phontong savath LA chanthabouly, Vientiane, 01000, LaosView Hotel Details
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City Garden Hotel Guest Reviews
3.9/5
Good
47 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities3.8
Service4.0
Cleanliness4.0
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All reviews(47)
Positive reviews(41)
Reviews with photos/video(12)
Great service(17)
Awesome stay(11)
Clean and tidy(9)
Great value for money(7)
Offers pick-up/drop-offs(6)
Negative reviews(6)
Guest User
Standard Double Room
Stayed in Aug 2024
Solo travelers
2 review
4.0/5
Very Good
Posted on Aug 7, 2024
It’s a great bang for your buck this hotel is! Communication is a breeze, and the free airport pickup and transfer to the railway station are just fantastic perks. I messaged them for a pickup as I landed super early, around 7:30 am, and guess what? The driver was already there waiting for me. Talk about service!
The room was spotless and really cozy—I slept like a baby during my stay. Since the hotel is pretty new, they’re still getting things up and running. For example, the free breakfast ran out quickly because of a big tour group. But no worries, Manager Chan was on it! He quickly whipped up some dumplings for the individual guests like me. How awesome is that?
The front desk staff might struggle a bit with English or Chinese, but they’re super eager to help. Google Translate can be a lifesaver here. The driver, on the other hand, speaks fluent Chinese. He even offered his WeChat, so you can chat with him in Mandarin easily.
One of my favorite spots was the lobby. Manager Chen often makes tea for himself and invites guests to join in. He’s so friendly and generous with his time. I learned so much about Laos and its culture just by chatting with him.
The only downside is that the hotel is a bit out of the city center and since it’s new, Google Maps isn’t quite up to date. This can make it a bit tricky for ride-hailing apps to find the place.
A few little extras like a hair dryer, a city map, and some tour information would be great additions for travelers. But overall, it’s a wonderful place to stay!
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Response from Property: Dear guests: Thank you very much for your high evaluation and detailed feedback on our hotel! Every word of your praise makes us feel extremely gratified and proud. I heard that you are satisfied with our shuttle service, especially that the driver can respond to your needs so quickly and intimately, which is exactly the quality service we expect to provide to every guest. We are very happy that the cleanliness and comfort of the room can make you sleep like a baby during your stay, which is a great affirmation of the work of our cleaning and service team. With regard to the supply problem of breakfast caused by tour groups, thank you for your understanding of the initial stage of our preparation and operation. Manager Chen can solve the problem for you in time and make you satisfied, which is exactly the direction of our efforts. We have also noticed the possible language deficiencies of the front desk staff, and will strengthen training in this area. At the same time, we are glad that you can communicate smoothly through Google Translate. It's great that the driver's fluent Chinese can bring you convenience. We are delighted by your love for the Hall and Manager Chen. It is our pleasure to let you know more about Laos and its culture through such exchanges. We will try our best to solve and improve the inconvenience caused by the slightly off-center location of the hotel and the problems in map updating. Your suggestions on adding hair dryers, city maps and tourist information will be seriously considered and implemented as soon as possible to provide better services for our guests. Thank you again for your support and love. I look forward to your coming again. I believe we will bring you a more perfect experience then!
Guest User
Standard Double Room
Stayed in Aug 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Aug 29, 2024
The hotel stay experience is really unforgettable. As soon as you enter the hotel, the elegant and elegant decoration style will catch your eye. The hotel facilities are first-class, the rooms are spacious and comfortable, and the layout is warm and elegant. The bedding is soft and skin-friendly, which makes people sleep well all night. All kinds of equipment in the room work well, from the smart air-conditioning system to the convenient charging facilities, which reflects the hotel's intentions everywhere.
What surprised me most was the hotel staff. From the warm doorman to the professional and efficient front desk staff, everyone showed a high level of professionalism. Especially the front desk, they can speak Chinese, which is really convenient for Chinese tourists like me. They patiently answered every question I had and recommended nearby food and attractions to me, so that I could quickly find fun in an unfamiliar city.
