3-Star Hotels in West Palm Beach

We had a lovely stay in WPB to celebrate the New Year. The hotel is clean, and a super location. Our suite was beautiful, with views of the lake and downtown, including fireworks! I don’t usually comment about the staff by name, but Kim was exceptional. She has been serving in the dining room for 18+ years and her positive attitude is contagious! She is perfect for the first person you encounter in the morning. Many of the tram have been at this location for years and that proves it’s a nice place!

The hotel is nice and convenient, and staying here on business is a good choice. The hotel room is also relatively large, clean and tidy, the service is also very good, still very satisfied, it is worth recommending.

The hotel can use some maintenance upgrades. Has the benefit of an airport shuttle which was nice. But I did notice a few things that can use attention. The staff is always nice here; After all, with 80 degree weather in early January, there's not much to complain about in the dead of winter. The gardens are not much to admire. restaurants and entertainment in the city. In fact, one can safely walk to this place or take the shuttle from the hotel.

I’m a Diamond member that travels frequently at Hilton brands with our service dog and a 1 pound emotional support bird. I made the fatal error of checking in at the front desk rather than using the digital key check in . I wanted the front desk to know I had a service dog and emotional support bird with full documentation showing their pics and credentials. The snarky and RUDE front desk team got into with me because they were determined to charge me a $75 fee for the 1 pound bird and nothing for the 14 pound dog….this despite I had the proper credentials . Not to mention I’ve been a Diamond member for two decades and spend a lot of money with Hilton brands. I called the Diamond Desk and they made things right. I’ve never been pushed so far as to actually curse out of frustration and dispicable customer service. I did in this case, which I regret. I will NEVER stay at this property again. Disgusted after showing loyalty, paperwork and then being so disrespected at a so-so property at best. If you plan on booking a Hilton Garden Inn in the area, book the property in Palm Beach Gardens. They respect their loyal customers, are animal friendly and have never charged me a fee. So much for my honesty when I checked in to this place. Goodbye and good riddence!

This hotel is not big, there is only a small lake at the door, and the room facilities are very old. It is very convenient to have a shopping mall similar to an outlet nearby. There are restaurants and supermarkets in the shopping mall. But the overall feeling is not that safe. At 12 o'clock in the evening, the smelly man in the next room beats his wife, and the wife screams all kinds of screams, and no one cares when he hears all kinds of banging sounds. It feels like the woman is about to be beaten to death. Our language is not good. He dared not open the door and waited with the sofa against the door. Fortunately, someone knocked on the door for about half an hour and took the woman away. From time to time, he heard the verbal abuse from the man. This was the most terrible experience of this trip. I didn't see the hotel with security, and the hotel parking lot was open. The room can be used for cooking, there is a washing machine in the room, and the sofa does not seem to be opened as a bed.

The stay was great. You can't hear the planes, it was very clean and the bed is very comfortable. Don't expect much for breakfast, they didn't have fruit, orange juice, pancakes or eggs. I had a bagel and my boyfriend had a waffle, but those were good. I would go back there!

This is a plain hotel with no amenities that happens to be in downtown West Palm Beach. The price they charge is in no way justifiable other than location. The rooms are an architectural nightmare. The foot end of the king bed is within one foot of the wall so one person has to squeeze by to get in the bed. The closet access is 1/2 blocked by the vanity. The toilet/shower door is so huge and swings inward so that you can barely close it while in the room. The vanity and toilet/shower are basically in the bedroom. There is no way one person can use the vanity or toilet/shower without waking up other person in the room. On the positive side, there were several maintenance issues in our room and they were repaired the same day they were reported.

I was very disappointed in this stay. The rooms are not clean. Very poor housekeeping here. The first room we were given had underwear on the floor and white power substance on the carpet! We immediately went downstairs and asked for a new room. Based on the under on the floor and white powder on the carpet, it was clear the room couldn't have been vacuumed or mopped. The new room was still dingy looking. This is very much an outdated hotel. The iron didn't work, nor did the fridge. We had a two room suite with one thermostat. The living room area was blowing cold air while the bedroom was blowing heat. No way to fix this...the hotel customer service brought us a new iron but nothing was done about the fridge or air during our stay. When my husband asked to speak to a manager, they said the customer service manager had to address these issues but wasn't there. We never received a call back or any follow-up. My husband called back two days after we got back home and ended up speaking to someone in accounting who was able to offer a credit, which we appreciated, but shame on the hotel staff there for not fixing the problem and giving us the run around. This hotel isn't worth the nightly rate, unclean and broken.

The hotel is very new, super wide and comfortable room. Well equipped with fridge, microwave and coffee maker. Super nice and clean bathroom. All very cozy, comfortable. We stay for three nights. The hotel is well located, easy access, close to the West Palm Beach airport and about 10 minutes' drive from the beach. Super recommended!

My husband and I have stayed at this hotel for long-term stays for the past few years This trip we were there 22 days It is a wonderful hotel in the best location walkable to everywhere including Clematis St.,movie theater and Publix supermarket The new Rosemary Square formally city place has many restaurants and a15 minute ride from the airport Now for the hotel. It is clean quiet and they have taken all the safety precautions due to the virus. We felt very safe there! Breakfast was always good and the pool area is very nice on most days I had the pool all to myself The staff at the front desk Charlie, Eduardo, Yvon, Jessica, and Ariel were always friendly and called you by name. A special thank you to Samantha and Jay for accommodating us with the room we requested and their friendliness To the managers,Emily Karen Elizabeth and Ken you should be very proud of your staff from the gentlemen at the valet , the ladies in the breakfast area who always had a-smile, to the housekeeping staff who keep the hotel immaculate! Thank you Residence Inn for another wonderful stay