Hotel Punta

We have booked the accommodation, they advertise themselves with very favorable pictures on the accommodation search platforms, no one should fall for them, because they are not even close to the standard, to this day I still don't understand how they could get 4 stars. There is mold between the tiles in the bathroom, there is a sewer smell in the bathroom and there is very little space to store things. The room is terribly small and we went with a 2 year old child, it was terrible. It is a much bigger problem that the child could not even be taken out on the mini-terrace because it is life-threatening, you can actually fall out between the railing and the wall. We reported these to the management on the first day, who closed the matter by saying that all their rooms are the same, and they can't do anything. Unfortunately, I transferred 230€ more money than the mandatory deposit. We asked for our money back because we cannot tolerate this quality, and the balcony is life-threatening. After a lot of fighting and talking, they said that we have to stay there at least as much as the mandatory deposit covers the corresponding day or we will lose it completely, and we will get the part above that back. Several receptionists confirmed that this will happen. We would have liked at least an e-mail about this, but they refused to send it. Good. At night: the beds are very uncomfortable and there was only one very small pillow. Meals: on the whole, the food was varied and delicious, but the disappointing thing was that their own Dalmatian fish soup was made horribly. At one dinner, they had a second thought and postponed the opening by half an hour. A huge crowd gathered. It sounds good that drinks are included in the service, but the drinks available, beer, wine and soft drinks, were of the lowest quality. Parking is €10/day but they don't have any spaces. We asked for a room with a sea view, but it only had a sea view if I leaned out on the balcony. At least 4 days were covered by the mandatory deposit at the time of booking. We suffered all the way, and when we checked out, we parted ways with the receptionist so that they would send an email in the afternoon confirming that we would get the rest of our money back. Of course they didn't send it, we moved to another accommodation and called them every day to wait for the e-mail or our money. They always lied otherwise, but there was no question that we wouldn't get it back. Almost 2 weeks have passed (that's how long we went in total) and in the last few days they lied that we don't even need an e-mail, we have to wait, but they will transfer our money back right away. When we left the country, the cold shower came. We wrote to the upper management that we still haven't received our money and even then they told us to be patient. A few days passed and they sent an e-mail saying "They are very sorry, but we will not get the money back, but we can stay at one of their other hotels sometime." It is outrageo