Lily Hotel Vientiane Reviews

Response from Property: Hello! Thank you for staying at Vientiane Lily Hotel. I am glad that every link of the hotel can be recognized by you. Through your meticulous description, you can feel the happiness brought by this trip, which is what our service providers have been pursuing. Thank you again for your praise. It is our greatest honor to be recognized by you, and it also gives us great motivation to continuously improve and innovate in our future services. We look forward to your coming again and we will serve you wholeheartedly!

Response from Property: Dear guest: Thank you for your comments! We are happy to amaze you, and we apologize for the inconvenience caused by the distance from many attractions, but we are pleased to be able to serve you at an affordable price. We will constantly strive to improve the quality of service in all aspects, and hope to bring you more surprises and convenience in the future. Looking forward to welcoming you again!

Response from Property: Dear family: Hello! Sometimes happiness is just a feeling. As long as you feel it with your heart, it will always be around us. Many things in our memories are because of the feeling of happiness. No matter how long it takes, our mood will remain unchanged. Enjoy life and share joy. Thank you for your love for us. We are happy because of you! Thank you for your continued support and care for us!

Response from Property: Dear family, we are deeply sorry for the unpleasantness you encountered in our hotel. For the performance of customer service, we will strengthen the training, so that customer service personnel can provide more sincere and practical services, rather than just superficial words. We do have some inadequacies in the implementation and communication of the late check-out policy, and we will immediately adjust and optimize the relevant processes to ensure the accuracy and consistency of information transmission. Thank you for pointing out our problem. We will also learn from it. We will constantly strive to improve. At the same time, we have been committed to providing guests with a warm, comfortable and quiet accommodation environment, and look forward to the opportunity to let you see our progress and changes in the future. Again, I apologize for the trouble.

Response from Property: Hello, dear family, I am sorry to leave you a bad impression during this stay. Unfortunately, a short circuit in the area caused a power outage during your stay, which resulted in the unavailability of breakfast and hot water. In order to prevent this kind of thing to happen again, the hotel leadership takes it seriously, has begun to buy a generator in case of need. Make sure it doesn't happen again. Our hotel attaches great importance to each guest's check-in experience, will give you a satisfactory reply. I apologize again and WISH YOU A Happy Life!

Response from Property: Dear Lily family, Hello, thank you for your support, our hotel because the floor height did not meet the requirements of the elevator installation, but if you have any luggage, our receptionist will take it upstairs for you. Of course, if you have any problems during your stay, please contact the front desk 24 hours a day. Lily is looking forward to meeting you there.

Response from Property: Dear family: Hello, we are sorry to have caused you a bad check-in experience! Our hotel's external network is presented with real-life photos, and the room type information is guaranteed to be true and accurate. All room pictures have undergone on-site verification and review by the platform. You can see the real situation of the hotel room on the platform, including whether it is air-conditioned or not. You may not have paid attention to it. You have booked our cheapest surprise blind box room, which does not include air conditioning. In addition, due to climate reasons causing mosquitoes, our hotel is equipped with mosquito coils. If you have any problems during your stay, you can contact us. The front desk is available 24 hours a day to solve the problem for you. Lily Hotel looks forward to meeting you again

Response from Property: Dear family: Hello! Thank you very much for staying at the hotel and giving us high praise. Every section of the hotel is working hard to provide more precise and timely service to every guest. We are glad to see your recognition of our work, with your trust in us, we are always ready to give every guest a good service and look forward to your visit again!

Response from Property: dear family: Hello! Sometimes happiness is just a feeling, as long as the heart to feel, it always haunts us around, the memory of many things, because the feeling of happiness, again for a long time, the mood is still the same. Enjoy life, share the joy, thank you for our love, because you, we are happy! Thank you for your support all the time, also thank you for our love!

Response from Property: Dear customer, hello. Thank you very much for your support to the hotel. We did not receive your 5 points of praise, and we are still feeling a bit disappointed. Perhaps there are still areas where the hotel did not do well. We hope that your next visit can point out our shortcomings, and we will strive to do better. We will provide attentive service so that every customer who comes to the hotel can feel the warmth of home. We hope that our service can bring you more surprises and emotions, Looking forward to your next visit!

Response from Property: Dear guest, hello. Thank you very much for your support of the hotel. We did not receive your 5 points of praise. We are still a bit disappointed that the hotel has not done enough. We hope that your next visit can point out our shortcomings and we will strive to do even better. Our dedicated service allows every guest who comes to the hotel to feel the warmth of home. We hope that our service can bring you more surprises and emotions, Looking forward to your next visit!

Response from Property: Hello, Dear Family! Your satisfaction is our biggest motivation, your encouragement is our source of energy, your favor is our vitality, Ordinary Heroes into a sentence, thank you for your support to the hotel.

Response from Property: Dear customer, thank you very much for sharing your opinions and suggestions amidst your busy schedule. We are very sorry that our hygiene did not meet your satisfaction. Regarding the hotel hygiene issue, it is true that it should not have occurred. We have been training in room hygiene and strengthening room manager inspections to ensure that such problems do not happen again. We apologize for this and thank you very much for pointing out our shortcomings. We will strengthen and improve to achieve perfection. Welcome to your next visit 💖

Response from Property: Dear guest officer, thank you very much for your support of Lily Hotel, did not get your 5 points of praise, we still feel a little disappointed that the hotel still did not do a good job, i hope you will come to us next time to point out our shortcomings, we will try to do better, we serve the store so that every customer can feel the warmth of home, we hope our service can bring you more surprises and touched, looking forward to your next visit