Hotel Heimatlodge

The hotel is near a train station called St Niklaus VS, about 3 minutes' walk away. This station is about 45 minutes away from Zermatt by train. It's actually a B&B, so checking in is a bit troublesome. The door is black and you can push it in without locking it. At 8 o'clock in the evening, there was no service staff and I asked for self-service check-in. I tried Ctrip's reservation number and the hotel's confirmation number, but couldn't check in. There was a number (see Figure 2) that I could call, but because I didn't buy a local phone bill service, I couldn't check in. I didn't know what to do for a while. The owner and guests of the hotel opposite were very helpful. One guest directly called us to help us, and then helped us get the key and find the room. Thank you very much! The hotel provides body lotion. The freshly made coffee for breakfast is great. The other food is very simple. There are fewer types of bread and meat but it is enough.

This is a hotel next to Niglou Station. It only takes 3 minutes to get off the bus and walk there. The people here are really friendly. As soon as we got off the train, a bus driver stopped and told us the direction to the hotel. Since we returned very late, the self-service check-in was not smooth. The bartender opposite the hotel and the customers inside enthusiastically helped us find a solution. Gave us a lot of warmth. The windows in this house are so large that they can all be opened. Extremely quiet and the perfect choice. Breakfast was also very good. This place is only three stops away from Zermatt, and the ride takes about half an hour. We will be back again.

Sehr schöne Hotel ganz neu und sehr schön. Zimmer sauber und sehr angenehm und komfortabel Hotel Gut platziert mit ein super Frühstück

I asked for a double bed, they got two singles, the hotel boss was unfriendly and arrogant, the maids were very friendly. I don't intend to go back or recommend anyone to go there.

We booked the accommodation from December 30th, 2023 to January 1st, 2024 and were very disappointed! When we arrived, we couldn't get into the hotel because the outside door was locked. Our room card was in the entrance area of ​​the hotel (it was stored there with a code), so we had to get into the hotel first. After we had contacted the accommodation by phone, it took a full 20 minutes until other guests happened to arrive who could open the door with their card. We had booked the hotel including breakfast. After all the excitement, we were finally able to go to our room. The room was nice and we thought that was the end of the hassle! Wrong thought!! When we wanted to go for breakfast the next morning at 7:30 a.m., there was no one there and nothing had been prepared. According to the hotel, breakfast was served from 7:00 a.m. We were not the only guests; there were others who had arrived earlier and were waiting for staff. It was another 30 minutes before an employee appeared... I am extremely disappointed with the service - I have never experienced anything like it before - and I would definitely not recommend this accommodation! We have not yet received any compensation, even though the hotel promised us this in writing! All in all - extremely unprofessional!