Guest User
December 28, 2021
Booked a stay at this hotel in October 2021. My motorcycle broke down the day of the stay and I was unable to make it there. I called the hotel and explained the situation. They assured me that my reservation would be cancelled since I booked a stay at another America's Best Value in the town I was broke down in. A week later, and no credit, I was still charged. Ended up paying for a hotel I didn't stay at due to circumstances beyond my control. I understand the policy, however, when called and explained, was told no worries since I booked another location. They got a night out of me for nothing even though I stayed at another hotel of the same. I will NEVER stay at one of these hotels in any area EVER again.