Sherry
April 30, 2024
While I was searching on ******* for a place to stay, I set up the searching criteria to have shuttle bus from the airport to the hotel, this”hotel” showed up. It is actually only a motel, and there’s no shuttle bus. When I called them and asked them why, I was told it must be the third party searching site that made the mistake. My flight arrived well after their 10 pm checking in closing time so a key was left in the keybox for me. However, my unit was on the third floor and the elevator didn’t work. I had to carry my luggage all the way to the third floor (6 flights of stairs). Luckly I only had a carry-on, what if I have a big check in luggage? Still, the next day, an old knee injury flared up and I had difficult to walk. The unit has a small empty fridge that hummed on and off all night, and there was no bottled water, only a small coffee maker. But after 20 minutes, the water was not even warm, so I ended up drinking tapwater. The place was also cold, I didn’t sleep one minute for the entire night. I texted them this morning, asking about the elevator, there was no reply. However, they sent me two text messages, reminding me about the checking out time. I have spent over $110 between their place and the airport, and plus their $65 fee, I could have stayed in a real hotel near the airport.