Ibis Budget Canberra Reviews
Ibis Budget Canberra
Ibus Budget Motel, 15 Tay St, Watson, Australian Capital Territory, 2602, AustraliaView Hotel Details
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1 night
Ibis Budget Canberra Guest Reviews
3.7/5
118 review
Verified reviewsLocation3.8
Amenities3.5
Service3.6
Cleanliness3.8
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All reviews(118)
Positive reviews(16)
Reviews with photos/video(6)
Awesome stay(5)
Negative reviews(2)
Guest User
Queen Room
Stayed in Jan 2024
Couples
22 review
Posted on Mar 16, 2024
The hotel is quite economical. The breakfast is fine and inexpensive, and it is worth to pay extra for it. It is a few kilometers from city center but the area is nice.
Response from Property: Hi!Thank you so much for staying with us and for taking the time to provide us with such positive feedback! I am delighted to hear that you enjoyed your stay with us and very happy to hear that you enjoyed our breakfast offering!Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra!Kind regards,Matt ParkinsGeneral Manager
Guest User
Queen Room
Stayed in Jun 2024
Solo travelers
1 review
Amazing
Posted on Jun 23, 2024
The service from the front desk was ok but to have to pay to park my vehicle at the motel was an imposition. As it was compulsory, the true cost of staying at the motel should have been increased by the cost of the parking. This is deceptive pricing policy. It is almost as bad as charging more for toilet paper.
The room and the bed were comfortable. The air conditioner did not work but there was a heater (probably all that is needed in Canberra in June)
I did not partake of any food.
Response from Property: Good evening,Thank you so much for staying with us and for taking the time to provide us with such positive feedback! I am delighted to hear that you enjoyed your stay with us, though I do apologize that you were unhappy with the $5 parking fee. This is something that was implemented by the hotel owners at the start of the year and is advertised on our third party websites. On the plus side I am happy to hear that your room and bed were comfortable!Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra!Kind regards,Matt ParkinsGeneral Manager
Guest User
Queen Bed and Single Bunk Bed Room
Stayed in Jan 2024
Travel with friends
1 review
Posted on Jan 20, 2024
Was all okay - one of the beds in our room did not get made throughout the stay for some reason. Sheets were also not the cleanest on checkin. There was also some sort of power cut one afternoon which left us without power and Wi-Fi for about 5 hours, quite frustrating when we were job hunting. Staff were nice and location was fairly good however.
Response from Property: Good afternoon!Thank you so much for staying with us and for taking the time to provide us with valuable feedback! I am delighted to hear that for the most part you enjoyed your stay with us! I do sincerely apologize that you had some issues with the sheets not being 100% clean and also not made up during your stay - I will follow this up with the company that provides our linen as well as our housekeeping team. I am also sorry about the power outage - unfortunately this was an unplanned outage that affected a number of suburbs in the northern part of Canberra - I can definitely understand your frustration. On the plus side I'm glad to hear that you liked our staff and location!Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra! Kind regards,Matt ParkinsGeneral Manager
Guest User
Queen Room
Stayed in Jan 2024
Couples
6 review
Outstanding
Posted on Feb 16, 2024
Clean and beautiful room, can not complain much with this price, good for short stay.
Response from Property: Good afternoon!Thank you so much for staying with us and for taking the time to provide us with your fantastic feedback! I am delighted to hear that you enjoyed your stay with us, especially that your room was clean and that the price was suitable!Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra! Kind regards,Matt ParkinsGeneral Manager
Kimmy Laine
Queen Room
Stayed in Nov 2023
Travel with friends
4 review
Great
Posted on Jan 18, 2024
Good location. 5mins drive to restaurants. Plenty of parking space.
Response from Property: Hi Kimmy!Thank you so much for staying with us and for taking the time to provide us with your wonderful feedback! I am delighted to hear that you enjoyed your stay with us, especially that you liked our location and found somewhere great to eat!Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra! Kind regards,Matt ParkinsGeneral Manager
Haiwainan
1 King Bed And 1 Overhead Bunk Bed, Maximum 3 Persons
Stayed in Jul 2024
Family
8 review
Outstanding
Posted on Jul 15, 2024
Good for a quick stopover
Response from Property: Hi Haiwainan!Thank you so much for staying with us and for taking the time to provide us with your fantastic feedback! I am delighted to hear that you enjoyed your stay with us! Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra! Kind regards,Matt ParkinsGeneral Manager
Guest User
Queen Room
Stayed in Dec 2022
Solo travelers
4 review
Very Good
Posted on Jan 7, 2023
Stayed over just one night, room was small but had all the basic amenities. It was quite clean and parking was free onsite. Checking in and out was a breeze. Would recommend for fuss free travellers!
