Villa Nova Motel

Never stayed at hotel but id decided to walk to have a look in stores opening on street level walk over thought I would buy a red bull from there the old guy tony asked what I was doin I was in shock it was clearly a store with a neon sign saying open drinks I was shocked then ask 5 dollar for a small can of red bull and was very ignorant and had a bad attitude I politely put back the drink and informed him I would rather go else were not a nice man I’m 33 Iv never been approached Before in a store asking what I’m doin Iv clearly walked in strait to fridge and pick up a red bull and he was about 1 foot away when I turned around asking what I’m doin he should take down the drinks sign and the open sign on a tourist beach if he dosent want people walking in oh I forgot to add there was somebody else in store and he ask them was I with them this while experiece has left me puzzled as to what he’s problem was with a customer walking in store just avoid terrible experience and a bad role model for area every one else has been beautiful the people in this area are really great oviosly this guy is the bad apple

Made reservations at the Villa Nova Motel in Wasaga Beach for September 26, 2021 and requested the nicest room they had facing the beach. When I arrived, they put me in a room facing the breezeway and other rooms which smelled old & moldy, not to mention in dire need of updating. This was off season so they had plenty of rooms to pick from. To add insult to injury, I quickly learned that they also rent room to low-income people as apartments. One of the occupant's living across the breezeway from me would come out of his room every half-hour to smoke **** and coughed his lungs out all night. Did I also mentioned that I could not get the TV to work? Not impressed! (See photos of what they consider their "Best Rooms".) Definitely not worth the $148.35 I was charged and would not recommend this Motel/Low Income Apartment.

First off i wont to start off by saying you cant get a better location you are across the street from the beach..and tony the owner is amazing the sweets nicest man you will meet. I will for sure be coming back here thank you villa nova !!!

Do not prepay for a stay here! Due to an injury I had to cancel my reservation over a week in advance. I was told I would receive a refund after the check in date, and when I called them after the check in date they refused to issue the refund. They lied to me knowing that not only could they get my money, but also re-book the room for someone else. Had I known I could have given away the room to friends or family instead of wasting $450 here.

Hard to justify the price considering quality of room and level of service. I booked 3 nights. I show up to check in at 11pm and was told my room was mistakenly given away but I'd be put in an 'upgraded' room. The room they gave me looked gross and smelled like vomit and the AC was broken. They move me to my original room the next day but keep ignoring me when I ask about compensation for the first night. The next day, I see a commotion outside the puke room as the next guests make the discovery. It turns out, it was the condensation from the broken AC causing a rot that was creating the vomit smell that was stuck to my clothes and I was breathing in all night. Again, refused to compensate even a percentage of my first night (~200CAD) basically saying it was my fault I didn't tell them the night of since they would've moved me to another room. First, it's their fault that Tony mistakenly gave my original room to someone else. Second, it's their fault they didn't make sure there were no issues with a room before they gave it out to a customer. I mean you could smell it from outside the room with the door closed. They finally offered me a $20 discount if I book directly - which is less than the fee they would have saved if I didn't book through ***********. Sounded like a discount anybody could get so that was insulting. Tony kept going on about how he's been in business for 53 years... like, we can tell, your motel is gross and not well maintained. Being in business for 53 years is not a testament to the quality of your establishment.

First of all where is the pool? We were there 3 days. No pool on site. We paid to use it.Rooms are dirty. A/ C doesnt work properly. Not even plastic cups in your room. You have to beg for things from housekeeping staff whenever u see them occasionally. Had to clean our own room. I wont waste 420 here qgain. To qdd insult to injury on the day we left i asked Nina if we could leave our fully packed car for 2 hours while went ta have brunch. She told me it would be an additional day charge if we werent back by noon. We had already vacated the room. Not good