Spark by Hilton Vienna Messe Prater Reviews
Spark by Hilton Vienna Messe Prater
Messestraße 2, Leopoldstadt, Vienna, 1020, AustriaView Hotel Details
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Spark by Hilton Vienna Messe Prater Guest Reviews
4.4/5
Very Good
115 review
Verified reviewsLocation4.4
Amenities4.4
Service4.4
Cleanliness4.6
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All reviews(115)
Positive reviews(13)
Reviews with photos/video(6)
Awesome stay(6)
Clean and tidy(5)
Negative reviews(2)
Hahaha82
Bedroom with Bathtub Non smoking
Stayed in Aug 2024
Solo travelers
14 review
Outstanding
Posted on Aug 15, 2024
Great location. It only needs 5mins walk to the metro station. The room is clean and comfortable.
Response from Property: Thank you for your kind words! We're pleased to hear that you enjoyed the great location, clean and comfortable room, and the convenience of being just a short walk from the metro station. We hope to welcome you back soon! Sincerely, Omaima // Content Host
Guest User
Bedroom with Bathtub Non smoking
Stayed in Feb 2024
Couples
2 review
Posted on Feb 19, 2024
In this morning when we were still sleeping, a staff knocked on the door and barged directly into the room. This behavior was too rude. I hope the hotel can give us an explanation
Response from Property: Dear Guest, we apologize for the inconvenience caused by the staff's behavior. We take such incidents very seriously and will investigate the matter thoroughly to ensure it doesn't happen again. Thank you for bringing this to our attention, and we appreciate your understanding. Sincerely, Omaima // Content Host
Anonymous User
Bedroom with Bathtub Non smoking
Stayed in Feb 2023
Solo travelers
5 review
Posted on Mar 5, 2023
Location and room size is not bad. Watching YouTube or Netflix on TV is good. But the room had a toilet’s problem.
Cleaners start to come around 8am we can hear moving wagon noise in your room. And if you don’t put the “card” about cleaning by around 9am they started to knock many times and when I didn’t answer someone entered the room. I felt so scary and after that i couldn’t sleep well.
Another day I didn’t ask cleaning but someone entered inside and cleaned actually. I didn’t prepare anything to enter someone in the room so it was very uncomfortable.
I worried about security because i traveled by myself. I stayed 4nights and really wanted to enjoy my holiday but I couldn’t unfortunately.
Response from Property: Hi, thank you for sharing your experience, and we apologize for the inconveniences you faced. We appreciate your feedback about the location and room size, as well as the positive note about TV entertainment. However, we're sorry to hear about the issues with the toilet and the disturbances caused by the cleaning process. Your concerns regarding security are taken seriously, and we will investigate and address these issues to ensure a more comfortable stay in the future. We apologize for any disruption to your holiday experience and appreciate your understanding. If there's anything specific you would like us to address or if you have further suggestions, please feel free to share. We hope to have the opportunity to improve and provide you with a more enjoyable stay in the future. Sincerely, Omaima // Content Host
Dror Malka
Bedroom with Bathtub Non smoking
Stayed in Aug 2023
Business travelers
26 review
Posted on Sep 3, 2023
The food is poor in this hotel its not high level hotel. Doont have clean whater in the room the bootle was empthy.
poor hotel maybe 2-3 stars.
Response from Property: Dear Malka, we are very sorry, that your stay with us didn´t meet your expectations. We offer our own BASSENA water bottle, which you can refill at our Bassena in the community area or in the room. Vienna has high quality water, which is the best for drinking. We are acting very sustainable and offer regional and organic food during breakfast, lunch or dinner. Best regards, Ulrike Regenfelder-Gassner, BASSENA Manager
Guest User
Bedroom with Bathtub Non smoking
Stayed in Feb 2023
Business travelers
1 review
Great
Posted on Mar 6, 2023
Should provide conditioner and lotion. It's very drying there with the hot shower. Breakfast should be varied. Same breakfast menu for 5 days was tiring. Breakfast was eu19 per pax, standard but pricy for the selections served. Location is good, staff are nice. It's clean and the aircon or heater works. Will be good to have a small iron in the room. Gym was small and basic but only one or two at the time of me using it, so was fine.
Response from Property: Hi, thank you for providing your valuable feedback. We appreciate your positive comments about the location, staff, cleanliness, and functionality of amenities like air conditioning and gym. Your suggestions regarding providing conditioner and lotion, varying the breakfast menu, and considering the addition of a small iron in the room are noted. We take your input seriously and will use it to enhance our services. We value your feedback and hope to have the opportunity to improve and make your future stays even more enjoyable. If you have any further suggestions or specific preferences, please feel free to share. Sincerely, Omaima // Content Host
Guest User
Bedroom with Shower
Stayed in Dec 2022
Couples
1 review
Amazing
Posted on Jan 9, 2023
An excellent hotel with friendly staff and good vibes. Everything was super clean and the bed was incredibly comfortable. The breakfast seemed a bit overpriced for what was offered. Overall, it was a pleasant stay and we would definitely stay there again in the future.
