The Roc Club, A Grecotel Hotel to Live Guest Reviews
4.6/5
Great
59 review
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Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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Positive reviews(39)
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Uin William
Club Riviera Room
Stayed in Nov 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Nov 21, 2024
Impressive. Staff, amenities, design and location all very impressive. Coffee could be improved and trunk down the fragrances. They're just a bit much to be honest. Nice fresh air when you are near the ocean would be appreciated.
Response from Property: Dear Uin William,Thank you for your beautiful review of our hotel.We hope to welcome you soon again. Yours Sincerely,Nikitas TouliasHotel Manager
Kenneth Forsythe
Superior Room
Stayed in May 2022
Business travelers
1 review
1.0/5
Posted on May 15, 2022
Working in support of the Greek Government and Armed Forces and my work location changed. My team had to cancel and the hotel refused to refund our deposit. They were not too user friendly considering the circumstances. I wouldn't recommend this establishment.
Response from Property: Dear Mr. Forsythe, All the team members and hotel's management would like to thank you for taking the time to write and share your experience of your stay to Vouliagmeni Suites.We always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying to accommodate all guests’ requests and we are glad that we equally receive sincere feedback from our guestsWith that said, however, we were most disappointed to learn that you were not entirely satisfied with every aspect of your experienceIt is our principle to immediately adjust our procedures based on your comments when feasible or alternatively to place a long term plan when it concerns critical structural changes. We ensure you that your concerns have been discussed during the management's meeting and an action plan is in progress to be applied. Once more, we would like to thank you for your constructive remarks and we hope that we will have the pleasure of welcoming you again.Yours respectfully,Thanasis MellosHotel Manager
WEIDONGBO
Deluxe Room, Sea View
Stayed in Nov 2024
Family
46 review
5.0/5
Outstanding
Posted on Nov 7, 2024
A very good stay. Away from the hustle and bustle of the city center, sitting on the balcony of the room, facing the calm bay, blowing the lazy sea breeze, about 100 meters from the sea, the scenery is beautiful. There is no gorgeous lobby here, but everyone makes you feel warm like family. We arrived in the morning, and the room was still being cleaned. We went out for a walk, and when we came back, the luggage had been put in the room for us. After dinner, we returned to the room and were surprised to find that they cleaned the room again, made the bed, and prepared drinking water; in addition to the fixed varieties of breakfast, you can also order, which tastes very good. Warm service, beautiful sea view, clean boutique hotel, next time I come to Athens, it will definitely be my first choice.
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Response from Property: Dear WEIDONGBO,Thank you for giving us a perfect score.Warm regards,Nikitas TouliasHotel Manager
Guest User
Riviera Room
Stayed in Sep 2023
Solo travelers
3 review
5.0/5
Outstanding
Posted on Oct 6, 2023
The hotel is not big, just a small white building, but the location is great (Vouliagmeni is a wealthy area in Athens). It is surrounded by private villas. There are bays, lakes, restaurants and supermarkets nearby within a few minutes' walk. I stayed in a superior single room. The room was very elegant and clean. It also had a small balcony facing the street and was very quiet. The front desk service was very friendly. They helped me book a taxi (don’t forget to tip) and patiently told me the location of the supermarket. My flight was late, and they agreed without hesitation that I would check out an hour later.
The room was also very clean. I tipped the waiter 1 euro every day and she was very happy. If you have any questions, just talk to the front desk, they are very efficient.
This is an excellent place for vacation and leisure. The Mediterranean climate is pleasant, the air is fresh, and the sea water is very clear and clean. The nearby Vouliagmeni Lake is a seawater hot spring lake. Many locals come here to swim. It is a paradise for those who like swimming.
The price is very cost-effective when booking in advance, and the price-performance ratio is very high. It is very expensive in peak season. The hotel's breakfast is a buffet with all kinds of Greek specialties. I didn't get tired of eating it for five days. The Greeks are just as good at cooking as the Chinese, and our tastes are similar. Most of the nearby restaurants are seafood, with first-class environment, all on the seaside, and very cheap and delicious. Friends who like seafood can really enjoy it.
If I have the chance, I will stay at this hotel again.
