Hotel Neo Puri Indah - Jakarta Reviews

Response from Property: Dear Mr. Luca, Greetings From Neo Puri Indah Hotel Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.I apologize on behalf of everyone at Neo Puri Indah Hotel We’re normally known for our exceptional attention to detail, and we regret that we missed the mark, please know that your situation was an exception. As you can see from other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.I would appreciate another chance to earn your business. Please do email me or ask for me next time you’re back, I would be happy to assist you personally.Best Regards,Dafiesa AlyaAssistant Front Office Manager

Response from Property: Dear Mr/Mrs, Greetings From Neo Puri Indah Hotel Thank you for leaving such a great review, the team here at Neo Puri Indah is thrilled to hear such good feedback.We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.We look forward to seeing you again in the near future.Yours Sincerely,Dafiesa AlyaAssistant Front Office Manager

Response from Property: Dear Mrs.Chin,Greetings From Neo Puri Indah Hotel Thank you for your detailed feedback. It is unfortunate to learn that we could not live up to your expectations in certain aspects.Our team is continuously enhancing the service and facilities for comfort and to meet our Guest's satisfaction. Please rest assured that we will take the necessary actions to prevent any such future occurrence. We would like to get in touch with you directly to learn more about where and how we fell short in details. Would you kindly contact us directly.Thank you again for sharing your thoughts and we look forward to welcoming you to our hotel.Best Regards,Panji Dwiswara | Hotel Manager

Response from Property: Dear Mr. Kevin, Greetings From Neo Puri Indah Hotel Thank you so much for having stayed with Neo Puri Indah Hotel and taking the time to write your feedback.It is great to hear that you love our food and location.Looking forward for the next stay.Best Regard,Dafiesa AlyaAssistant Front Office Manager

Response from Property: Dear Mr TEONGJOO, Warm greetings from Hotel NEO Puri Indah Jakarta Thank you for staying and taking the time to provide a review and input for our hotel. We hope to always be able to provide services that meet your and your family's expectations. On behalf of the management, allow us to apologize for the inconvenience you've experienced while staying here. We have checked AC that is not functioning optimally, will definitely make you very uncomfortable, we apologize very much, Mr TEONGJOO, our team has made special repairs to the lobby area AC and checked it every day by our team of technicians so that it is functioning properly and not happened again at a later,We will make sure to always improve the quality of our services from time to time. So, on future visits, you get an even better stay experience. If you still have questions or feedback about us, please contact us again. Once again, thank you for your attention and input. We will always look forward to your return to stay at NEO Puri Indah jakarta and provide the best service from us. Regards, Panji Dwiswara. Hotel Manager.

Response from Property: Dear Mr.尼欧房, Warm greetings from Hotel NEO Puri Indah Jakarta Thank you for staying and taking the time to provide a review and input for our hotel. We hope to always be able to provide services that meet your and your family's expectations. On behalf of the management, allow us to apologize for the inconvenience you've experienced while staying here about noise and We have checked AC that is not functioning optimally, will definitely make you very uncomfortable, we apologize very much, Mr 尼欧房, our team has made special repairs to the lobby area AC and checked it every day by our team of technicians so that it is functioning properly and not happened again at a later,We will make sure to always improve the quality of our services from time to time. So, on future visits, you get an even better stay experience. If you still have questions or feedback about us, please contact us again. Once again, thank you for your attention and input. We will always look forward to your return to stay at NEO Puri Indah jakarta and provide the best service from us. Regards, Panji Dwiswara. Hotel Manager.

Response from Property: Dear Dongyoon Thank You for your feedback, we glad to know with your experience during your stay. See you again! Kind Regards. Panji Dwiswara. Hotel Manager.

Response from Property: Dear Guest, Thank you for taking the time to write a review. We apologize for the staff attitude that is considered rude and we have given the frontliners staff a refreshment training about service excellence. We believe that none of our staff were intending to upset you and I hope the situation will get better on your next stay. Your feedback is very valuable for our improvement and we look forward to welcoming you again. Regards, Melania Saraswati Hotel Manager