Guest User
October 27, 2024
I am writing this sitting inside the room. I made a huge mistake of booking elegant waterfront resort for my anniversary celebration. We made a booking for a deluxe cottoge for rs. 6100, but there was nothing like deluxe room inside the room. First they gave us a room which had zero view, all walls in front of the windows. When asked for an upgradation they shifted to a different room, the new room had a view and shifted immediately but later on we realised it is very unpleasant in every sense. Dirty wc, stains on wash basin, dirty ceiling fan, on top of that there was a single tubelight in the room which was insufficient to lit up the entire room. The room felt dimly lit after the sunset. After several calls to the reception they sent their house keeping supervisor which he himself accepted that they forgot to clean the room before our checking. When asked to speak to their manager ms. Shweta, she literally turned deaf ear to our concerns and was irresponsive. I am really disappointed with the service given by elegant waterfront resort staff, will surely be not recommending to visit this property in future.