Roompot Weerterbergen

The houses are very dirty and outdated. This extends to the pool. Dead insects plastered over the ceilings, dirty hands on the walls. We actually had rubbish from the previous people on the floor. This is not a cheap holiday park, and the cleaning doesn’t reflect that. When you arrive at a holiday and need to start with cleaning other people’s rubbish, it’s needless to say that this is not how you expect it to start. A redeeming factor is the friendliness of the people at reception, and the worst mess was addressed relatively quickly. Obviously, the kids didn’t notice anything of this all, and had a good time.

The park was okay as a place to stay, but I have had too many nasty surprises for me to give this park a higher rating, especially when the price point is this high. I booked with a small group that was going to stay a week and leave on a Wednesday. We were planning to book a few months in advance. The website said that everything was available during that date. However, after the park received some of the first bookings, they silently changed their available dates and disallowed ending your booking on the planned date, because there is a national holiday the day afterwards that I guess they didn't want to deal with. So those people were now stuck with the extra days in their booking, but no one else in the group could book that day! They were allowed to shorten the booking to Monday, but they would not get any of their money back for doing so because of Roompot policies, so there was no point in doing that. Moving the booking to an earlier date cost money too. Essentially the park bait and switched us because of a minor holiday that doesn't even happen on the booked dates. Off to a good start! We got the keycards to enter the parking lot and to enter the house in the mail a week before. When we arrived at the park, some of the keycards didn't work, and we were forced to park our cars outside and walk to the reception instead. Turns out they had forgotten to activate the keycards, they gave us new ones and that was sorted pretty quick. That would have been no problem, but they made another mistake and the keycards expired a couple days early, which means people were suddenly trapped outside the house without their possessions and couldn't park their cars inside the park anymore. When we arrived at the home, the beds were not made. We specifically paid extra money for the advertised bed-making service. They refused, saying that the sheets were there and that they don't offer bed-making services in those packages, despite what the website said. We also had to go back again because they forgot to give us one of the pillows. Half the TV's in the park are broken. The backlight LED's are broken which makes the entire screen tinted purple. To clarify, we saw this at multiple houses and it was very obviously a hardware issue that was not solved by resetting the settings. The TV's were fine besides that, but the completely discolored picture was a shame. I think what surprised me the most about the homes, is that there are absolutely no fences or hedges between the houses at all. Even between the more "luxury" villas, you are basically staring your neighbors in the face. No privacy in the yards at all so you can see and hear everything, and the houses are maybe 4 meters apart tops. On top of that, even the 10-man "villa" we stayed in had absolutely no washing machine. You can only get your clothes washed at the reception by giving a bag with your dirty clothes to the reception between 9-10 AM and then getting it back later in the day at a similarly