. It was really unworthy of the room rate.
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Guest User
Superior Room
Stayed in Feb 2024
Family
35 review
Very Good
Posted on Feb 28, 2024
Stayed with family, everything went well. A chain hotel for the money with an excellent location.
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Marcello Leonardo
Standard Room
Stayed in Jan 2024
Couples
3 review
Great
Posted on Jan 30, 2024
Hotel located in a good location 10 minutes from the center and with metro and tram stops nearby. Average breakfast (unfortunately renovation works were underway) and served in the hall and in an adjoining room. Friendly and professional staff.
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Guest User
Privilege Room
Stayed in Dec 2023
Couples
2 review
Outstanding
Posted on Dec 11, 2023
The hotel's facilities and services are above the normal standards of chain hotels. The nearby subway and bus stations are not far away. It only takes about 20 minutes to walk to St. Stephen's Cathedral. In addition, the relatively low room rates in the nearby area are new enough. The decoration is a highly recommended accommodation.
The only flaw is the air conditioning system, which only has comfort mode. It's snowing outside and the temperature is below zero. It can only be said that it's not cold indoors, but it's still far from warm and comfortable.
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