City Garden Hotel Reviews

Response from Property: Dear guests: Thank you very much for your high evaluation and detailed feedback on our hotel! Every word of your praise makes us feel extremely gratified and proud. I heard that you are satisfied with our shuttle service, especially that the driver can respond to your needs so quickly and intimately, which is exactly the quality service we expect to provide to every guest. We are very happy that the cleanliness and comfort of the room can make you sleep like a baby during your stay, which is a great affirmation of the work of our cleaning and service team. With regard to the supply problem of breakfast caused by tour groups, thank you for your understanding of the initial stage of our preparation and operation. Manager Chen can solve the problem for you in time and make you satisfied, which is exactly the direction of our efforts. We have also noticed the possible language deficiencies of the front desk staff, and will strengthen training in this area. At the same time, we are glad that you can communicate smoothly through Google Translate. It's great that the driver's fluent Chinese can bring you convenience. We are delighted by your love for the Hall and Manager Chen. It is our pleasure to let you know more about Laos and its culture through such exchanges. We will try our best to solve and improve the inconvenience caused by the slightly off-center location of the hotel and the problems in map updating. Your suggestions on adding hair dryers, city maps and tourist information will be seriously considered and implemented as soon as possible to provide better services for our guests. Thank you again for your support and love. I look forward to your coming again. I believe we will bring you a more perfect experience then!

Response from Property: Dear family: Hello, thank you for your careful review. You must be a very tasteful person! Glad you like our 💖💖 clean big swimming pool 💖💖. Vientiane City Garden Hotel is a hotel known for its service. Good service💖💖 is because guests like you are always paying attention to us, and we are committed to providing you with a cordial and thoughtful stay experience. We believe that guests are family, so we will pay special attention to everything during your stay. Care, consideration, care and warmth are the most sincere gifts that XX Hotel gives you. Here, we will welcome you with a friendly smile as always Thank you for your visit again. We look forward to seeing you next time! Wish you: be well!

Response from Property: Dear family, Hello! Thank you for your perfect review. Your support and encouragement are our greatest motivation to move forward. Vientiane City Garden Hotel strives to continuously create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. 25. Good service is because there are guests like you paying attention to us at all times. We are committed to providing you with a cordial and thoughtful stay experience. We believe that guests are family, so we are particularly concerned, caring, considerate, caring and warm about everything you do when you stay in the room. This is the most sincere gift from every employee. Here, we will always use a friendly smile Welcome to come again, thank you.

Response from Property: Dear, I saw your 5-star review of the hotel. I am very moved by the hotel. Everything is worth it. The boss is very good. The City Garden Hotel is also very cost-effective. The swimming pool water is also very clean. Good service is the purpose of our hotel service. Welcome Come

Response from Property: Dear, thank you for your support. I am very touched to see your 5-star review of the hotel🥰. Your support and trust are the driving force for us to move forward🌹🌹🌹🌹🌹🌹🌹

Response from Property: Dear customer, thank you for your positive review. Our hotel is committed to creating the best rest environment, the most sincere service, and clean sanitary conditions for our customers. We are very glad that you like it and welcome you to visit again!

Response from Property: Dear family, thank you for your true and detailed praise of our hotel and the pictures that are more realistic than those captured by a camera, which makes everyone feel like they are not there but better than being there. Vientiane City Garden Hotel continuously strives to create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. We look forward to your visit again!

Response from Property: Dear guest: Thank you very much for your recognition of our hotel's pick-up service and for choosing to book an additional night to stay at our hotel. We are very happy to provide you with punctual pick-up service and thoughtful care, and we are also honored to take you to the station again to add convenience to your journey. Regarding breakfast, we will continue to work hard to enrich the variety and improve the quality so that you can have a good start in the new day. At the same time, we are also very pleased that our staff can communicate with you in fluent Chinese, bringing you an unimpeded communication experience. Thank you again for your support and trust. We look forward to your next visit and continue to provide you with high-quality services and comfortable accommodation.