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Guest User
Deluxe Twin Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 25, 2024
The hotel is very good. The front desk and staff are very polite. The swimming pool is very clean🫡
Original TextTranslated by Google
Response from Property: Dear family: Hello, thank you for your careful review. You must be a very tasteful person! Glad you like our 💖💖 clean big swimming pool 💖💖. Vientiane City Garden Hotel is a hotel known for its service. Good service💖💖 is because guests like you are always paying attention to us, and we are committed to providing you with a cordial and thoughtful stay experience. We believe that guests are family, so we will pay special attention to everything during your stay. Care, consideration, care and warmth are the most sincere gifts that XX Hotel gives you. Here, we will welcome you with a friendly smile as always Thank you for your visit again. We look forward to seeing you next time! Wish you: be well!
Guest User
Deluxe Double
Stayed in Jul 2024
Family
29 review
5.0/5
Outstanding
Posted on Jul 16, 2024
The hotel is clean, clean, clean. I say important things three times. The Laotian girl at the front desk is beautiful, understands Chinese, and is friendly; other employees, such as the translator Ale, and the Chinese guy who picks you up, are all people who can give you timely help when you encounter small problems in a foreign country. The boss thought he was aloof at first because he was cleaning his car when we checked in and didn't say hello much. As a result, I went to the boss to exchange money at night. After taking a shower, the boss glowed with a fatherly look, hahahahaha, down-to-earth, enthusiastic and meticulous. The next day our departure time was earlier than the hotel's breakfast time, and the boss called us specifically to ask for our opinions and worry about our early departure. The hotel provides pick-up and drop-off from the train station, which is very convenient and considerate. All in all, it is a very cost-effective hotel, highly recommended!
Original TextTranslated by Google
6/9
Response from Property: Dear family, Hello! Thank you for your perfect review. Your support and encouragement are our greatest motivation to move forward. Vientiane City Garden Hotel strives to continuously create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. 25. Good service is because there are guests like you paying attention to us at all times. We are committed to providing you with a cordial and thoughtful stay experience. We believe that guests are family, so we are particularly concerned, caring, considerate, caring and warm about everything you do when you stay in the room. This is the most sincere gift from every employee. Here, we will always use a friendly smile Welcome to come again, thank you.
Guest User
Executive Suite
Stayed in Jul 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Jul 13, 2024
The boss is very nice. The hotel is also very cost-effective. The swimming pool water is also very clean. He even drove us to the hospital when we were sick. He also waited for me to finish draining the water. It’s really nice👍
Original TextTranslated by Google
Response from Property: Dear, I saw your 5-star review of the hotel. I am very moved by the hotel. Everything is worth it. The boss is very good. The City Garden Hotel is also very cost-effective. The swimming pool water is also very clean. Good service is the purpose of our hotel service. Welcome Come
yongman
Deluxe Twin Room
Stayed in Jul 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jul 12, 2024
I visited several hotels in Laos while on a business trip, and this one was the best value for money. It's especially quiet and has a swimming pool, making it a great place to relax on holidays.
Original TextTranslated by Google
Response from Property: Dear, thank you for your support. I am very touched to see your 5-star review of the hotel🥰. Your support and trust are the driving force for us to move forward🌹🌹🌹🌹🌹🌹🌹
Haitun🐬🐬🐬🐬jiejie
Standard Double Room
Stayed in Jul 2024
Travel with friends
24 review
5.0/5
Outstanding
Posted on Jul 6, 2024
The hotel is very clean. The lady at the front desk is so beautiful. She has a good service attitude. She can speak Chinese. The hotel facilities are complete and new. The breakfast in the hotel is also good. The most beautiful scenery of the Mekong River is nearby the hotel.
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6/7
Response from Property: Dear customer, thank you for your positive review. Our hotel is committed to creating the best rest environment, the most sincere service, and clean sanitary conditions for our customers. We are very glad that you like it and welcome you to visit again!
Guest User
Deluxe Twin Room
Stayed in Jul 2024
Travel with friends
26 review
4.0/5
Very Good
Posted on Jul 30, 2024
A more economical option
Original TextTranslated by Google
Response from Property: Dear family, thank you for your true and detailed praise of our hotel and the pictures that are more realistic than those captured by a camera, which makes everyone feel like they are not there but better than being there. Vientiane City Garden Hotel continuously strives to create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. We look forward to your visit again!
