Embassy Suites by Hilton Boston Waltham Reviews

The location is average and the health status is okay. We were doing business there, so we chose. If you are traveling, it will be more troublesome, because a taxi to the city costs 30 US dollars, and it also costs 30 US dollars to go to Harvard University. There are no slippers and toiletries in the room, which is not found in American hotels, which is very strange. Breakfast is mainly cold meals. Just treat it as an express hotel. Don't compare it with Hilton in China, you will be disappointed.

離店已經一個多月了… 按金還沒退…

I don't recommend it. The room had a damaged heater. Reservation is made for a room and then they change it.

Quite the bargain, especially for a good sized suite, two TVs and very good free breakfast this close to Boston.

The elevators in this hotel were my favorites, I am a plane guy and this is the first elevator that I know of that make you feel like you’re in an airplane, either taking off or landing haha very cool. Plus my girlfriend loved the interior design of the entire hotel. Hotel was always clean throughout my 5 days stay. Breakfast was great. Having 2 tv was perfect, I watched sports in the sitting room and my girlfriend watched her shows in the bed room, very cool and peaceful. We visited Boston from Jersey for the first time.

I was 3 night and I was comfortable. The breakfast is amazing. Everything was clean. 10/10 service! Thanks I will back!!!

No daily room cleaning or turnover unless request. Breakfast bar was not stock. I stayed here many times but overall service and value are declining.

Advertised a pool but was closed and had been for a few years. Had to pay to park in the hotel lot that had plenty of room. The hotel is enough outside boston that this is ridiculous. It is just a money grab. Friendly staff and willing to do what you ask.

The 1st room we checked into, smelled absolutely AWFUL. It smelled of raw sewage, my guess is a leak or break in a vent pipe. The 2nd room we checked into was very warm, the thermostat, CLEARLY being broken was set to 60° and the room was STILL a sweat box. We couldn't close the bedroom door and when i examined it i found it busted up and coming apart. I have pictures if you want. The rooms are old and musty, the upkeep of them is half assed and poorly done. Fixtures missing off of walls, lights with the wrong wattage bulbs in them, wallpaper peeling, missing and coming apart at the seams. Clearly you have new ownership or management who don't have a clue. Good luck, we will never stay there again and make sure to tell all of our friends.

When I booked the property I did because of the indoor pool and was not informed in advance that the pool was under maintenance. I was very disappointed because my kids were looking forward to this trip. The staff was not good at explaining the parking lot fee, and when asked about the pool I was very surprised how they answered like nothing happen and not such a big deal.

Hotel was quiet. Atmosphere was very pleasant. Rooms spacious. Restaurant on property convenient. Rooms need greater detailed cleaning, for example, interior doors, carpets, shower walls. Living room furniture is dated and arm chairs are a bit grimmy.

We like the suites, which make the bedrooms quiet. Great breakfast. Facility could use some work. Fast response when we needed maintenance to fix our shower. Pool hasn't been open for a long time with no fixed eta for access

Great overall value. Good service and quality when we ordered dinner to go at the bar. Only issue was kids running and being noisy outside our door after 10:30pm. noisy

We are looking for a hotel with an indoor pool. We called the hotel and asked if the pool was working, they said yes. When we went to enjoy the pool it was closed. The shower was full of hair. The air conditioning didn't work. Horrible service.