Serways Hotel Steigerwald

It’s a good hotel to stay few days. Breakfast was very good. Everything was clean in the room. We were with our dogs and we didn’t have any problems.

Today September 23rd we stayed with my husband and our children ages 3 and 4, I really liked the room, there are enough beds for the 4 of us and the room is very clean and the beds are very clean, I recommend it, but I want to complain about the horrible treatment I received from a woman who works there. I went to buy some souvenir ornaments and toys with my 3 year old son at 8:30 pm and the woman of approximately 60 years old yelled at me and treated me horribly when I approached to pay for the products and she did it 3 times, people like that should not work in customer service. I responded to the lady in English, I told her she was rude and she didn't care about yelling at me in the presence of my 3 year old son, I didn't buy anything, I left everything and I couldn't buy anything to eat because the treatment was horrible.

Hotel room was good, reasonably clean. But the adjoining restaurant was terrible, food choice very limited. The schnitzel we ordered was overcooked, very dry and the service/people there was not very nice.

Room tv language set to Romanian, bedding sheets clean but ripped, dirty ear cleaning buds in bathroom bin. We are using this hotel for years, but I think it's time to look for somewhere else.

Happy with our stay We stopped on our journey across Europe. This hotel ticks all the boxes of a quick overnight stop near motorway and is clean and comfortable.

Worst check-in ever! Rooms, beds and the breakfast were good. But… Worst check in ever. The man at the gas station who handled the check-in demanded payment from us, even though the room was pre-paid and we showed our receipt. The man refused to speak English, and also refused to hand over the key to us. Only an hour later, when another employee at the gas station arrived, we were given the key to our reserved (and paid) room. Not the treatment you want at 10 pm after a whole day on the highway with two tired children in the car. Catastrophicly bad!

Very convenient for rest on long journey, located next to the motorway

Great location Perfect location en route to Austria as it is at the motorway service station. Check in is at the desk to the right of the service station restaurant. Everyone was very welcoming and the room was quiet and clean. Our room looked out over the fields at the back, you couldn’t tell it was so close to the motorway. Would definitely stay here again.