To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(2152)
Positive reviews(2077)
Reviews with photos/video(313)
Friendly front desk staff(294)
Classy environment(173)
Delicious breakfast(154)
Loved the night views(59)
Luxurious(25)
Great swimming pool(18)
Excellent room layout(14)
Located downtown(13)
Negative reviews(75)
OKSANA
Deluxe Room King
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 10, 2024
Great view, quiet, clean and comfortable room, nice breakfast.
Response from Property: Dear guest, thank you for choosing The Westin Wenzhou as your stay for this trip and sharing your stay and experience with us. Thank you for your suggestions and sincerely welcome you to visit there again.
CHILLING$
Deluxe Room Twin
Stayed in Jul 2024
Family
51 review
3.7/5
Posted on Jul 5, 2024
Hi everyone! I have stay in The Westin Wenzhou check in July 4th and July checkout 6th one night! So this morning request to delivery the 2 breakfast to my room! Which they say yes we will do! After I check out and ask my deposit refund they deducted 570yuan I call them and ask what is that for? They said room service charge for breakfast ???? This is not right they have to inform to customer that the room service will be charge 570rmb which they never inform! How they can do that ???? They charge whatever they want without inform to the customer!
Response from Property: Dear guest, thank you for choosing The Westin Wenzhou and sharing your stay with us. We sincerely apologize for the unsatisfactory experience during your stay. We will continuously make improvements to create a memorable experience for our guest. We are looking forward to providing you with a pleasant stay on your next journey. Wish you have a good time!
Anonymous User
Deluxe Room King
Stayed in Jun 2024
Other
21 review
5.0/5
Outstanding
Posted on Jun 30, 2024
Thank you to Mary at the front desk, she is warm and beautiful, thank you to her for helping me a lot, and thank you to Nick
The hotel is beautiful, Wenzhou is great, the Westin is good
Response from Property: Dear guest, thank you for choosing The Westin Wenzhou as your stay for this trip and sharing your stay and experience with us. Thank you for your suggestions and sincerely welcome you to visit there again.
Draghignazzo
Westin Renewal King
Stayed in Jul 2024
Business travelers
131 review
3.5/5
Posted on Jul 18, 2024
Very loud aircon at room. Facilities start to age. Breakfast is not best.
Response from Property: Dear guest, thank you for choosing The Westin Wenzhou and sharing your stay with us. We sincerely apologize for the unsatisfactory experience during your stay. We will continuously make improvements to create a memorable experience for our guest. We are looking forward to providing you with a pleasant stay on your next journey. Wish you have a good time!
Ms Hotelier
Westin Club Room King
Stayed in Jan 2024
Business travelers
17 review
5.0/5
Outstanding
Posted on Jan 21, 2024
Overall, it was value for money. Executive lounge could be improved in terms of food quality being served and the overall ambience and service. Westin Wenzhou offers the best bird eyes view over the city and has sunrise and sunset peeking through the mountains on a clear sunny day.
Response from Property: Dear guest, thank you for choosing The Westin Wenzhou as your stay for this trip and sharing your stay with us. Our hotel is located in the center of the city, located in the bustling hinterland, easy walking distance to Nantang Street, Yintai Mall, Wuma Street and other economic business district. Staying healthy on the road is our sincere blessing to you. Thank you for your support and affirmation, and sincerely welcome your visit again.
Guest User
Deluxe Room King
Stayed in Jun 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on Jun 15, 2023
Just amazing…everything from Check inn to check out…Especially in the reception Mr Edison Qiu and Mr Rayson Yu.,so kind personality…Highly appreciated,One of the best Westin hotel so far.👏👏👏…the Dinner was just superb,very attentive staff everywhere 👍🏻
Response from Property: Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us, from check-in to check-out. We are especially pleased to hear of the exceptional service provided by our receptionist. It is always so rewarding to know that our guests appreciate the efforts of our dedicated staff. We are thrilled that you found our dinner superb and our staff attentive. We hope to have the pleasure of hosting you again soon at the Westin hotel. Thank you again for choosing us as your accommodation destination.
Guest User
Deluxe Room King
Stayed in Jun 2023
Business travelers
5 review
4.2/5
Very Good
Posted on Jun 20, 2023
Overall a good hotel, but slight improvement in management will help it become great.