Response from Property: Hi, thank you! We're glad you had an excellent stay with friendly staff and good vibes. Your feedback on cleanliness and comfort is appreciated. We'll take note of your comment on breakfast pricing. We look forward to welcoming you back in the future! Sincerely, Omaima // Content Host
霍法如
Bedroom with Bathtub
Stayed in Aug 2022
Travel with friends
23 review
Outstanding
Posted on Aug 11, 2022
Life is beautiful
People are awesome
Stars are shinning! 😊🌹🙏
Response from Property: Hi, thank you for the great review of our BASSENA hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Omaima // Content Host
Guest User
Bedroom with Shower
Stayed in Jul 2024
Business travelers
7 review
Amazing
Posted on Aug 1, 2024
Facilities: The heated towel rack in the bathroom is very useful and easy to change clothes
Hygiene: Clean
Environment: Very close to Wien messe, suitable for conference participants. After the messe, there is a subway station, convenient transportation
Service: The front desk is relatively efficient and the breakfast is relatively good
Original TextTranslated by Google
Response from Property: Thank you for your feedback! We're pleased you found the towel warmer useful and appreciated the cleanliness, convenient location, and efficient service. We're also glad you enjoyed the breakfast. We look forward to welcoming you again! Sincerely, Omaima // Content Host
Longwufengyinjun
Bedroom with Bathtub Non smoking
Stayed in Jul 2024
Business travelers
23 review
Very Good
Posted on Aug 1, 2024
The internet speed is too slow, the room is a bit small, but everything else is ok
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Response from Property: Thank you for your feedback. We apologize for the slow internet speed and the room size. We appreciate your comments and will work on improving these aspects. We hope to see you again very soon. Sincerely, Omaima // Content Host
Guest User
Bedroom with Shower
Stayed in Sep 2023
Business travelers
7 review
Outstanding
Posted on Oct 3, 2023
One hundred meters away from the exhibition hall, very convenient. There is a playground nearby! Better
Original TextTranslated by Google
Response from Property: Dear Guest, thank you so much for your review. We are happy that you enjoyed your stay at BASSENA Wien Messe Prater. It was a pleasure for us to host you. Best regards from Vienna, Ulrike Regenfelder-Gassner, BASSENA Manager
Mar
Bedroom with Bathtub Non smoking
Stayed in Jan 2023
Couples
2 review
Amazing
Posted on Jan 23, 2023
The stay at this hotel has been very good. Walking it takes about 30 minutes to the center or you can take the metro which is a few meters away. There is a McDonald's two steps away. The room is very comfortable and beautifully decorated. Good mattress and very practical bathroom. The coffee maker with its capsules and the water heater is appreciated to start the morning.
Original TextTranslated by Google
Response from Property: Hi Mar, thank you! We're delighted to hear that your stay at the BASSENA hotels was very good. It's great that the location is convenient, with options to walk or take the nearby metro. We appreciate your positive comments about the comfortable room, nice decoration, good mattress, and practical bathroom. We hope to welcome you back soon! Sincerely, Omaima // Content Host
Valentinoj
Bedroom with Bathtub Non smoking
Stayed in Apr 2023
Couples
9 review
Outstanding
Posted on Apr 16, 2023
Hotel behind the Prater, in a very quiet area.
Very clean and tidy facility, really friendly staff.
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Response from Property: Hi, thank you! We're pleased to hear that the hotel is located behind the Prater in a very tranquil area. It's great that you found the facility well-maintained and clean, with genuinely friendly staff. We appreciate your positive comments and hope to welcome you back in the future! Sincerely, Omaima // Content Host
jameslast8818
Bedroom with Bathtub Non smoking
Stayed in Apr 2023
Business travelers
8 review
Outstanding
Posted on Jun 21, 2023
Good location👍The hotel is relatively quiet
Original TextTranslated by Google
Response from Property: Hi, thank you! We're glad to hear that you find the location good, and the hotel relatively quiet. If there's anything specific you'd like to share or if you have further suggestions, feel free to let us know. We look forward to hosting you again! Sincerely, Omaima // Content Host
Guest User
Bedroom with Bathtub Non smoking
Stayed in Jan 2024
Couples
1 review
Outstanding
Posted on Jan 5, 2024
All perfect
Original TextTranslated by Google
Response from Property: Hi, thank you for the great review of our BASSENA hotels! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Omaima // Content Host