rachel
September 24, 2024
Our family room was completely unfit for purpose with black mold on every inch of the walls in the bathroom, metal peeling off the shower rail, thick dust on the lamps/ bed, faulty electrical sockets and pest control traps under the bed. If I thought another room would’ve been better than i would have exchanged but looking into other reviews , this hotel really needs renovating with better management.
We were lucky to get a refund after our stay and before we even mentioned which room we were staying in for our complaint, the manager had already said is it room 31. This makes it clear that they know the state of the rooms but still rent it out which is disgusting for families.
I would not ever book this hotel.