Long waiting time for checking in, the cleaning staff manages to come at the worst time, every time.
4 out of 5
Response from Property: Thank you very much for your feedback and suggestions regarding our hotel. We appreciate your positive review of our facilities and service.We apologize for the long wait at check-in and the timing of our cleaning staff’s visits. We are actively working to improve our management and reduce wait times for our valued guests. Additionally, we will take steps to coordinate the timing of our cleaning services with the schedules and preferences of our guests, in order to minimize any inconvenience caused.Your comments help us understand areas where we can improve our service, and we value your input. Thank you again for choosing our hotel, and we hope to have the opportunity to provide you with an even better experience in the future.
Anderson
Park View King
Stayed in Apr 2023
Couples
11 review
4.2/5
Very Good
Posted on Apr 3, 2023
The Westin Wenzhou is a good hotel and also good value. We were upgraded to an executive floor room but unfortunately smelt of smoke, otherwise very comfortable and good view. The buffet dinner and breakfast were excellent and I appreciated the personal attention maybe as the only laowai in residence!
Response from Property: Dear Tingfan, thank you for meeting us during your trip to Wenzhou. The hotel facilities are fully equipped, and the Westin signature Heavenly Bed is paired with lavender essential oil to create a unique and sweet dream for you, guaranteeing you a safe and comfortable living environment. We pay attention to every service detail and wholeheartedly provide guests with pleasure. stay experience. Your attention and sharing are the driving force for the hotel to keep moving forward. We look forward to experiencing the beauty of "Mountain, River and Ouyue" with us again.
Guest User
Deluxe Room King
Stayed in Apr 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on May 23, 2024
Nicole yu 和ann 很nice
Guest User
Deluxe Room King
Stayed in Jan 2023
Family
1 review
5.0/5
Outstanding
Posted on Jan 24, 2023
5 star hotel. Good room service. Gave us extra water bottles, coffee sachets and towels during the housekeeping.
Guest User
Deluxe Room King
Stayed in Jan 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jan 27, 2024
Really nice
Guest User
Deluxe Room King
Stayed in Mar 2024
Business travelers
22 review
5.0/5
Outstanding
Posted on Mar 14, 2024
Excellent
AdamBuffalo
Deluxe Room King
Stayed in May 2022
Couples
39 review
4.7/5
Amazing
Posted on Jun 9, 2022
Great hotel. However, the Ac does not work well so the room was too hot. Friendly staff and location make it a good place to stay.
Response from Property: Dear Tingfan, thank you for choosing The Westin Wenzhou as your stay for this trip and sharing your stay experience with us. The hotel is located in the center of the city, in the bustling hinterland, within easy walking distance to Nantang Street, Yintai Mall, Wuma Street and other economic business districts. Staying healthy on the road is our heartfelt blessing to you. Thank you for your support and affirmation to us, and sincerely welcome you to visit us again. Regarding the air-conditioning problem you reported, since we actively responded to the energy-saving call of the Municipal Energy Conservation Office, the indoor air-conditioning temperature setting in summer shall not be lower than 26°C. During your stay at the hotel, if you have any questions or needs, please feel free to call the switchboard and we will serve you 24 hours a day. We look forward to providing you with a home away from home experience when you visit again.
Omar
Deluxe Room King
Stayed in Jan 2022
Couples
5 review
3.5/5
Posted on Feb 9, 2022
The hotel location is excellent. The breakfast was very rich and international.
However, the room was noisy, probably due to the heating system.
Response from Property: Dear guest, thank you for choosing The Westin Wenzhou and sharing your stay with us. We apologize for that we could not provide you with a satisfied experience. We attaches great importance to your valuable comments and has passed them to the relevant departments to make better improvements. The Westin Wenzhou sincerely hope that you will be relaxed and energetic during your stay.We are looking forward to providing you with a pleasant stay on your next journey. Wish you have a good time!
James Allen
Deluxe Room Twin
Stayed in Nov 2021
Family
7 review
4.5/5
Great
Posted on Dec 5, 2021
Service was excellent and the breakfast buffet magnificent; the window view was wonderful as well. The gym was small, though, and the sauna left off when we were there. The pool was fine.