Hotels near Lee Valley Hockey and Tennis Centre, Waltham Forest

We have stayed in the hotel before because it’s a great location, clean, and just exactly what we need. On this occasion we were upgraded to an apartment on the 11th floor. We always book a twin room and are often put in an accessible room which is very large and spacious so it was good to be upgraded to an apartment so we could compare. The apartment was smaller than we expected and the bedroom wasn’t big enough for our cases so we had to store them in the lounge but it was really nice to have a separate area with sofa so we could sit and watch tv. The view was blocked by a wall in front of both windows which was a little disappointing as we could have seen for miles from being so high up so we didn’t have a view at all. All in all it was good to be upgraded but in all honesty we prefer the regular twin room or the accessible twin room as they are more spacious with lovely views. All have adequate kitchens with facilities to cook and store food.

We stayed at this hotel as somewhere to sleep whilst we did some family trips in London. What made the hotel stand out for us was the staff. Unfortunately we were one of the last to come down for breakfast and the kids had set their hearts on croissants. They hotel had run out though and they were a bit disappointed as there wasn’t much else they fancied. One of the waitresses however came out with her own personal croissant that she had put back for her breakfast and gave it to my daughter. That was way above and beyond and so kind. Thank you so much!

As I was working at a convention at Excel this weekend this hotel is certainly perfectly situated within a 3 min walk. I arrived Friday evening and was met with a completely soulless and uninspired welcome. The room (I was on the 9th floor) was spacious and certainly clean on arrival. I've stayed in several Novotel's recently, but the design here again is lacking in any individuality and feels very oppressive. A large bathroom, lighting was adequate, and for some odd reason the designer felt there was a priority for an electric opaque panel that could allow your guest to watch you shower if they wanted?! Thankfully I was alone, i wouldn't have wanted to share as every time the bathroom is in use the entire room lights up as the light bleeds through the floor to ceiling panel. The bathroom seemed lacking in any toiletries, and had nothing in the shower cubicle so I had to use the hand soap (I normally pack my own but other experiences in this chain gave sufficient toiletry options). In the morning I discovered the drain was blocked and so I partially flooded the bathroom as I hadn't fully noticed, it took nearly 10 minutes for the water to eventually run away. A call to reception got this fixed for my return that evening. Frustratingly as a tea drinker I am always baffled as to how coffee drinkers get so many options, but I only get 2 satchets of breakfast tea. Prob in 7/10 hotels I now stay in housekeeping always fail to acknowledge that I have only drunk tea and don't bother to replenish, something I only discovered as I woke up at 5am. Is it really that hard when they have replaced the milk? My room was warm upon arrival, so I dialled the control off. I woke several times in the morning due to the heat, opening the window made little difference as there is no air flow and just the sound of outside units whirring. I turned the control off but it made no difference and after a weekend its stifling, not helped when housekeeping leave the mirror light on which generates yet more heat. The bar was a miserable experience, the staff are completely unwelcoming, barely speak to you, don't listen to your order and seem unable to even acknowledge you. 2 friends came to meet me on Saturday night and had the same experience so we opted to go to another hotel bar for drinks and food instead. On arrival I had asked for the wine list/bar menu, but was told what I was given was completely outdated and incorrect...so why is it not replaced? Breakfast was OK, again just lacking in any form of customer engagement. All in all it was a functional space with a comfy bed but in this area it comes at a premium. It's a spacious hotel that just lacks any warmth, either in the decor OR in the customer interaction from the staff. I stay in several of the other chain's hotels up and down the country so was a little surprised by this experience, I won't be staying here again on my next visit to Excel.

I stayed at the Stratford the first week of October 2022. The location of this hotel is great, right next to the Stratford International Train station and the Stratford Tub station. I flew in from the US so I arrived to the hotel around 11:30 AM. They said my room was not ready and they “reminded me” the actual check in time would be 3:00 PM. I understood since my arrival was early, I headed to the lobby for drinks and lunch. I checked back with the front desk around 1:30 thinking maybe they called housekeeping to get to my room cleaned quicker but no, still not ready. As I sat in the lobby I would see other customers arrive and get checked in, I found it strange their rooms were ready but not mine. I patiently waited until 3:05 PM, went to the front desk to get my room key….. room still not ready. I have now been sitting in the lobby for almost 4 hours and my room was still not ready. I don’t think they ever called housekeeping to work on my room. It was finally ready at 3:30 PM. Not a good start to my stay, the front desk staff was not helpful, apologetic, or even caring at all. Later (after I requested to speak to a manager) I did get a call to apologize and offer me some free food, I declined stating they need to better manage the cleaning and check in process. Front desk staff on Sunday 10/2 not great at all. But the lobby, bar, and restaurant staff really turned around my initial poor arrival. I cannot say enough about how attentive the wait staff and bartenders were all week. Remember I had to sit in the lobby almost 4 hours on my first day. But each day after work I would come to the lobby/bar areas for drinks and dinner each night. Each morning I had breakfast in the restaurant and it was great. Again the service was amazing and the hostess delivered a great morning welcome. Room was nice well appointed. Coffee maker, safe, and small refrigerator. Large flat screen TC and nice desk to work at. I was in room 419 with a nice view. Bathroom was nice and the shower was very nice as well, walk in. I had an early flight out the 7th so I was worried about what sort of front desk staff would be helping me at 5:30 AM. Well they young man that was attending the front desk was efficient, professional, and very friendly. A nice end to my stay.

Overall the hotel is perfect. The bedroom is new and large enough that it can house our 3 pieces of 28” luggage. Decoration is decent. The toilet is large and the basin is large in size. Amenities are good enough and the bed is soft and get good support so that we got a good sleep. The location is just opposite to the Westfield Stratford Shopping Center which is large enough to shop everything. Also the shopping center links to the Startford Station where we can take Tube (Jubilee / Central) or Elizabeth Line to any hotspots in London. We believe we will stay here next time.

The room is smaller than it looks in the photo. The window in the quadruple room I booked is very small and can only be opened a little because all corridors have fire doors. So the room ventilation is very poor. It would be a disaster if you encounter a tenant who is not very hygienic. There is a queue when the bathroom is busy, and the water in some bathrooms is not hot enough. After staying there for two days, I started to get familiar with it. All the staff are relatively friendly, and there is a lot of customer traffic, with many families and student groups checking in. There is a supermarket next to it where you can buy coffee and food. It is also convenient to take public transportation to various attractions. Facilities: It's pretty good, but some guests don't take good care of it and the bathroom is often dirty. Especially the public bathroom in the lobby on the first floor. Environment: The sound of walking on the floor and the sound of doors opening and closing is noisy, but it is within the tolerance range. Facilities: The wifi and terrace are very good, so you can sunbathe and surf the Internet in summer. The indoor lobby guest seating area is large and comfortable.

Absolutely loved our stay there, would definitely go again. Food was pricey but lovely nonetheless. Location is ok but access to people going my foot could be easier, and prices could definitely be lower, but overall a great experience still.

A typical GB single-family house in 1906, with convenient parking, a restaurant on the first floor, and flowers blooming at the door