Candlewood Suites Reading

Sadly, I cannot recommend the candlewood suites and I’m sorry to say they are a member of IHG, which I have never had issues with before. Pennsylvania is known for its historic buildings and we were there to ride bikes on the local trails and saw many of them, unfortunately the mattress in our room (room 113) was also a historic relic that had been badly damaged as if someone had jumped on it and left a hole, Knowing that I am pretty good at sleeping on just about anything since I have camped before I didn’t think too much about it until the next day when I was out biking, and my lower back was aching. We returned to the hotel at dinner time and I looked closer at the mattress. You could see that there was a visible bulge out the side and a large pothole on the left side. I went out to inform the hotel front desk, but they claimed they were 100% full and could not switch me to another room. The second night was worse because my back was already hurting, and I could not fall asleep. I have stayed at least a dozen times this year at HG properties, all around the country and in other countries and I’ve been an IHG member for 24 years and never run into this where a historic (aka destroyed) mattress was left for customers to sleep on. If Goodwill sold mattresses, I suppose this is what you would end up with. The pictures attached don't do it it justice since no one is sitting on it to see what a dent it makes-it is a real crater. I also noticed the soap dispenser in the shower wasn’t working (see photo of glue repair) -no big deal. I brought my own bar of soap and used it. When I looked at it closely, I see someone had glued the plastic bottle and so it couldn’t pump the soap because of that crack which the glue was apparently not working to hold together. Preserving history makes sense when you have a 200-year-old building but when you are running a hotel chain, you might want to buy new mattresses and new plastic bottles because you know they are going to wear out, there’s no way that somebody slept on this mattress before and did not complain so all I can conclude is that the hotel figures as long as they are bringing people in for a one night stay that they can get away with this as the people are gone the next day wondering why they have a sore back, but not returning. The right thing to do would be to replace a mattress that was that badly damaged. The second right thing to do would be to move the customer out of the room until it is fixed. Candlewood chose to do neither so unless you like sleeping on a piece of history or you are bringing your own air mattress You should choose another hotel. PS I am not a very large person. I am 6 feet 190 pounds so it’s not like I am a huge guy crushing this mattress. PSS I called the hotel and the manger was willing to credit me with one night and swore they were 100% full but if I had asked them on Sat. morning for a new bed, they tell me one could have been provided since they kept them i

One star is too high. Place wreaked of ****. Hallway was like walking through a cloud and the room was not any better. There were people yelling in the hallway and stared us down till we got to our room. Windows were left open probably to air it out. We asked to have our room moved since we didnt want to smell **** all night, us or our kids. They moved us to the bottom floor, which smelled a little better, but was right above the entrance to the below ground parking, so every headlight would beam right into the room. Throughout the time, a police officer sat in the parking lot monitoring the area. We decided to leave and not stay. The front desk was unapologetic about everything and told us that the managers do not work on the weekends and call Monday and the manager would take care of the refund. We called Monday and the manager refused to give a refund because they moved us to another terrible room. She was extremely rude and also unapologetic. She said they weren't responsible for any of the complaints we had. I wouldn't recommend this place to anyone. There are plenty of other hotels in the area that are much better. This place wasnt even much cheaper either but it is a complete waste of money. I honestly have no idea how they have good reviews....

This is the 5th year that we have stayed here (we always stay 1 week to 10 days). Employees are generally nice and helpful. However typically we have not had a great response to the problems we have encountered UNTIL this year - wow - we had a few maintenance issues & they were taken care of immediately and professionally and with integrity. We found out that they have a new maintenance man, Manuel. Every hotel should have a Manuel - he was amazing & very conscientious - I was able to speak to him directly & he assured me that everything would be taken care of by the time we came back that evening. I could trust him & that is so important to me. It made all the difference & was so reassuring. I could go on with my day & not worry about it. I wish that every IHG was like that. This was by far the BEST experience I have had in regards to having a maintenance problem resolved.

This is the second time we have stayed here. The rooms are wonderful, the staff always great. This trip they had computer issues and our room keys were deactivated and they kept knocking on the door to see if we were actually there. If not for that they’d have the 5th star

Laundry room was filthy looks like someone took a crap on the floor. the front receptionist was very loud with two guests who were playing loud music and dancing in the lobby. Room smelled like smoke we told the front desk and they said no rooms were available but the parking lot at 11:00 pm had only 8 cars in it.

An older property in need of major redo! Furniture very dated. The staff very friendly. Convenient location. Free laundry!! I guess I would stay here again as long as the price (or points) were a bargain. Disappointed that all the Reading outlets are gone!!

To begin, I always prefer Candlewood Suites because of the full kitchen. Because of health reasons, I carry and make my own food. But, this trip was special, because, after driving all day, I became lost in Reading. It was dark. I felt afraid I'd never find it. I knew I was going around in circles, probably because I was so tired. Fortunately, I thought to call the front desk agent. Right away, she realized that I was really tired and frustrated. Kindly and systematically, she talked me through step-by-step how to get here right to the parking lot. I really appreciate Celeste, the Front Desk Agent. Now, I prefer Candlewood Suites not only for the full kitchens, but also, for the fantastic service.