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6/9
Response from Property: Dear Guest,Every single staff member and hotel's management would like to warmly thank you for choosing our resort for your holiday and for taking the time to share your first hand experience on Ctrip.com.We always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying to accommodate all guests’ requests and we are glad that - based on your valuable words - to know that we have achieved that. Your nice words, really strengthen our efforts in order to continue providing the highest level of services. Receiving positive comments like this, is a great boost to our overall functioning and morale and we truly appreciate your recognitionOnce again, we appreciate you taking the time to write us a review. We all look forward to welcoming you back.With warm regards,Thanasis Mellos Hotel Manager
Lily G
Stayed in Oct 2024
Family
5.0/5
Outstanding
Posted on Oct 21, 2024
Everything about this hotel was excellent. Vey cosy and easy to get from the bedroom to the swimming pool and to the lobby area for breakfast and also to the amazing terraces where one can relax with a drink or a coffee. The all day food menu was delicious with a good choice of Vegan food. The staff are very friendly and helpful. The hotel has a very impressive and efficient WhatsApp service where you send them any request and they respond promptly. The location of this hotel is perfect and the views of the sea and the sunset are breathtaking.
Response from Property: Dear lilygU5254AQ, Thank you for your beautiful review of our hotel. We hope to welcome you soon again. Yours Sincerely,
NascaNYC
Stayed in Oct 2024
Couples
3.0/5
Posted on Oct 13, 2024
Checked in for one evening to a deluxe sea room and was disappointed with the bare amenities, it was apparent the room didn’t represent the photos on the website, it was unfinished with lack of artwork, etc, and smaller than the square meters noted, furthermore the mattresses were below expectations. If management was aware the room was unfinished, then they should provide upgrade to a complete room or provide a discount to price, which was markedly high for the room type. Otherwise, I commend the staff for service level and the location is desirable for a stay before going to islands or returning home from Athens airport.
Response from Property: Dear NascaNYC, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
Debbie H
Stayed in Jun 2024
Couples
5.0/5
Outstanding
Posted on Jun 30, 2024
Great experience at the recently renovated Roc Club (Vouliagmeni Suites) from the welcome reception and early check-in being accommodated to the delicious breakfasts and very comfortable, large room with a view. The service was excellent! Every staff encounter was friendly and helpful. Lounging and swimming in the pool was a delight we enjoyed each afternoon. The Roc Club has a great location, close to the Vouliagmeni Lake, Atki beach and other restaurants. Highly recommend!
Response from Property: Dear Mrs. Deborah, It was a pleasure to have had you with us and hotel's mangement and staff thank you for investing the time to share your review with us and other travelers. We always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying to accommodate all guests’ requests and we are glad that - based on your valuable words - to know that we have achieved that. We are also very proud that you highlighted our services which indeed is a ritual to us and what helps us distinguish. Rest assured that your compliments have gladly been shared with the entire team as they are a great reward to our efforts. Once again, we appreciate you taking the time to write us a review. We all look forward to welcoming you back. Warm Regards,
MnR2021gre
Stayed in Jun 2024
Couples
5.0/5
Outstanding
Posted on Jun 27, 2024
I have stayed last year before the renovation and i was amazed by the views. I went again this year and I have to say the place is upgraded, it's a true luxury resort with royal class facilities and services. It is located in one of the best spots in the Athenian Riviera away from the busy center.
Response from Property: Dear Guest, Hotel's management and staff always appreciate feedback, but even more so from our loyal returning guests! It was wonderful to read your kind comments, and to hear that you were excited with our totally renovated hotel. We always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying to accommodate all guests’ requests and we are glad that - based on your valuable words - to know that we have achieved that. We truly welcome and value your constructive comments as direct feedback always helps us to try harder, continue improving our day to day operation, provide personalized, memorable services. Once again, we appreciate you taking the time to write us a review. We all look forward to welcoming you back. Warm Regards,
607randir
Stayed in Jun 2024
Couples
5.0/5
Outstanding
Posted on Jun 23, 2024
The ROC club is newly renovated at Vouliagmeni Suites and it was wonderful to see the beautiful hotel property freshly updated. I just spent a week there. The pool is magnificent and the morning breakfast delicious. Also enjoyed dining there for dinner which was very nice. *ALL* the staff go out of their way to make sure you have what you want the way you want it! Cannot stress enough how truly focused they are on your comfort and requests!Extremely responsive, respectful and kind. From Maitre’d Γιωργο, Κυριε ΓΙΑΝΝΗ and servers Katia, Eugenia and Zoe. And at the pool Jason/Ιάσονας! Thank you to the F&B manager Konstantinos and Hotel Manager Nikitas Toulias. I did not get everyone’s names - even the housekeeping was amazing, helpful and kind! Service was 5 stars. Coming back in September and so excited as the rooftop restaurant was not yet opened and it sounds amazing. Hope your Athens trip includes Vouliagmeni- then your hotel should be this one!
