Wenling International Hotel Reviews

Everything is almost good but workers can not English T.T

Very nice and clean

The hotel environment is very good. The lady at the front desk is very welcoming. The bed is very large and the hygiene is very clean. I like the breakfast, especially the freshly fried fried dough sticks. The big sofa is very comfortable

I booked a family room. The room is very large and unique! The babies are very happy with the ocean-themed decoration! The hotel's front desk service is also very good ٩(•̤̀ᵕ•̤́๑)ᵒᵏᵎᵎᵎᵎ. There is a group of butlers specially set up for you to provide personal service😊very considerate. Each of the children was given a gift bag of snacks, which made them so happy😁. During your stay, you will also be asked about your accommodation experience. It is indeed the best hotel in the city, but the guest rooms must have been newly renovated. There is a decoration smell when you first enter.

The hotel service has been upgraded with a VIP group, free breakfast, rich and special dishes, clean and hygienic rooms, beautiful and generous decoration, and a robot is used to deliver things every day. Children especially like it. The hotel swimming pool is clean and hygienic and the water temperature is moderate. It is very pleasant to swim for 3 days. It is the best hotel I have stayed in in recent years. Wenling International Hotel makes me linger here.

The hotel's service is very thoughtful and meticulous. Butler Xu is warm and friendly. The service is very good. The room facilities are very complete and comfortable. The bed is soft and comfortable. The bathroom is clean and tidy. The hotel's environment is also very pleasant, quiet and beautiful, making people feel relaxed and comfortable. .

The location is very easy to find. This hotel is the first thing I come to every time. The room hygiene is very good. The most important thing is that there is a parking lot in front of the hotel and it is free. The ladies at the front desk are very welcoming. The room is large, the hot water is sufficient, and the WiFi is fast. Soon, the air-conditioning equipment is very good. The transportation is convenient nearby. The bus station is downstairs. Everything is very convenient. I especially like this hotel. It feels like home.

I booked two rooms. One room didn’t have hot water for showering at night, and the other room had leaking water all over the floor. I almost fell over. I waited for more than an hour in the early morning and no one came to solve it. I started a group and started a group. There were a lot of staff inside, but none of them could handle it. An engineer went directly into the room of two girls without a waitress in the middle of the night, and asked us why we couldn't take a shower in water with more than 30 degrees Celsius. ? Some people just prefer colder water for washing We booked the hotel two weeks in advance. I can’t remember whether breakfast was included in the room. From the time we checked in until we went to have breakfast the next day, the hotel staff kept reminding us where to eat. The four of us had two rooms and we went there half an hour apart. After breakfast, the manager of the restaurant swiped our room card and told us to come in for dinner. When we came out, he told us that one room had breakfast and the other did not. It was so funny that our two rooms with the same specifications were booked together. How could it be possible? One does not contain breakfast? ? After checking, he said, "Sorry, you don't have breakfast in both rooms?" ? So since you have already eaten, there is no charge? ? It's really unprofessional. I don't understand how this five-star rating was awarded. Are the employment standards so low? The most speechless thing is, Mr. Yang, the front office manager, we asked for free of charge for the room without a shower last night. Let me ask you, we came to a five-star hotel and didn't even take a basic shower and didn't sleep all night. Why should I? Pay for room? ? Mr. Yang said in the morning that he would help us fight for it. In the afternoon, I don’t know who added my private WeChat message to the group and informed us that the hotel could not waive the room fee for us. After we returned to the hotel in the evening, Mr. Yang did not have any service attitude and directly Tell us that this is the solution provided by the group. If you don’t accept it, there is nothing we can do. We were all angry. It was the first time we saw a hotel front office manager solve the problem like this, so we said we would call 12345 to complain to the police. Yang The husband also said that you should fight it anyway. False accusations are subject to legal liability. Is this a society governed by the rule of law? ? Immediately afterwards, the marketing director took us to the tea room. He kept going around and around with us but refused to talk about the room fee reduction. One moment he said he would give us breakfast, and the next he said he would give us fruits and answered all the questions. The funniest thing during this period was that, When handling our customer complaints, I directly answered the call from Mr. So-and-so, and chatted with him very attentively for five or six minutes on the phone, leaving us dumbfounded... In the end, we complained many times to no avail, so we had no choice but to contact the platform to complain to the group. I don’t know where Mr. Yang got our private phone number. He actually used his own cell phone to call our private cell phone and said he wanted to treat us to dinner in private? ? Leak customer information? Too speechless, too confusing, five stars is not as good as one star, I advise you to quit!

The service attitude at the front desk of the hotel is extremely poor. They are rude to guests and refuse to cooperate with re-issuance of invoices after they are issued in error. Phone calls are often not answered, so it is recommended that the service attitude be overhauled.

優質的服務，舒適的環境，這家酒店讓我有種回家的感覺，尤其是小徐的熱心服務，以及給我升級的房間都很滿意，好評滿滿，酒店地下停車場分兩層，很大，早餐品種很多，非常滿意，下次還會入住的

和家人一起出遊，一直住五星級酒店，這次來到温嶺這個城市，這個酒店的物超所值，早餐有很多當地特色，國慶期間人多也儘可能服務到位。強烈推薦，大堂經理必須滿分!

1. 房間很大，還有衣帽間，乾淨衞生，隔音好 2. 兩張單人床的寬度有1.35米 帶小孩的家庭很方便 3. 前台小徐很專業，總是笑臉相迎，響應總是非常快，贊 4.酒店的公共區域很敞亮大氣，也很整潔，進大堂就有回家的感覺 5.酒店位置非常優越，周邊交通很便捷 ，去景區也有直達公交. 一入住就告知入住事項，總之非常推薦，下次來温嶺還會選擇温嶺國際酒店 [微笑]

我們六點入住的，前台小姑娘和當天的前台經理（還是值班經理），很熱心，因為房間還未打掃好，給我們升級到了行政樓層房間。 大堂裏的服務生也特別好，還要幫我們提行李去房間。一會兒又送了下午茶，咖啡到房間，一路疲憊皆一掃而空。 還加我進了一個羣，都是酒店工作人員，一有任何需求直接可以微信告知，基本屬於秒回，且服務周到。 第二天因為孩子是去漫展，酒店還特別照顧給予了延時退房到四點，不去漫展的老年人可以多休息一下，物超所值！

酒店的房間很大，屋內的設施也非常的好用，地理位置更是十分的優越。每個客人會建立一個溝通羣，溝通細緻入微，服務很贊，進門之後也是有前台服務人員熱情相迎。下次入住還會選擇這裏。