Crystal Inn Hotel & Suites - West Valley City Guest Reviews
4.3/5
Very Good
107 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.3
Service4.3
Cleanliness4.3
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All reviews(107)
Positive reviews(5)
Negative reviews(2)
Guest User
Standard King Room Non smoking
Stayed in May 2024
Couples
1 review
2.0/5
Posted on May 5, 2024
I will never stay at Crystal Inn again. Booked a King room, and even confirmed with the hotel by phone early in the day. Arrived to be told my king room was given away and we got a 2 queen. Room was in noisy location on first floor. Dusty. Breakfast next day was supposed to be until 9, plates and food were being packed up at 8:40. Next day breakfast was interrupted at 8 by vacumming and cleaning up, no one could have conversations. Used the laundry, dryer didn't dry! Avoid at all costs ! I was told by the receptionist a room booked with Trip.com just guarantees you a room, not the room type you chose ! ALWAYS book directly with hotel chain sites!
Anne
Standard King Room Non smoking
Stayed in Jul 2023
Couples
49 review
5.0/5
Outstanding
Posted on Jul 14, 2023
The room was very clean and comfortable. The staff were friendly. I like the hotel very much. Looking forward to next stay.
Guest User
Double Queen Room Non smoking
Stayed in Jul 2023
Couples
1 review
5.0/5
Outstanding
Posted on Jul 8, 2023
The room is so big. I like the hotel very much.
Guest User
Standard King Room
Stayed in Oct 2022
Couples
1 review
5.0/5
Outstanding
Posted on Oct 10, 2022
Great customer service great room great breakfast also I will be returning.