Safestay Warsaw

Wouldn’t let me change my reservation by 1 day **despite the reservation being months away**. Sure the policy is non-refundable, but apparently that also means unreasonable. Stingy, inflexible hostel that will go to great lengths to not be accommodating, and rather inconvenience you. Would recommend anywhere else. The manager complained to me saying it was unfair to review their hostel before staying with them, but the experience of dealing with a property is what makes or breaks the overall experience at a hostel. Dealing with this hostel has been an absolute headache. I hope fellow travelers take this as a warning to how painful dealing with this property is, and just know that they don't really care to make your experience working with them a good one. As you can see by their, another manager has complained to me about leaving a poor review. They say their policy said non-refundable, and the policy of no modification was NOT clearly stated, although it was only deep in the fine print. Also they lied and said a free cancellation option was available, but the only options were non-refundable. I've attached an image showing that they do not offer non-refundable rates, and that their "no modification" policy is not clearly stated. And also, their tone may sound nice, but I've attached a screenshot of the booking conversation where they are much less professional (which was also Wiktoria). They keep asking me for respect, but what respectful property would lie and talk to their guests this way?

We had an exclusive twin room with en-suite. It was very basic and small as expected, but comfortable. Had to queue for 20 mins to check in at 4pm. Great location for the old town but note this is a very long walk from the train stations, we had to get an Uber. Breakfast not included, so we chose to go elsewhere.

Stayed here for a day after having spent two very nice days in a nearby hostel. The hostel is average, nice common area at the 4th floor, nice dorms but the building in itself is very interior and there's no external space. I would have given 4 stars, but they ask you to pay 10 zlt to leave your luggage after check-out even if for a few hours: it's not a lot but never happened to me before and I have been in quite a number of different hostels in different countries.