Guest User
July 2, 2024
Room layout and rates were fine, but conditions and quality leave a lot to be desired. The pool was a mess, full of leaves, dirt on the bottom, no circulation, and probably no chlorine. Out of order signs on card reader into hotel from pool and on equipment in the business center. Breakfast was not well attended to (ran out of coffee and I had to bring it to their attention even though it wasn't busy), and poor quality food for what one expects from IHG. Trademark cinnamon rolls (one of my favorites) must have been reheated day-olds, because they were dried out and inedible. Typically, the breakfast area works well as a gathering area for a family meal or visits, but it was closed off with a floor sign except for breakfast time. We were in a suite with lots of drawers and cupboards, but nothing in them at all. Nice sized bathroom, but not enough towels for 2 adults and 2 children. I had forgotten my razor, so I had to request one. It was politely provided with the shrug that the shaving cream packet seemed inadequate, but "see what you can do". It was dried out crumbs and barely revivable for a shave. This property is in serious need of a makeover and maintenance, and is probably overdue for an audit because I would have pulled their flag. The help, though it seemed understaffed, were polite- that's why it isn't just a one star rating.