Response from Property: Good evening!Thank you so much for staying with us and for taking the time to provide us with such positive feedback! I am delighted to hear that you enjoyed your stay with us! Thank you for sharing your experience with us, and we hope to be able to welcome you back to the hotel on your next visit to Canberra!Kind regards,Matt ParkinsGeneral ManagerIbis Budget Canberra
Guest User
Twin and Single Bunk Bed Room
Stayed in Sep 2024
Travel with friends
12 review
Posted on Sep 14, 2024
Just OK!
Guest User
Twin and Single Bunk Bed Room
Stayed in Apr 2024
Family
1 review
Posted on Apr 15, 2024
Good enough
Response from Property: Good afternoon!Thank you so much for staying with us and for taking the time to provide us with such positive feedback! I am happy to hear that you enjoyed your stay with us! Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra! Kind regards,Matt ParkinsGeneral Manager
Guest User
Queen Bed and Single Bunk Bed Room
Stayed in Jul 2022
Family
1 review
Posted on Jul 9, 2022
The rooms are very very small unlike how they were displayed in the photos when I made the booking and not big enough for a family of 4. No tissues provided in the room, heating system in the room was very old and made a sound of a mini tractor when turned on. There was mould on the frame of the toilet/bathroom door. There was mould on the hooks in the toilet/bathroom provided to hang towel or clothes.
I dealt with 3 different reception staff over my stay for 2 nights and they were all very kind and helpful and hence 5 star only for the service however other than that there is nothing else good about this ibis budget
3Ashigehaotongzhi
Queen Bed and Single Bunk Bed Room
Stayed in Jul 2024
Travel with friends
68 review
Very Good
Posted on Jul 18, 2024
Service: Close the door after 10 o'clock
Environment: Very good
Hygiene: No problem
Facilities: No toothpaste, toothbrush, slippers, hair dryer, go to the front desk to ask for it
Original TextTranslated by Google
Response from Property: Hi!Thank you so much for staying with us and for taking the time to provide us with your wonderful feedback! I am delighted to hear that you enjoyed your stay with us, especially that your room was clean! Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra! Kind regards,Matt ParkinsGeneral Manager
Guanli Kenny Kwan
Queen Room
Stayed in Feb 2024
Business travelers
82 review
Posted on Feb 13, 2024
Not recommended to stay
This is a room reserved for my company's staff.
The room size is relatively small, just right for one person.
The service staff has a good attitude and can check in quickly.
But the environment and hygiene are really not good. There are many bugs, flying insects and crawlers in the room, making it impossible to sleep.
Original TextTranslated by Google
Response from Property: Hi Kenny,Thank you for taking the time to tell us about your experience at the Ibis Budget Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Matt ParkinsGeneral Manager
Guest User
Queen Room
Stayed in Nov 2023
Couples
8 review
Amazing
Posted on Nov 30, 2023
Although the room looks old, it is clean and tidy. The front desk is very nice. The room is larger than the ibid budget I stayed in in Sydney. Parking is also very convenient. The price is very suitable.
Original TextTranslated by Google
Response from Property: Good evening! Thank you so much for staying with us and for taking the time to provide us with your wonderful feedback! I am delighted to hear that you enjoyed your stay with us, especially that you had a good experience with our front desk and found the parking and price suitable! Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra! Kind regards,Matt ParkinsGeneral Manager
mr.Việt
Queen Bed and Single Bunk Bed Room
Stayed in Jun 2024
Travel with friends
3 review
Very Good
Posted on Jun 10, 2024
Friendly staff, very good support, location a bit far from the center
Original TextTranslated by Google
Response from Property: Hi Mr Viet!Thank you so much for staying with us and for taking the time to provide us with such positive feedback! I am delighted to hear that you enjoyed your stay with us, especially that you liked our friendly staff and that we were able to look after you!Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra!Kind regards,Matt ParkinsGeneral Manager
Guest User
Queen Room
Stayed in Jan 2023
Family
3 review
Great
Posted on Jan 5, 2023
It was a bit of a bus ride from the city, but the area around the hotel was quiet and nice for a walk.
The facility was clean and the cleaning was taken care of.
All the staff were very friendly and I was very satisfied during my stay.
Original TextTranslated by Google
Response from Property: Good evening,Thank you so much for staying with us and for taking the time to provide us with such positive feedback! I am delighted to hear that you enjoyed your stay with us! Thank you for sharing your experience with us, and we hope to be able to welcome you back to the hotel on your next visit to Canberra!Kind regards,Matt ParkinsGeneral ManagerIbis Budget Canberra