Fairfield Inn & Suites St. Louis West/Wentzville

Needed last-minute lodging when our family reunion trip was halted by a vehicle engine failure. This hotel is very well-run, & maintained very well. Guest rooms are very clean & well equipped. THANK YOU! Manager DiLishia is super, attentive to guests needs, and very professional. Lobby and dining area are very clean—remarkable with so many kids during a local weekend of softball & baseball tournament guests. Breakfast in this 4-story facility is great—Breakfast cook Rachel obviously loves her work & takes pride in offering a tasty variety of eggs, sausage, bacon, yoghurts, cereals, toast-ables, etc. Marriott brand is always my go-to, and this place exemplifies the “why.”

This hotel is reasonable and sufficient but feels in need of an update. There is plenty of parking and it is located in an area with plenty of chain restaurants/gas stations/stores. Easy to find the hotel. No safety concerns. Front desk staff were fine. We didn't stop for breakfast other than coffee but there appears to be all that you would expect from a US chain hotel breakfast. Rooms just feel worn out and old. No strange odors or stains but the carpet felt dirty and worn out. Bed felt like it has seen some better days. Sheets were clean and fresh. Towels were for the most part clean and fresh but there was one or two towels that had some yucky stains. The elevator sounds like it's on it's last legs and struggles to get up and down. All in all, this hotel is more than sufficient and a more than fine place to stay. Just not the most luxurious or lavish hotel.

I booked this room for my parents and I don't appreciate the room not being properly cleaned. There was a dirty wash cloth still hanging over the shower head and beer bottle caps on the floor. I have stayed at many Marriott hotels and have never experienced the room being dirty. I will never book a room at Fairfield again.

Family trip. Bed was a little more firm than i like. Room was clean. Staff was friendly. The trash cans in the room did not have trash bags. That was the only thing i really didn't like

The staff went above and beyond, and the property was so clean and welcoming

Great hotel, we enjoyed our stay. Fairfields are our favorite!

Visited this place with my wife and daughter and her fiancé and his parents to book a block of rooms for the upcoming wedding. An employee showed us around the first floor and then took us up to the 4th floor. On the way up she said to be very still as this elevator had recently gotten stuck between floors. On the 4th floor she showed us the different types of rooms then ushered us back into the same elevator. As the doors were closing she bolted out and said she was taking the other elevator down. Our elevator stopped after passing the 3rd floor. We called for help using the call buttoned and were told a technician would be dispatched with no idea when they would arrive, We called the main desk and were hung up on! We called 911 and got the fire department to dispatch. Then a voice came down the shaft asking how many people were in the car. We replied that there were 6. We were then informed that there was a sign on the 3rd floor clearly stating that no more than 4 people should use this elevator! At this point my daughter, who suffers from claustrophobia, lost it and screamed that there was nothing on the 4th floor or the ground floor stating this and an employee put us in this elevator and what are you doing to help us? No reply. Eventually the fire department showed up and opened the doors and helped us through the very small opening to the 3rd floor. On the ground floor we received no apologies. I highly recommend you find another hotel. One that takes the safety of its guests seriously.

Overall, the property was nice, clean and a good deal but the staff will probably keep me from coming back. I was coming to the area for a wedding and needed an early check in. I asked for 2 hours early so I would have a place to change prior to my 3 o'clock wedding. I called and was completely dumbfounded that I was abruptly told that wasn't an option. I explained my situation but was basically told I would not be able to get my room early. I had to change in a gas station bathroom. Needless to say I didn't feel I was asking for anything too out of the ordinary, but apparently I was. Wont go back nor will I book at a Fairfield Inn in the future.

Samantha was fantastic & efficient checking us in & being prompt on having our extra pillows/blankets in the room waiting for us. Samantha was welcoming, professional & went above & beyond. Room was clean & nicely done. Thank you