Motel 6 Waterloo, IA - Crossroads Mall - Cedar Falls

When we first arrived at the hotel our rooms door is broken, the room smelled of stale alcohol, dead bugs were on the floors. We then were told that despite the website saying there was free breakfast, a pool, and free wifi. They didn't have ANY of those things. The pool was completely drained of water. When we asked for extra pillows and soap. They said they were out of both. And around midnight while we were sleeping a man opened our door stating there must have been a mix up in the system and then left. We will NOT be staying again.

The room was ok and the bed was comfortable, what I expected for the price. The hotel is supposed to be smoke free, however my room reeked of cigarette smoke.

Not clean and left and room door was open when i got back things were missing out was unsafe and the staff tried to enter my room without knocking or permission to enter

You cannot bring your children. No breakfast. No housekeeping or clean towels every day. Very bad crowd. Its okay of grown ups but certainly not okay to bring children.

Pool was closed. Everything was in disrepair. Fire extinguisher was missing from box. Our friends' room didn't even have a latching door. My room was given away when my things were in it. Then instead of moving the other people they tried to give my room to, they took my things and put them in the office. Will never stay here again. What a nightmare.

No microwave pool hasnt been in service for a long long time over 7 months the fridge wouldnt stay shut and we only had bottles of water 6 of them so it wasnt over full they did have hot showers but the shower head could use replaced lime build up for sure

Website said they had a pool, but didn’t mention it hadn’t had any water in it for a long time.

I checked in my room at 245pm check was fine. When I came back to my room I went to turn tv on and no battery in remote. Called mgr on duty and he said no batteries no tv for the night. Very rude and inconsiderate. I went to cvs and bought batteries so I could watch tv. I have stayed here two other times and no problem. Will not come back

The room says non-smoking yet the beds smelled heavily of cigarette smoke and there were cigarette burns on the blanket. The door did not close very easily. I had to push pretty hard to get it to latch, and the deadbolt would not engage. The pool ( as always when I stay here) was closed for maintenance. The remote control would not change the channel on the TV, just controlled the volume and on/off feature. I went to the desk on the second day of my stay to see about getting it fixed. The person was new and didn't know how to help, but said he would consult a coworker who lived on the grounds. Neither person ever got back to me. The only plus is pets stay free. The beds are very hard and there was only soap offered for a shower. This was an emergency family trip for me so I did not pack shampoo so I was out of luck. I also put a bag of trash outside my door on the first day, and it was never collected, so I stuffed it into a garbage can outside the back door. The back door did not close all the way, so security is not that important to this establishment. No microwave or coffee maker in the room - there is a small microwave in the lobby.