Response from Property: Dear guest: Hello! First of all, I deeply regret the unpleasant experience in our hotel. Regarding the cleanliness of the room, we are very sorry for not meeting your expectations. Due to the relatively high occupancy rate recently, some mistakes in the staff arrangement, we will immediately improve, strengthen the management of room cleanliness, and ensure that we provide timely and meticulous cleaning services for all guests in the future. Regarding the breakfast issue, if our hotel includes breakfast, breakfast is free, and we provide Asian cuisine, etc., the supply time is from 7:00 to 9:30 every morning, so if you go to eat breakfast too late, there will be fewer breakfast varieties. At the same time, we absolutely do not target Chinese guests, and we welcome guests from all over the world, and strive to provide equal and quality services to everyone. Once again, I sincerely apologize. We will strive to improve and take advantage of the opportunity in the future to provide you with a better accommodation experience.

Response from Property: Guest: Thank you very much for choosing to stay at our hotel and for your valuable comments. We apologize for the inconvenience. The hotel is far from the city center and for the second floor, there is no elevator. Our facilities are missing. We will consider improving in the future. For the smoke smell problem you mentioned, we will immediately increase the management. Clearly specify between smoking rooms and non-smoking rooms to ensure that each visitor has a refreshing environment. For towels with unpleasant odors, we will immediately check and improve our washing process. Guaranteed to provide you with clean and fresh towels. Glad that you are satisfied with the results of the comfort of the bed and air conditioning. While regarding the swimming pool, we will continue to be in good condition and provide better service for you. Thank you again for your suggestions. We will try to improve what is missing and look forward to serving you again. Have a nice life.

Response from Property: Dear guest: Thank you very much for your review of our hotel! I'm glad to know that the facilities 💖💖 can meet your needs, the health conditions 💖💖 are also highly recognized by you, and the environment 💖💖 can satisfy you. Regarding breakfast, our normal breakfast serving time is from 7:30 to 9:00 in the morning. During this period we have prepared delicious and sumptuous breakfast for you to choose from. We sincerely apologize for the fact that breakfast was not available after 8am this time. This was an oversight on our part in the catering arrangements, but our staff immediately prepared other types of breakfast, dumplings, etc. for you at that time. At the same time, we will immediately evaluate and improve breakfast, and adjust the amount and time of breakfast to ensure that every guest in the future can enjoy breakfast. We will continue to work hard to improve service quality and turn "okay" into "very good" to bring you and other guests a better and more considerate service experience. We look forward to your visit again, and I believe we will bring you more surprises and better feelings by then!

Response from Property: Dear guest: Thank you very much for your review of our hotel on August 17, 2024. We are deeply sorry for the inconvenience caused to you by the hotel's distance from various attractions. But I’m glad that the convenience of taking a taxi can make up for this shortcoming and make your trip smoother. As for the room that failed to impress you, we will seriously reflect on it and work hard to improve it, hoping to provide you with a more unique and comfortable accommodation experience in the future. We are very pleased that the Laotian boys at the front desk have been praised by you for their high-quality Chinese service. His outstanding performance is also the epitome of our team's service spirit. We will continue to strengthen training and improve the service level of all employees so that every guest can feel at home. Although the hotel environment is average, we will work hard to improve and optimize it and strive to bring you a better experience. Thank you again for your feedback and we look forward to having the opportunity to welcome you again as we continue to improve. Have a nice trip!

Response from Property: Hello! Thank you for staying at Vientiane City Garden Hotel. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel the happiness brought to you by this journey, which is what our service providers have been pursuing. The hygiene of the hotel is also an issue that we attach great importance to. Vientiane City Garden Hotel will conduct comprehensive training for each room staff to ensure that the staff has sufficient control over the hygiene of the room, so that every guest can live comfortably and at ease. In addition to the strict requirements for room hygiene, we require staff to pay full attention to the maintenance of the facilities in the room. Our swimming pool is disinfected regularly to ensure cleanliness. The good service is because there are guests like you who are always paying attention to us. We are committed to providing you with a cordial and thoughtful stay experience. We believe that guests are family, so we are particularly concerned about everything during your stay. Care, consideration, care, and warmth are the most sincere gifts from Vientiane City Garden Hotel to you. And our front desk can speak Chinese, so that you can feel the warmth of home in a foreign country and communicate without barriers. Here, we will welcome you again with a warm smile as always, and look forward to seeing you next time! Wish you well!