Response from Property: Dear Guest, It was truly a pleasure to have had you with us and hotel's management and staff thank you for investing the time to share your review with us and other travelers. We are frankly excited to read that you enjoyed your stay with us but we were more than happy when you mentioned about the helpful and friendly attitude of our staff and the delicious food of our restaurants. We are also very proud that you highlighted our services which indeed is a ritual to us and what helps us distinguish. Rest assured that your compliments have gladly been shared with the entire team as they are a great reward to our efforts. Once again, we appreciate you taking the time to write us a review. We all look forward to welcoming you back. Warm Regards,
Lucy B
Stayed in Jun 2024
Business travelers
5.0/5
Outstanding
Posted on Jun 18, 2024
I had the pleasure of spending an afternoon at this fabulous hotel after having a site inspection. As part of the Grecotel group the hotel offers the best service and hospitality from its staff. They cannot do enough for you. It's a 4 floor boutique hotel and a shot walk to the beach. Tastefully decorated. The rooms are lovely and all has just been refurbished so it's lovely and fresh. We had an amazing lunch in the restaurant and then spent the afternoon by the lovely pool. It's only 45 minutes by taxi and 30 euros to get into Athens so perfect if you want to visit but not stay in the city. I would highly recommend this hotel.
Response from Property: Dear Guest, All the team members and hotel's management thank you for taking the time to write and share your wonderful review of your recent visit to The Roc Club.We always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying to accommodate all guests’ requests and we are glad that - based on your valuable words - to know that we have achieved that. Once again, we appreciate you taking the time to write us a review. We all look forward to welcoming you back. Yours respectfully,
theblondeabroadx
Stayed in Jun 2024
Couples
5.0/5
Outstanding
Posted on Jun 10, 2024
The hotel has recently been renovated and honestly is pretty special. I don’t usually write reviews however I feel it’s really important to give this hotel the credit it deserves! The rooms are spotless and really high end. The staff are lovely and do accommodating and it’s in a perfect location! We will definitely be back
Response from Property: Dear Catc, Every single staff member and hotel's management would like to warmly thank you for choosing our hotel for your holiday and for taking the time to share your first hand experience on TripAdvisor. We are delighted to read that you enjoyed your stay with us but we were more than happy when you mentioned about the helpful and friendly attitude of our staff and the beautiful hotel's location or We are also very proud that you highlighted our services which indeed is a ritual to us and what helps us distinguish. Rest assured that your compliments have gladly been shared with the entire team as they are a great reward to our efforts. Yours truly, Nikitas Toulias Hotel Manager
Jessica O
Stayed in Nov 2023
Travel with friends
5.0/5
Outstanding
Posted on Nov 19, 2023
Travelled here with a couple of girl friends for 3 nights in September, we were scoping the area as we're getting married here next year and this is our chosen hotel to stay at during the wedding celebrations! We were not disappointed! The staff were lovely and so accommodating, nothing was too much of a problem. We found out our room had been upgraded also and we were in a HUGE family suite which was a bonus as there was 3 of us. We spent a day at the pool and had some lovely cocktails made fresh It was down the road from everything, location is everything here and everywhere is walking distance for what we needed. If I could make any pointers it would be to improve the bar area around the pool, I think lots more people would spend time around the pool if it was better equipped as well as comfier / softer loungers to sunbathe on. Also the breakfast could be better - but this is being really picky! We loved the rooms, how bright they were and the views to the sea! Can't wait to go back next year with our wedding party!