Guest User
Executive Suite
Stayed in Aug 2024
Family
6 review
5.0/5
Outstanding
Posted on Aug 29, 2024
After booking, I contacted the hotel for pick-up at the station. The hotel picked me up on time and the service was thoughtful and considerate. I immediately added another night. On the third day, the hotel also arranged a car to take me to the station. Although the breakfast was simple, it was delicious. The boss and service staff can basically speak Chinese, which makes communication easy.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your recognition of our hotel's pick-up service and for choosing to book an additional night to stay at our hotel. We are very happy to provide you with punctual pick-up service and thoughtful care, and we are also honored to take you to the station again to add convenience to your journey. Regarding breakfast, we will continue to work hard to enrich the variety and improve the quality so that you can have a good start in the new day. At the same time, we are also very pleased that our staff can communicate with you in fluent Chinese, bringing you an unimpeded communication experience. Thank you again for your support and trust. We look forward to your next visit and continue to provide you with high-quality services and comfortable accommodation.
라오스여행자
Executive Suite
Stayed in Aug 2024
Couples
1 review
1.0/5
Posted on Aug 26, 2024
The worst hotel ever. Never go there. They clean it once a day for 8 nights. You have to ask them to clean it. What's more shocking is that they charge for breakfast service, but they only serve Chinese bread and porridge. Is this breakfast? Don't charge for breakfast if you're going to sell it like that. It's really the worst hotel. There are only Chinese people.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! First of all, I deeply regret the unpleasant experience in our hotel. Regarding the cleanliness of the room, we are very sorry for not meeting your expectations. Due to the relatively high occupancy rate recently, some mistakes in the staff arrangement, we will immediately improve, strengthen the management of room cleanliness, and ensure that we provide timely and meticulous cleaning services for all guests in the future. Regarding the breakfast issue, if our hotel includes breakfast, breakfast is free, and we provide Asian cuisine, etc., the supply time is from 7:00 to 9:30 every morning, so if you go to eat breakfast too late, there will be fewer breakfast varieties. At the same time, we absolutely do not target Chinese guests, and we welcome guests from all over the world, and strive to provide equal and quality services to everyone. Once again, I sincerely apologize. We will strive to improve and take advantage of the opportunity in the future to provide you with a better accommodation experience.
AsIsee
Standard Double Room
Stayed in Aug 2024
Solo travelers
4 review
2.5/5
Posted on Aug 18, 2024
It is a Chinese hotel that was leased to a Lao owner and then renovated. It is quite far from the city, so the price is not too high. When we walked in, the staff was very helpful and showed us the room. We got a room on the 2nd floor. There is no elevator here. When we entered the room, there was a strong smell of cigarette smoke. The towels also smelled very sour. The bed was soft enough. The air conditioner was cold, but the smell of cigarette smoke came from other rooms. But they did not separate which rooms allowed smoking and which did not. The swimming pool looked good.
Original TextTranslated by Google
Response from Property: Guest: Thank you very much for choosing to stay at our hotel and for your valuable comments. We apologize for the inconvenience. The hotel is far from the city center and for the second floor, there is no elevator. Our facilities are missing. We will consider improving in the future. For the smoke smell problem you mentioned, we will immediately increase the management. Clearly specify between smoking rooms and non-smoking rooms to ensure that each visitor has a refreshing environment. For towels with unpleasant odors, we will immediately check and improve our washing process. Guaranteed to provide you with clean and fresh towels. Glad that you are satisfied with the results of the comfort of the bed and air conditioning. While regarding the swimming pool, we will continue to be in good condition and provide better service for you. Thank you again for your suggestions. We will try to improve what is missing and look forward to serving you again. Have a nice life.
Guest User
Standard Double Room
Stayed in Aug 2024
Solo travelers
15 review
4.7/5
Amazing
Posted on Aug 7, 2024
Facilities: Everything you need is there
Hygiene: very good
Environment: pretty good
Service: Not bad, I went there after 8 o'clock in the morning and there was no breakfast 😂
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your review of our hotel! I'm glad to know that the facilities 💖💖 can meet your needs, the health conditions 💖💖 are also highly recognized by you, and the environment 💖💖 can satisfy you. Regarding breakfast, our normal breakfast serving time is from 7:30 to 9:00 in the morning. During this period we have prepared delicious and sumptuous breakfast for you to choose from. We sincerely apologize for the fact that breakfast was not available after 8am this time. This was an oversight on our part in the catering arrangements, but our staff immediately prepared other types of breakfast, dumplings, etc. for you at that time. At the same time, we will immediately evaluate and improve breakfast, and adjust the amount and time of breakfast to ensure that every guest in the future can enjoy breakfast. We will continue to work hard to improve service quality and turn "okay" into "very good" to bring you and other guests a better and more considerate service experience. We look forward to your visit again, and I believe we will bring you more surprises and better feelings by then!
