Guest User
June 26, 2024
My family and I recently stayed at this hotel and unfortunately, my experience was marred by bed bugs. Despite bringing this issue to the attention of the management, the response was unsatisfactory. While they offered to reimburse us for the room, they refused to compensate for the damage caused to our clothes and luggage. The presence of bed bugs not only affected our stay but also led to discomfort, inconvenience and going to urgent care for treatment. It's disappointing that the hotel did not take more proactive measures to resolve this issue promptly and comprehensively. While the location and amenities of the hotel were satisfactory, the incident with the bed bugs overshadowed our entire visit. Future guests should be aware of this potential issue and consider it before booking.