My wife and I were he for a family wedding and the hotel was very busy with other weddings too. When we first made our reservations, we requested a handicap room. The morning of the arrival, we received a call from the hotel asking what kind of room we wanted. We explained, since my wife uses a walker, we needed a handicap room with a king-size bed, as we requested months earlier. When we arrived, the front desk was busy and in total confusion. A very nice young woman was trying to help us, but knew nothing about the rooms. She asked another woman, but she too wasn't up to speed on the property. Finally, Jason came out and was very helpful. We did not get a handicap room, but did get a king-size bed and the shower had a small step to get into the shower. they did not have grab bars, which did cause a problem. The room was big enough to handle her roller walker. We did expect better service than we got. The breakfast was fine, and the room was set up nicely. The staff there were great, very friendly and helpful. They did have handicap parking out front, but the cars were so close it was difficult to manage. I think someone did ask a very large pick-up truck that was parked extremely close to the handicap spot to move, which was very nice of them. We normally don't have as many problems as we did here.
Excellent
99 Reviews