Guest User
Executive Suite
Stayed in Aug 2024
Family
3 review
3.5/5
Posted on Aug 17, 2024
The hotel is 2 kilometers away from the Arc de Triomphe, and a little far from all the attractions, but it is very convenient to take a taxi with the mobile app, and the taxi price is similar to that in China. The room is very ordinary, nothing much to praise. But there is a Laotian boy at the front desk who can speak Chinese, and his service is very good. The environment of this hotel is average, but the service of this boy is great.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your review of our hotel on August 17, 2024. We are deeply sorry for the inconvenience caused to you by the hotel's distance from various attractions. But I’m glad that the convenience of taking a taxi can make up for this shortcoming and make your trip smoother. As for the room that failed to impress you, we will seriously reflect on it and work hard to improve it, hoping to provide you with a more unique and comfortable accommodation experience in the future. We are very pleased that the Laotian boys at the front desk have been praised by you for their high-quality Chinese service. His outstanding performance is also the epitome of our team's service spirit. We will continue to strengthen training and improve the service level of all employees so that every guest can feel at home. Although the hotel environment is average, we will work hard to improve and optimize it and strive to bring you a better experience. Thank you again for your feedback and we look forward to having the opportunity to welcome you again as we continue to improve. Have a nice trip!
Guest User
Deluxe Double
Stayed in Jul 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 2, 2024
The sanitary environment is very good, the swimming pool is disinfected every two weeks, it feels very good, the breakfast corn is very tender and delicious, the location is also good, it is very close to the Arc de Triomphe, there are also delicious pork knuckle rice, pizza and hamburgers near the hotel, the boss is very good, he will introduce the surrounding environment in detail, the service of the front desk lady is also very good, there is also airport pick-up service, which is very convenient. It is very suitable for Chinese tourists to stay. Most of the Laotian workers in the hotel can speak Chinese. I was busy traveling and did not take photos of the hotel, but the introduction is true.
Original TextTranslated by Google
Response from Property: Hello! Thank you for staying at Vientiane City Garden Hotel. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel the happiness brought to you by this journey, which is what our service providers have been pursuing. The hygiene of the hotel is also an issue that we attach great importance to. Vientiane City Garden Hotel will conduct comprehensive training for each room staff to ensure that the staff has sufficient control over the hygiene of the room, so that every guest can live comfortably and at ease. In addition to the strict requirements for room hygiene, we require staff to pay full attention to the maintenance of the facilities in the room. Our swimming pool is disinfected regularly to ensure cleanliness. The good service is because there are guests like you who are always paying attention to us. We are committed to providing you with a cordial and thoughtful stay experience. We believe that guests are family, so we are particularly concerned about everything during your stay. Care, consideration, care, and warmth are the most sincere gifts from Vientiane City Garden Hotel to you. And our front desk can speak Chinese, so that you can feel the warmth of home in a foreign country and communicate without barriers. Here, we will welcome you again with a warm smile as always, and look forward to seeing you next time! Wish you well!
Guest User
Deluxe Double
Stayed in Jul 2024
Couples
1 review
1.0/5
Posted on Aug 1, 2024
To be honest, the hotel is really not that good. All the pictures were taken at night. The picture area is very small. I was fooled by the pictures.
Original TextTranslated by Google
Response from Property: Dear family: Hello, we are sorry to bring you a bad check-in experience. Our hotel's external website is all presented with real photos. The room type information is guaranteed to be true and accurate. All room pictures have been verified by the platform for on-site verification. , you can see the real situation of the hotel rooms on the platform, including the room area. If you like a larger space, you can choose our other room types to experience it. The feedback is very good. During your stay at the hotel, if you have any problems with the room, you can call the waiter at any time. We are on call 24 hours a day to solve the problem for you. Vientiane City Garden Hotel looks forward to meeting you~