Response from Property: Dear Jessica, It was a pleasure to have had you with us and hotel's mangement and staff thank you for investing the time to share your review with us and other travelers. We are so pleased you noticed the small details and that they made a positive difference in your stay. This is the main purpose of our people and it is of great importance when is appreciated. We truly welcome and value your constructive comments as direct feedback always helps us to try harder, continue improving our day to day operation, provide personalized, memorable services. Working with the greatest enthusiasm, constantly improving our services, your well-intended, constructive criticism is noted and will be shortly discussed with the management. It is our principle to immediately adjust our procedures based on your comments when feasible or alternatively to place a long term plan when it concerns critical structural changes. Once again, we appreciate you taking the time to write us a review. We all look forward to welcoming you back. Warm Regards. Thanasis Mellos Hotel Manager
PeterSa1
Stayed in Oct 2023
Business travelers
5.0/5
Outstanding
Posted on Oct 28, 2023
This is a delightful hotel located very close to public and private beaches. The staff were very welcoming and my room was upgraded at check in. A welcome drink was provided. The room was large and comfortable. Complimentary water, coffee, soft drinks and wine were provided in the room. There was a balcony from which I could see the sea. An in room safe, hairdryer and iron were provided. Breakfast was a buffet and had a good choice of different items. Again the staff were lovely. There are lots of good restaurants within a short walk of the hotel as well as a few shops. The hotel has its own swimming pool. I would really like to come back here for a holiday next time!
Response from Property: Dear Peter, It was a pleasure to have had you with us and hotel's management and staff thank you for investing the time to share your review with us and other travelers. We are frankly excited to read that you enjoyed your stay with us but we were more than happy when you mentioned about the helpful and friendly attitude of our staff and our beautiful hotel's location. Your nice words, really strengthen our efforts in order to continue providing the highest level of services. Receiving positive comments like this, is a great boost to our overall functioning and morale and we truly appreciate your recognition. Once again, we appreciate you taking the time to write us a review. We all look forward to welcoming you back. Warm Regards, Thanasis Mellos Hotel Manager
684KevinK
Stayed in Oct 2023
Couples
5.0/5
Outstanding
Posted on Oct 18, 2023
Set in a beautiful location in this upmarket weekend retreat from Athens the Voliagnemi Suites provides luxury services. Very friendly and helpful staff, excellent breakfasts, great pool facilities make this an ideal choice to explore the coast and this bustling tourist town.
Response from Property: Dear Mr. Kevin, Every single staff member and hotel's management would like to warmly thank you for choosing our resort for your holiday and for taking the time to share your first hand experience on TripAdvisor. We are so pleased you noticed the small details and that they made a positive difference in your stay. This is the main purpose of our people and it is of great importance when is appreciated. We truly welcome and value your constructive comments as direct feedback always helps us to try harder, continue improving our day to day operation, provide personalized, memorable services. Once again, we appreciate you taking the time to write us a review. We all look forward to welcoming you back. Yours respectfully, Thanasis Mellos Hotel Manager
Thucydides67
Stayed in Sep 2023
Solo travelers
5.0/5
Outstanding
Posted on Sep 29, 2023
A gem of a hotel: friendly, helpful staff, comfortable beds, amazing breakfast and ideal location near the lake and beaches of Vouliagmeni. Only downside was fridge didn’t work well so couldn’t keep fruit
Response from Property: Dear Guest, Every single staff member and hotel's management would like to warmly thank you for choosing our resort for your holiday and for taking the time to share your first hand experience on TripAdvisor.We always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying to accommodate all guests’ requests and we are glad that - based on your valuable words - to know that we have achieved that. We are also very proud that you highlighted our services which indeed is a ritual to us and what helps us distinguish. Rest assured that your compliments have gladly been shared with the entire team as they are a great reward to our efforts.Working with the greatest enthusiasm, constantly improving our services, your well-intended, constructive criticism is noted and will be shortly discussed with the management. It is our principle to immediately adjust our procedures based on your comments when feasible or alternatively to place a long term plan when it concerns critical structural changes. We truly hope that you would give us the opportunity to welcome you again in our Hotel to see all the improvements made based on your valuable words. Yours respectfully, Thanasis Mellos Hotel Manager