Wingate by Wyndham West Monroe

Was not impressed by the breakfast … had to repeatedly ask for pillows and blankets and towels. Wasn’t impressed!

My husband and I had a good stay. The room was clean the beds where okay.. It was just for one night.

I stayed at the Wingate by Wyndham in West Monroe LA March 27-29, 2026; I was in town to volunteer at a community event held in nearby Calhoun LA. It was one of the worst hotel experiences I’ve ever had. • When I left my room at approximately 6:30 a.m. on March 28, I left a do not disturb placard on my door. When I returned that evening, my room had obviously been entered: the do not disturb placard was in the middle of the floor, the bathroom light was turned on, and a stack of linens was on the desk. MOST DISTURBING WAS THAT MY ROOM DOOR WAS STANDING OPEN TO THE HALLWAY. • I had no hot water for the entirety of my stay. Even after a prolonged period of time for it to warm up, the water never reached warmer than room temperature. • On March 29, I found a large number of ants in my bathroom. They were all over the counter and in the sink, and had gotten into the linens and my personal belongings. • The room telephone was inoperable: there was no cord connecting the handset to the base. • The lack of a toilet paper holder forced the toilet paper to be placed on unsanitary surfaces. • The room air conditioner did not hold temperature to within a range of the set temperature. • The ice machines for floors 2 and 3 were missing. • The ice machine on floor 1 was held together with blue masking tape that was loose and falling off. • The lights over the entry and refrigerator area in my room did not work. • The light switch at the door to my room did not work. • The light switch next to the bed did not work. • The artwork that was to be hanging to the left of the TV was missing; the hangers were still in the wall. • I had to request a do not disturb placard from the front desk. • I had to request a hair dryer from the front desk. • The safe in my room was inoperable. The locking shafts were extended with the safe door open; there was no way to retract the locking shafts or close the safe door. • The iron was falling out of the wall in the closet. • Housekeeping was, in general, abysmal. The insides of the drawers were filthy with spills and roach or small rodent droppings; the arms and seat cushion of the occasional chair in my room were badly stained and dirty to the touch; cabinetry, mirrors, and countertops were dirty; and the carpet was stained. • The breakfast area was extremely dark, including the food surfaces. I have reported this egregious situation in person, via e-mail, and via online customer service form to hotel management and to Wyndham corporate offices multiple times, starting the day my room was left unlocked and standing open to the hallway. I have made multiple efforts to resolve this privately and professionally without resorting to public comment. Sadly, neither hotel management nor Wyndham Hotels has made any effort toward resolution over the 18 days since my stay. The front desk employee when I checked in was extremely pleasant, as was the Assistant GM with whom I checked out. Every other aspect of the stay was horr

West Monroe Louisiana Windgate by Wyndham Is Very Clean, Close to Restaurants, Shopping Centers, Walmart and Tinsel Town Movie Theater. Convenient to Everything.

The check in process was strained because an outside party was used to book. It took a while for the reservation to be found and we were later asked if we were supposed to be in the room by other staff , as it showed to be vacant on their system. The room was not cleaned well. It had a weird musty smell coming from the air conditioner. The bathroom still showed signs of being used, no toilet paper, no tissues and there was a weird smell coming from the toilet. Checkout was also strained as our "deposit" hold showed to also have a room charge.

My room smells like a wet moldy dog. They didn’t have enough rooms for us as they promised!

My reservation was given away would appreciate my money back … went to check in and was told we couldn’t stay because our room had been given away …

The place is a bit worn down but you get ehat you pay for. The things that really matter to me where nice like comphy bed and pillows. The shower head and pressure were nove too. There were a few light bulbs blown out and the sink didn't drain properly but i would stay again while on a budget. Staff was friendly

Room 306 the phone didn’t work, tv was difficult to use with no instructions, and there was no hairdryer in the room.