Hotels near Kids Foot Locker, Westmere

From when I check in, I already knew my stay was gonna be lovely, great customer service, all needs was meant, my kids enjoy the basketball court , the suite was nice , a lil odor Bessie if the disposable, and hopefully next time , we can use the fire pit , over all was great 10/10 especially for price.

Room was clean and bed was comfortable. Breakfast was bagels, toast, coffee and OJ. Next to a really good restaurant called Across The Street Pub. Quiet even with being next to the pub. Shower was big and plenty of hot water. We were in room 137. Extra outside door security was good. Needed key card to get in. My only complaint would be the heater/AC unit in our room was loud. I think it was a good value for the price we paid.

I guess the dead plants in the pots by the front entrance should have been a sign. We had to wait almost 5 minutes for Emmanual to come out 'from behind the wall' to check us in. He was pleasant enough though. He informed us that the pool was closed due to a maintenance issue (it did not open at all during the time of our stay). Our room was nice. There was a mini fridge that needed some dusting/cleaning around it and under it. In the bath, I discovered there were only 2 towels and 2 washcloths for the 3 of us and there were no linens or blankets or pillows for the couch pull out. There was no answer at the front desk when I tried calling several times, so I had to walk down to get these items. When Emmanual did finally appear, again from 'behind the wall', he said there was no one to bring them up, so he told me to hold on. He went 'behind the wall' and after a bit re-emerged carrying a mound of towels, linens, blankets, and pillows and passed them off to me, as he had to check someone in. I should have made 2 trips, as I couldn't carry all of this large load without dropping things along the way. The king bed was comfortable with clean, soft linens. The shower was set up so you could turn the water on on one end and the shower head was on the opposite end, There were 3 bottles attached to the wall that were supposed to hold shampoo, conditioner, and body wash...they were empty. The hair dryer shut off button was broken, so it had to be unplugged to turn it off. One evening, I went down and ordered a flatbread pizza. Justin made it. It was pretty greasy and was not how it was described on the menu. During our stay, we also dealt with Imani at the front desk...she's wonderful!!!! Great personality:) Very helpful. There was always plenty of parking. Overall, this was not a bad stay by any means. This property was just not as good as other Courtyards we have stayed at.

The hotel has a good location. It is very convenient to travel next to the expressway. The quality of bedding is good. The most commendable thing is that the breakfast is very rich. It can be said that it is very rare in hotels in North America and even Europe. Overall, it is a very good choice. friend.

I almost exclusively stay at HIE but this was one of the most poorly managed I've encountered. Housekeeping is a joke and please don't blame the pandemic as I asked for my room to be cleaned every day but only once in four days was it serviced. On day one there was no Kleenex; on day two there were no fresh towels delivered despite calling twice; on day three the nearest elevator went out of order and the hot water for a shower was lukewarm at best; and thankfully on day four I left! There was molding falling off the walls and the heated swimming pool was heated by only the ambient air. Strongly recommend staying somewhere else. If that wasn't enough, within 12 hours of posting this review I returned to the room to find both key cards that were kept in separate locations to be de-activated. And yet another trip to the front desk and another round of apologies and excuses.

I've stayed here many times over the years. Place is showing it's age, but relatively clean/comfortable and good value. Tiny supposedly Covid related breakfast of small packaged muffins, yogurt, and juice.

The service at this location was absolutely perfect. The girls at the front desk were so kind and made my experience there perfect. For few short days that I stayed at this location almost felt homie do to the fact of the fanatic team of workers.

Still my go to choice in Albany. Clean, quiet and convenient to the legislative buildings and Albany medical. Decent pricing with free continental breakfast and a convenience shop in the lobby. The staff is very friendly and willing to assist as needed. The ADA Accessible room is not the best but adequate and average. Huge TV in living room and bedroom. All rooms are suites with stove and kitchen.pots, pans and dishes were clean and useable. Easily allows late check in and outs. Paid parking available that is very reasonable! Pool, jacuzzi and fitness area were all clean and secure.

I drove in Saturday evening to find a crowded parking ramp with an altercation going on. I waited in my car till a cruising hotel security car broke up the screaming match. Dragged my suitcase thru the ramp to the elevator and down to the lobby thru a maze, with the ****** handy but the hotel lobby further away. As others have said, room was clean, comfy, and new. Mine looked across at a wall...ask for a harbor view. You have to walk thru the ****** to get to the restaurants. No bottled water in room, no coffee. Staff didn't have masks. I had no desire to navigate the crowd at the ****** so back to my car to try to find a restaurant in the dark in a strange city. Front desk had no suggestions other than ****** restaurants. Events center for conference was OK...smallish breakout rooms but nice outdoor patio and, finally, a water view. Buffet line was long. Conference sit-down dinner was very good, but no coffee was served until all the plates were cleared! Didn't come until after the desert! And, no masks worn by staff. I wouldn't stay here again, just too much of a hassle unless your primary purpose is to go to the ******. That's clearly the point of the complex.