Park Hyatt Vienna

Exceptional hotel

One of the best hotels that I have stayed at, loved the breakfast variety, the staff went above and beyond all my expectations. From the start of the checking in process all the way up to the end of the stay- everything was par excellence! Would strongly recommend.

Being someone who prefers wide, open spaces, I felt a little claustrophobic when we first arrived at this hotel. Mainly because the walls were very high and the staff was overly attentive (but please don't dock them points for that! They mean well). The lobby and expensive restaurant (I believe there was a cover charge to dine there?) didn't do much for me (although they were classically attractive, just not for me personally). We had a park suite on the 5th floor with REALLY GORGEOUS views so this was a plus. And we had a very large bathroom, nice sized closet area, and separate living room. This made our stay with three kids very comfortable. The light switches were really neat and the hotel staff was kind enough to leave us a complimentary bottle of rosé and chocolate/candies for the kids. This made us feel special... so by the end of our stay, I didn't mind the staff's attention at all! :D The suite was very clean and the bathroom was amazing, although there were a couple flies/gnats when we first entered the room (not sure where those came from). My parents had a park suite on the 2nd floor, which was not as comfy. Again, the very high ceilings (and maybe because it's a lower floor so darker in natural lighting) gave off a trapped feeling, which was a bit foreboding. But, again, this is a personal preference. My husband thought their room was awesome... so, different strokes for different folks, as they say! My parents ended up moving to a more standard room on the 5th floor next to us, and it was cozy and perfect for the two of them. The location of the hotel was GREAT. Central and pretty close to all the main attractions. Overall, it really is a beautiful building to look at from the outside. And the rooms, if you find the one that suits you, are pretty stellar.

I stayed at the Park Suite with View. The rooms were large and well-fitted, with heated marble floors. I loved the windows overlooking the Christmas markets. The spa is stunning. The gym is new. I loved breakfast at the Bank. Josie, Stefano, Martin and the team were generally fantastic, helping me with my needs. However, I want to highlight Karim, who was exceptional. I stayed with Hyatt since 2021 when I graduated university, over 300+ nights since including PH Bangkok, PH Niseko in Japan, PH Seoul, and some of the best non-Hyatt hotels in the world. Karim was the best concierge I’ve ever had. Here are 3 reasons: He is an excellent problem-solver; I asked where I could get cake, he called up the most famous cafe in town with the best cakes (Cafe Central) and gave me a card to show them. I had not thought about that cafe because online reviews had said it was impossible to get into. If he hadn’t, I would have to wait an hour in the Vienna cold and rain. He even assured me he will come to the cafe if they didn’t let me in, and I know he meant it. I had the best experience because of him of Austrian pastry. There were some hiccups with bookings which were due to language mistranslations which he resolved immediately. He gave me bathing suit recommendations (because the pool didn’t sell any) and the best Christmas market recommendations, because I deserved better experiences than the average one in front of the hotel. Karim goes above and beyond as a concierge for hospitality; I needed a phone charger, and it wasn’t charged out of the box, when I came down later it was all charged ready for me, because he is prepared. He recommended an orchestra show (at best music hall where Vienna does New Year’s concerts that go for 10,000 Euros on the Black Market). I was very impressed by his thoughtful recommendation. He made small talk that made me feel welcome and seen by asking about my story; I was traveling alone at Christmas yet I had the most amazing time because of Karim’s recommendations and gestures. He genuinely cares for guests: He switched out tour guides because I was uncomfortable with a third-party guide, which he didn’t need to do. I know that no matter who the guest was and what they needed, Karim would deliver his 200%. Karim’s exceptional service is the reason why I will choose Park Hyatt over other hotels everytime and will fully recommend this hotel and Hyatt to friends, family and strangers. I hope he gets recognized by Hyatt for his impressive work. There is no request too ridiculous for Karim, he always tries his best for guests.