To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.4
Service4.5
Cleanliness4.6
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All reviews(151)
Positive reviews(146)
Reviews with photos/video(60)
Awesome stay(35)
Delicious breakfast(32)
Friendly owner(31)
Awesome rooms(28)
Easy to get around(17)
Convenient for shopping(17)
Close to train station(13)
Comfortable bed(7)
Negative reviews(5)
Dr Yeap
Classic Queen Room
Stayed in Dec 2024
Solo travelers
19 review
5.0/5
Outstanding
Posted on Dec 31, 2024
Very good hotel
Modern spacious room with complimentary water machine
Breakfast spread is very good with wide selection of local specialty
Alaa kamil
Classic Queen Room
Stayed in Nov 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Nov 21, 2024
Was everything amazing like every time and staff was amazing and helped with everything and they give me check out until 2 pm
S.C. Lin
Classic Twin Room
Stayed in Oct 2024
Couples
22 review
4.5/5
Great
Posted on Oct 23, 2024
Nice location with fair price. However housekeeping entered our room and moved some of our stuff even though we had the “do not clean” tag hanging on the doorknob.
Kartigeyan Perumal
Superior Queen Room
Stayed in Oct 2024
Business travelers
31 review
5.0/5
Outstanding
Posted on Oct 9, 2024
Very good and clean hotel , staff very friendly , near to shopping mall ,easy to public transport
Anonymous User
Classic Queen Room
Stayed in Sep 2024
Couples
6 review
5.0/5
Outstanding
Posted on Sep 27, 2024
The Queen Classic at Level 6 is really nice. Love to stay here and sure will be back again. The receptionist RAFAR is very excellent in handling the customer and also friendly. This hotel very near with everything and easy process to check-in & check-out.
Mariann Maria
Classic Queen Room
Stayed in Dec 2024
Couples
21 review
5.0/5
Outstanding
Posted on Jan 9, 2025
The hotel is in a great location. Walking distance from the main train station and about 30 minutes from the airport. Staff were friendly and check in was efficient. Rooms were clean and comfortable. Only negative was the inconvenient location of the plug sockets.
Guest User
Standard Comfort Double Room
Stayed in Aug 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 23, 2024
The hotel location is great for shopping and sightseeing.
lovetravelling
Classic Queen Room
Stayed in Jun 2024
Solo travelers
12 review
5.0/5
Outstanding
Posted on Jun 18, 2024
A very conveniently located hotel, though the room was a little dated. Bed was comfortable. Necessary amenities were provided.
Long Tung
Standard Comfort Double Room
Stayed in Jun 2024
Couples
19 review
5.0/5
Outstanding
Posted on Jun 2, 2024
Great room at excellent location. It even has a sauna room. The breakfast has a large variety of choices, but might not be the best fit for asian visitors.
Kah Yoke
Superior Queen Room
Stayed in Apr 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Apr 16, 2024
Location is fantastic as it's close to train station as well as shopping centre (directly just opposite Zlote Tarasy). Room is spacious and clean. Breakfast spread is good and you can order omelette. Breakfast restaurant is quite big and it's not extremely packed during breakfast time. Food options in the shopping centre are plenty so you don't have to walk too far for meals. Easy walk to metro station, Rondo.
victor druce
Classic Twin Room
Stayed in Feb 2024
Couples
16 review
5.0/5
Outstanding
Posted on Feb 18, 2024
Best ever. Just at shopping mall at Warsaw. Many food around no worries at all. Walk a bit more halal food as well
And hotel reception friendly comfortable bed
Guest User
Classic Queen Room
Stayed in Feb 2024
Solo travelers
7 review
1.2/5
Posted on Feb 6, 2024
I was surprised at the lack of hotel support and hospitality! I requested a taxi to pick me up from this hotel in advance, but when I arrived at the airport, the taxi still didn't show up even 20 minutes after the scheduled time.I emailed and called the hotel, but there was no response, so I had no choice but to pick up another taxi. I headed there. When I complained to the front desk of the hotel, they gave me an excuse without apologizing, saying, ``I didn't know that the taxi wasn't coming.'' Later, they emailed me and said, ``We handled it perfectly, so just pay for the transportation!'' and they didn't even take a taxi. I was charged a taxi fee. The hotel breakfast was also very bad! This kind of response is impossible! I lost money by staying there.
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NVPHOTO
Classic Queen Room
Stayed in Jan 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Feb 5, 2024
prime location, friendly staff, and well-appointed rooms, it offers a memorable stay for both business and leisure travelers. Nice breakfast with traditional food. Highly recommended!
Nesterenko
Classic Twin Room
Stayed in Jan 2024
Solo travelers
3 review
2.0/5
Posted on Jan 29, 2024
It’s a 2-star hotel with super old amenities. Where do 4 stars come for this hotel?! It’s a parody on a 4-star hotel. The room was not cleaned properly but I was so tired that just went to bed. There was dust on a tray with mugs and partly in a bathroom, as well as mould in the bathroom. Also, the shower gel was 99.5% empty. It barely lasted to take a shower.
Amenities are very old — feels like 90-ties, with HOLES in the carpet in the room, as well as a corridor. The carpet in the room wasn’t cleaned properly as well.
The only 4-star thing there - the breakfast.
Considering the room price, IT IS SUPER OVERPRICED! NOT WORTH IT!!!
There’re way better hotels nearby at the same price but with way better and cleaner amenities and friendlier stuff.
I do not recommend this hotel — the worse experience in Warsaw.
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6/9
Guest User
Classic Queen Room
Stayed in Jul 2024
Couples
1 review
4.0/5
Very Good
Posted on Jul 5, 2024
A good stay at Mercure. The gym, jacuzzi and sauna areas were excellent and used everday. We really enjoyed our breakfasts which provided delicious options...a special mention to Mariola 😊who assisted on the days she was on duty at breakfast as I am on crutches...the other days at breakfast the staff basically left me alone. Our bed was comfortable and we had a lovely view over Jana Pawla II and the location was excellent.
The decor is very dull and the amenities in the room basic (eg.no vanity kit, hand lotion, dressing gowns or slippers) which would normal a hotel of this quality. I believe the hotel is in the process of refurbishment.
Staff at reception could do with using welcoming smiles as you enter, not just after you have spoken to them first.
On the whole a good stay.