Guest User
December 30, 2022
Liked · The hotel is built and designed in a way how I imagine old luxury hotels with grace. Staff is very professional and very attending. Although we were visiting on last weekend before December (the ski season was still off, and lift to Skalnate Pleso and Lomnicky Stit has been serviced, so was off as well), the hotel was quite full. Food was very good, breakfast very rich, dinners with pianist. Room was very pleasant, bed was fluffy, I was especially glad that we had valley view and not the parking place view. Disliked · It´s not the fault of the hotel, but we wanted a massage, wanted to reserve it immediately after we came, but it was already fully booked for the entire weekend. Also during our stay the nice outdoor pool was under reconstruction, so it was closed. All is good, because we were informed upfront, on the hotel´s website. Hotel is part of chain of hotels in the area, and to the mother company (TMR) belongs also few ski slopes in the area. If you have a card called "goPass" and you are accomodated int he hotel, you get free ticket for every day of accomodation to use in any lift which operates at the moment. That we wanted to use on Sunday after we checked out from the hotel, we went to Strbske Pleso to take a lift to Solisko and unfortunately we found out that the card wasn´t charged. So that is what wasn´t working. I am unaware is I had to explicitly say that I want to go there, or is there was just a mistake happening, but result is that this benefit I wanted to use and couldn´t.