Hotels near British Heart Foundation, Warwick

Very poor condition for 3 stars , I was surprised and disappointed to find the accommodation was not as I would expect for a 3 star hotel . On check in I rang the bell at the door and waited , and waited , no one came to the door , eventually a staff member came from the annexe across the courtyard and let me into reception with her key , only to find a gentleman sat at the reception desk , why he couldn't answer the bell and let me in I don't know , kept me waiting several minutes , unnecessarily. The room was on ground floor , in the annexe type building across from reception , with the window facing out onto the pavement and roadway of a busy street , the net curtains being ripped offered no privacy, so that I had to keep the curtains drawn at all times to maintain privacy . The carpet in the bedroom could only be described as ” grubby” , the bathroom smelled musty / mouldy , with black discoloured grouting in the shower , which looked like it needed a really good clean . The shower head holder , height adjuster , was broken, so that it languished at the bottom of the rail and was not able to be held at a suitable height , forcing me to have to crouch down , or hold the shower head with my hand in order to get my head and shoulders under it . The hand soap dispenser by the basin was either empty or broken, so that every time I used the bathroom I had to reach into the shower for shower gel to wash my hands with . On checkout I was unable to raise my complaints as no one attended reception, despite my ringing the bell , so I had to leave my room key in the early checkout box and walk away without the opportunity to speak with the staff . Cleaning staff nearby , chatting away in a foreign language , completely ignored me standing at reception. Very disappointed with the accommodation and the staff , would NOT recommend staying here at all .

Didn't live~~not live

Because of the bank holiday, the hotel's supplies could not be delivered in time, so the room could not provide slippers. The room was ok, as expected, and the breakfast was a standard English breakfast. There are no restaurants around, it is recommended to book dinner at the hotel.

We stayed here as our car broke down on the way to our holiday. We were travelling with young children and a disabled person. The staff at this hotel couldn’t have been more helpful. The service was beyond outstanding. The children were upset and disappointed and they were fantastic with them. They really couldn’t do enough to help. Kasey was especially lovely. A credit to your company. The next time we are in the area we will absolutely stay here again! I should also note that the hotel was lovely and clean and we had plenty of space in our family room. The shower was great. Breakfast was a good selection and hot and delicious. The bar was open until 1am which was particularly useful for us given the circumstances! 🙈😂

The location of the hotel is very good at a golf course in the suburbs, very close to the highway but you have to drive. The only complaint is that the breakfast is really bad and everything else is pretty good

Typical motor way hotel. Place needs an overhaul.. Most rooms have something wrong with them.. i.e heaters don't work, window seals non existent. But clean, spacious rooms.. and good staff, who do try and help. (were they can)

Thanks for a lovely stay! For the price of the room it was worth every penny and more especially as I am a regular lodger. Will definitely look to come back.