Hotels near EnterTRAINment Junction, West Chester Township

The place was nice and quiet and the rooms were clean and comfortable. the check in was quick and easy. Parking lot was nicely lit. Just to let some people know that require an elevator, this location does not have one. It did not bother me, but it might others. Only complaint I have is the breakfast. Other choice hotels have the full breakfast back, but not this one. This need to come back now, or they will lose a lot of business.

The manager as well as the employees were fabulous fun and friendly. Breakfast was great and Bonnie was right there if you needed anything. The front desk staff was just so helpful and friendly. Actually we travel quite often and this was the best that we have stayed at as far as the staff. The rooms were very clean they clean and we would definitely stay here again.

I have been with IHG group for several years and I have always enjoyed staying in one of your hotels. I never experienced any small issue with your brand so IHG group had always been one of my top choice whenever I planned to travel. However, I just had one of the worst experiences with one of my recent bookings, which changed my impression about IHG group and I would like to share this with you. I made my booking on September 9, 2021 at Holiday Inn Express Cincinnati North – Liberty Way for one night from 9/18/2021 to 9/19/2021. I was with my 2 kids (2 and 4 years old) and arrived at the hotel around 8:30pm after a very long drive and a full day of outdoor activities. Due to the busy schedule, the kids had not yet eaten dinner at that time. We grabbed dinner to-go and was planning on eating at the hotel after check-in. When I tried to check in, they could not find my name on the list and I was told my reservation was cancelled. The receptionist asked me if I received a call from her manager but I did not receive any call, email, nor voicemail. As far as I could tell, there was absolutely no attempts to notify me of the cancellation. I was so frustrated when I was informed the cancellation. In my previous experiences, I always received the call and they would at least transfer me to another hotel. I would not be so frustrated if I at least received an email notification so I could plan ahead. With two young kids, it is extremely important for us to be able to rely on the plans we have set. We had been counting on our room being available (otherwise what is the point of a reservation) and it was both extremely disappointing and beyond inconvenient to find out the hard way that perhaps the IHG brand was not one that we could rely on. In the end, the receptionist simply said there was nothing they could do to help me. When asked to speak with a manager, I was told there was no manager available. They made no attempts to locate a manager, no effort in trying to transfer my reservation nor did they bother to make any calls to other hotels to check availability on my behalf. I was more or less told to leave and that there was nothing they could do to help me. I had to scramble to find another hotel much further away while hungry kids were crying in the back seat and I had to pay significantly more ($200+) for a last minute room elsewhere. I am shocked that my reservation was cancelled without any notification at all, there was no manager at the hotel available to speak with me and there were no attempts made by anyone at the hotel to try and fix or ease the situation in any way.

The staff was very friendly. We brought our 9-month-old grandson and the lady at the desk played with him and made us feel welcome. The room was clean and the pool was clean. No issues with the bedding or dishes in the room. I am usually really critical about hotels because my degree is in hotel management, but there is nothing to complain about here.

I felt like they thought they were paying me to stay there. Check in started a little weird, I was told I could not bring my own alcohol into the hotel (didn't have any on me, so its not like they SAW it) you could only buy theirs from the ”market” - the little food area next to the front desk. I said oh for the lobby area (that seemed reasonable) and they said no not at all into the hotel anywhere, including your room. ”This is hotel policy.” This should be mentioned up front because a very expensive bottle of wine cannot stay inside a hot car for 3 days! Plus how bizarre. Room was beautiful and clean. Friday breakfast was ok. Eggs were wet, bananas were rotting, apples were sour, sausage was slightly below average. Did have lots of selection and luckily we brought our own fruit and was not told we couldn't have our own fruit so that was fine for us. Our team had games at 8am Sat and Sun so would miss the breakfast, a parent asked if the cold food could be put out early so the team didn't have to skip out. This is typical for hotels to do this for us and is truly appreciated. If fact never been denied over years of travel soccer with both kids. The next morning no food was out. The front desk said they girls can have cereal. The milk was locked up though. Finally got the milk unlocked and cereal was had. One teammate asked kindly if a bagel could be gotten and was told no. When I asked if we would have all the cold the next day I was told the manager decided NO because there wouldn't be enough for everyone. The hotel was full, there should be enough breakfast items purchased for all, we shouldn't have to go without because of poor planning and poor purchasing. Another request I made was to have coffee available at 6:40 and was told no. They also put up the coffee right at 9 when breakfast is over. So no early coffee and no afternoon coffee. I asked if coffee could be available more times and was told that is why we provide room coffee. Which I countered room coffee was disgusting. The front desk them claimed that no hotels ever put out coffee outside of breakfast hours and this was an unreasonable request. Having stayed at many hotels I would disagree. Next morning, milk was locked up again. Finally got it unlocked and they immediately locked it. A dad said we have a few more girls coming down for cereal before the game can you leave it unlocked and he was told no. They acted like letting the girls have access to the cereal that we are paying for was a huge favor and they were extremely put out about it. I went to put our luggage in the car at 5am and got locked out. I realize this is for security but the part where you scan your badge to get back in was not working. I finally reached the front desk on the phone and got back in. Then she said it had been broken from the night before and they are just manually locking it and unlocking it. I think maybe a better solution is a work maintenance order and meanwhile answeri

The room was very clean as well as the public areas that we hung out at. I was really impressed with the breakfast. So many choices. Cereal, yogurts, chessey eggs, bacon, pancakes, bagels and more. The staff were really nice too. I'll definitely stay there my next visit to Cincy which will probably be next month.

Ok, there is nothing around, breakfast is simple, but the price is right, temporary turnaround. The gym is small, the room is not too big, Ctrip's service is very good.