West Palm Beach Marriott

Love the location, the place is clean and customer service super star employees ❤️

Absolutely horrifying and upsetting experience at this hotel. I had booked this hotel for 6 nights to stay for my father's funeral. I had some travel issues and ended up arriving a day later than expected---unbeknownst to me, the hotel had CANCELLED my stay leaving me with nowhere to stay for the entire week. They never called, emailed or anything to check whether i was coming--they cancelled the ENTIRE trip with no contact. It was extremely stressful and traumatic to have travelled all the way there and be in a foreign city, about to bury my father, and to have this happen. The staff were unprofessional, rude, unintelligent, and made no attempt to make it up to me. In fact, the manager lied at first saying that there were still two rooms available for us--then had us wait and told us that actually there were no rooms, leaving us to look for another hotel that same day. DO NOT patronize this establishment--very unprofessional, hostile, and liars that don't know what they're doing.

I’m so disappointed with the hotel service. A renowned and credible hotel chain. I believed it to be an honest and ethical place. I stayed there from June 15th-18th. The day before I left, I left my white engagement dress on the bed, when I came back at night the dress was gone with the sheets and towels, the next day before a I leave talked with front desk, they told me that they send to another company to wash all their stuff. They assured me they would find my dress and send it to me. So many days that I called and they kept saying that they will find out. The result? NEVER got my dress back and no one NERVER called me to give me any explanation. I even sent a picture that I had from the day before with the dress on the bed. Never will gonna stay on this hotel anymore and giving a hands up for you that is planing to stay there, it’s not safe and you can’t trust on them.

I’m not the type to typically leave a review. I have been here 3 nights and I have 4 more. I am currently sitting in my room because I have a conference break. There is constant banging in the room above me, I am told they are doing renovations. I decided to take it down to the pool and try to relax for just a little while unfortunately maintenance was down there and it’s right next to the highway so after an hour, I’ve decided to come back to the room to change and go find something to do off the hotel property due to there is still banging and drills overhead. When I checked in, I was told that I was not on the concierge level because I was in a suite the very kind lady at the front desk Katina was upfront with me and let me know that my room had not been updated so it was a little out of date. I greatly appreciated her, giving me that heads up. And yes, it is out of date but nonetheless since I was here for six nights, I wanted a larger room. The bed is uncomfortable. I’m not sure how many years the mattress has been in this room, too many would be my guess. Their concierge lounge is not open on the weekends only on weekdays. For two days, I left a note beside the coffee maker that said please may I have some extra coffee and cream. They left my note there and never left extra coffee or cream. Today the cleaning person I had decided to throw away receipts. I had on the coffee table in my living room that I needed for my expense report. I walked downstairs instead of calling and the very kind gentleman at the front desk called. Someone told me to go back to my room that they would be coming. I sat here for 20 minutes, listening to the banging, finally called back downstairs to ask how much longer I should wait before I could head to the pool he said well she just called. She’s on the 10th floor. She’s headed down to you. Waited 20 more minutes and said the heck with it and went down to the pool. It has not been the best experience however I was greeted by one of the most kindest employees I have experienced at a Marriott resort, Katina and each day she has been here it instantly brings me joy because of her kindness and and big smile. With being in a suite, I have a living room and a bedroom. There is a fridge in both areas. The one in the living room was frozen over so I unplugged it and put a towel on it so it could defrost. The one in the bedroom was not working and smelled terrible the following day when I found the HID device. It looks as though it was unplugged in order to put that device in. The food here at the hotel at least in the restaurant is quick and very good servers are not very attentive, but it doesn’t take long for your food to come out and I’ve eaten there a few times and I’ve had wonderful food both times. The Lakeview property I thought I was getting was not quite what I had expected. I will post a picture. No one I have spoken to has been able to get the Netflix to work on their tvs and I found 2 units in plug ins that

This is a tired, played out Marriott badly in need of renovation. The toilet leaked all over the floor, the pool area was next to a major highway (noisy) and the exterior was being noisily repainted while we were there. Front desk staff was quite wonderful but even the vouchers couldn’t offset the closure of the Concierge lounge and the constant noise. Looks like a place for flight crews and down-market kid groups. I was told they were scheduled for remodeling soon - one floor at a time so be ready for low expectations.