Hotels near Oakley Store, Westmere

From when I check in, I already knew my stay was gonna be lovely, great customer service, all needs was meant, my kids enjoy the basketball court , the suite was nice , a lil odor Bessie if the disposable, and hopefully next time , we can use the fire pit , over all was great 10/10 especially for price.

I felt welcomed from the moment that I walked in the door. This was a relief because I had had a stressful day waiting for my husband to get out of surgery. The bathroom on the room sparkled. Great care was taken preparing the room. The next morning the front desk staff was just as friendly as those from the night before. I highly recommend this property.

Room was clean and bed was comfortable. Breakfast was bagels, toast, coffee and OJ. Next to a really good restaurant called Across The Street Pub. Quiet even with being next to the pub. Shower was big and plenty of hot water. We were in room 137. Extra outside door security was good. Needed key card to get in. My only complaint would be the heater/AC unit in our room was loud. I think it was a good value for the price we paid.

I guess the dead plants in the pots by the front entrance should have been a sign. We had to wait almost 5 minutes for Emmanual to come out 'from behind the wall' to check us in. He was pleasant enough though. He informed us that the pool was closed due to a maintenance issue (it did not open at all during the time of our stay). Our room was nice. There was a mini fridge that needed some dusting/cleaning around it and under it. In the bath, I discovered there were only 2 towels and 2 washcloths for the 3 of us and there were no linens or blankets or pillows for the couch pull out. There was no answer at the front desk when I tried calling several times, so I had to walk down to get these items. When Emmanual did finally appear, again from 'behind the wall', he said there was no one to bring them up, so he told me to hold on. He went 'behind the wall' and after a bit re-emerged carrying a mound of towels, linens, blankets, and pillows and passed them off to me, as he had to check someone in. I should have made 2 trips, as I couldn't carry all of this large load without dropping things along the way. The king bed was comfortable with clean, soft linens. The shower was set up so you could turn the water on on one end and the shower head was on the opposite end, There were 3 bottles attached to the wall that were supposed to hold shampoo, conditioner, and body wash...they were empty. The hair dryer shut off button was broken, so it had to be unplugged to turn it off. One evening, I went down and ordered a flatbread pizza. Justin made it. It was pretty greasy and was not how it was described on the menu. During our stay, we also dealt with Imani at the front desk...she's wonderful!!!! Great personality:) Very helpful. There was always plenty of parking. Overall, this was not a bad stay by any means. This property was just not as good as other Courtyards we have stayed at.

I almost exclusively stay at HIE but this was one of the most poorly managed I've encountered. Housekeeping is a joke and please don't blame the pandemic as I asked for my room to be cleaned every day but only once in four days was it serviced. On day one there was no Kleenex; on day two there were no fresh towels delivered despite calling twice; on day three the nearest elevator went out of order and the hot water for a shower was lukewarm at best; and thankfully on day four I left! There was molding falling off the walls and the heated swimming pool was heated by only the ambient air. Strongly recommend staying somewhere else. If that wasn't enough, within 12 hours of posting this review I returned to the room to find both key cards that were kept in separate locations to be de-activated. And yet another trip to the front desk and another round of apologies and excuses.

A road trip with my family as a kid in 70s nearly always included a HoJos. The ”vibe” of those places has been retained, but the bad art on the walls that I remember from back then has been replaced with space-age/retro decor; those big, thick curtains that acted as a wall between the room and the nearly floor-to-ceiling window is there, but now with a retro, outer-space design. I found the rich, aqua-blue color scheme calming and welcoming for a good night's sleep.

The hotel is very warm, the surrounding environment is also very good, clean and quiet

Still my go to choice in Albany. Clean, quiet and convenient to the legislative buildings and Albany medical. Decent pricing with free continental breakfast and a convenience shop in the lobby. The staff is very friendly and willing to assist as needed. The ADA Accessible room is not the best but adequate and average. Huge TV in living room and bedroom. All rooms are suites with stove and kitchen.pots, pans and dishes were clean and useable. Easily allows late check in and outs. Paid parking available that is very reasonable! Pool, jacuzzi and fitness area were all clean and secure.