Hotel near Lake Ashi, Hakone 23.6% of visitors choose this area
Price per night from:CAD 377
8.8/10
Very Good
PpleekpTo be fair, wasnt able to stay in the hotel since realised only 1 day before check in date that
- there isn't luggage holding or storage available
- yamato does not pick up luggage from here
- go apps does not help since no taxi driver accepts pick up from this location
As we were travelling as a relatively big family with more than 6 big luggages and owner did not response to my reachout timely, the location and inconveniences to arrange for transport resulted in us changing our itinerary and missing out on staying in the hotel. We feedback to owner and Trip.com for mitigation if we can get some refund back, but to no avail.
All in all while we understand its not owner's fault, I do wish they could reply promptly on enquiries and also review their cancellation and refund policy.