To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities3.7
Service3.8
Cleanliness3.9
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All reviews(74)
Positive reviews(64)
Reviews with photos/video(30)
Clean and tidy(18)
Awesome stay(11)
Friendly owner(8)
Easy to get around(6)
Convenient for shopping(6)
Large rooms(5)
Near shopping area(5)
Negative reviews(10)
World travelers
Deluxe Double Room No Window
Stayed in Aug 2024
Travel with friends
31 review
4.2/5
Very Good
Posted on Aug 29, 2024
Good hotel. The service and location were great! The staff were very friendly and allowed us to check in early. They responded quickly and fixed anything we needed quickly as well. The surrounding food was amazing and many options to choose from. We will definitely be back.
Response from Property: Thank you for great comments. We will continue to improve for better service.
Guest User
Deluxe Twin Room
Stayed in Jul 2024
Solo travelers
5 review
3.7/5
Posted on Jul 19, 2024
I regularly stay at this hotel because of its location, which is near the bus station both international bus station and domestic station. The bus station is within the 7 minute-walking distance. I stayed in room 308. This time the television could receive Channel One-31 which I normally watch, so I did not miss the program I intended to watch. The management seem to have improve this aspect I complained about last month. However, some amenities were missing. There were no glasses for drinking water in the toilet. There was no coffee spoons provided at the mini-bar. There was only one fork for me to stir the coffee. One of the headlight bulb was out of order, no replacement was made.The hotel should have hired a professional housekeeper to train the cleaning staff. The price I paid for the room rate was rather high.
Response from Property: We are trying to improve and renovate to make your stay a possitive one. Its very hard with the current labor situation now but we will keep continue to find a better solution..
Guest User
Deluxe Double Room No Window
Stayed in Mar 2024
Family
1 review
2.0/5
Posted on Apr 2, 2024
Toilet is crazily dirty. When first time entered the room, the smell is bad. When checked toilet, a lot of tiny black animals/insects (I don’t know how to call) are on the ground. I asked to receptionist for cleaning. Even they came and cleaned, just 10 min, a lot of that black animals are appeared. So dirty!!!! Others like amenities, cleaning of toilet and room are very bad. The wires of given dryer had broken and damaged, not safety at all to use. They gave slippers that already used. Terrible experience with high price, not recommended.
This hotel is only good for location. However, with that price, you can find any hotels in Vientiane.
Response from Property: Sorry for incident, we will improve per your comment.
Glen scott
Deluxe Double Room No Window
Stayed in May 2024
Solo travelers
38 review
5.0/5
Outstanding
Posted on May 17, 2024
Arrived at Vientiane Airport and took the Green bus to the main bus terminal '' last stop''
5 minutes walk to the Hotel.
Pay for what you get, found the Reception very friendly and helpful, the room was average? but the bed was very comfortable. In the morning had a free breakfast, which I didn't know about.
Location was fantastic and indoor morning market opposite was very big and plenty to buy.
I would come back and stay at this Hotel again.
Response from Property: Thank you for your comment. Have a wonderful trip.
Guest User
Deluxe Twin Room
Stayed in Apr 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Apr 12, 2024
The counter staffs r friendly n helpful.The environment of the hotel r quite..It's near to the shopping center n bus interchange.Very convenient.
Response from Property: Thank you for staying with us. Have a great trip.
Guest User
Deluxe Double Room No Window
Stayed in Dec 2023
Couples
41 review
3.5/5
Posted on Dec 20, 2023
In 6 weeks of travel this is the most comfortable bed
Staff frendly
Location close to food and shopping
Inside room no window has good ventilation system
This note was a pleasant surprise very nice.
Response from Property: Thank you for great comment. Have a great trip.
Guest User
Deluxe Double Room No Window
Stayed in May 2023
Solo travelers
54 review
2.2/5
Posted on May 5, 2023
Got late check out confirmed during booking but reception tried to tell me it's not possible. If they don't wanna give they should take out this option. The person who's managing the reservations is responsible for his mistakes and it should not be necessary to upset the customers by refusing confirmed services. In the end got the promised check out at 2pm.
On top of this i got a room which wasn't cleaned yet, went down, got another room, went up second time and got another one that's not clean yet.
In general the rooms are ok, except there's still some long hair lying around, but the service is terrible and very unprofessional. Air-conditioning is quite noisy too.
Finally the next day someone came knocking on my door before noon to tell me to check out at 12, while the late check out was already confirmed after the problem at reception on check in.
One error after another.
Never again.
Response from Property: Sorry for the incedent, we will make improvement on our service.
Guest User
Deluxe Double Room No Window
Stayed in Mar 2024
Solo travelers
6 review
4.2/5
Very Good
Posted on Apr 9, 2024
Good location, nearby Bus Terminal and many food stand at night
Response from Property: Thank you. Have a great trip.
KHUUSHAAN
Executive Suite
Stayed in Dec 2023
Solo travelers
64 review
4.0/5
Very Good
Posted on Feb 9, 2024
Good priced hotel-apartment surrounded by local food and stores.
Response from Property: Thank you for your comment. Have a great trip.
TW2024
Deluxe Twin Room
Stayed in Feb 2023
Couples
30 review
4.2/5
Very Good
Posted on Feb 6, 2023
Opposite Talat Sao Mall. A short walk to Patuxay (monument), Vientiane Bus Station, Vientiane Center and the newly opened Parkson. Room has a window and it’s large with bed head lights both sides. When I switch off the light, the little light on the switch is on so I know that switch is off. This will avoid the case that instead of turning off the last light, I turn on the room light and will wake my spouse up. Room is old, bed sheets are old and there are wear and tear furnitures but very convenient to stay. The decoration style is bright and cheerful and I love it.
6/7
Response from Property: Thank you.
Guest User
Deluxe Double Room No Window
Stayed in Jul 2023
Solo travelers
1 review
4.0/5
Very Good
Posted on Jul 21, 2023
Room was spacious and clean. Was a bit of a walk to restaurants and shops. Air con was quite loud.
Response from Property: Thank ypu for your review. Have a great trip.
jinkorea
Deluxe Twin Room
Stayed in Jun 2023
Business travelers
4 review
3.2/5
Posted on Jul 7, 2023
Quite nice in all especially location is easy to approach to independent victory gate But it was hard to ask help because service crew was not always standby at lobby.
Room was spacious and clean.
Bed was comfortable.
Response from Property: Thank you for staying with us, your comment is valuable to us. We will ensure to improve per your suggestion.
Pe Thet Oo
Executive Suite
Stayed in Apr 2023
Family
1 review
2.0/5
Posted on Apr 13, 2023
Bad experience. The water supply was intermittent only - had to struggle a lot to flash the toilet. Lots of mosquito as well. No breakfast but served some instant coffee, orange juice and some bread.
Response from Property: Sorry for the inconvinient. Due to the water supply was inconsistant during the this time. We applogize for the inconvinient.
Daisy123
Deluxe Twin Room
Stayed in Apr 2023
Travel with friends
5 review
4.2/5
Very Good
Posted on Apr 7, 2023
Lovely hotel. Very spacious rooms. Helpful. Offer free bottles of drinking water too!
Response from Property: Thank you.
YhOk Jiradech
Deluxe Double Room No Window
Stayed in Sep 2022
Couples
1 review
5.0/5
Outstanding
Posted on Sep 24, 2022
Goos stuff
Good survice
Free pies!!!
Response from Property: Thank you for staying with us. We hope to see you next trip.