Premier Inn Weston-Super-Mare East (A370)

The room itself was very good. Comfortable bed, bathroom very clean. Unfortunately only one towel had been left. Which for a couple staying four nights was not enough. So down to reception we went to ask for another towel, and a mat to stand on when exiting the shower. It was rather irritating - to say the least - that at least four times we had to go to reception and get our key cards re-done. Apparently they are quite skittish. We were told, politely, not to put them near a phone, or credit card etc. This may be the case with some people, but we know for certain that one of the cards were not near anything at all. This was very annoying when we had to go back to reception via a wet and windy car park to get a key re issued. The staff were always very pleasant, but it was annoying. Luckily, on one occasion a very kind lady who was getting rooms ready actually went to reception on our behalf because my husband had already been - pressed the bell twice - and had no response. She went beyond her duty. The Beefeater restaurant for breakfast was perfectly adequate. Hot food, pleasant staff. But.....if you have a meal deal and go for dinner it seems that many of the options now have supplements on them. Added to this, some ciders and beers may or may not be available. The staff were not sure, which all in all seemed a tad un professional. We have had meal deals through Premier Inn previously, but we wonder if the extra supplements will make it worth while in the future. Plus it can now be confusing working out the prices. The hotel is ideally located - nicely placed near all major roads. Parking is very good too, just remember to input your reg number.

No working air conditioning or heating. Had to rely on an oil heater. The wall mounted heater sparked numerous times waking us up and leaving us concerned for our safety. Other Premier Inn hotels have always been great. We stay at Premier Inn as my wife is blind and it helps the rooms are always a similar layout regardless of location. The price is also usually competitive and we don't like to spend any more than necessary stuck in a hotel room.

All staff was excellent on my vist big shout out to staff member stretch 👍 went out and beyond expectations when I need help. Regarding couldn't get wall heater to work. He came to my room showed me in nice claim manner how to use the heating system. Kind regards Mr B Jones

The room was not very clean. The carpet hadn't been hoovered and the bathroom looked dirty. The toilet was gross. Put me off ever staying there again. Plus side, comfy bed and the shower was powerful and hot. The barman in beefeater made lovely cocktails The breakfast was nice but could have been warmer.

Second visit won’t be a third , pre booked for two nights stay , on arrival noticed large sign saying parking free for hotel guests and young lady on reception confirmed this so hopefully no parking fine arrives . Given key to room in new block , wifi absolutely terrible, hardly slept due to road noise and people in room above banging around for hours.couldn’t have window open for fresh air .room key didn’t work and not the only people with this issue, good walk back to reception to rectify it .All in all stuffy , musty smell ,noisy,carpark a total mess with rubbish and slippery leaves .

Premier Inn rightly prides itself on the consistency of the accommodation it provides. This hotel was easily the worst Premier Inn we have stayed at [at least since our experience at Caernarvon many years ago]. For a start there was an unadvertised £7 charge for parking. Then, despite booking their meal deal, we were unable to get a table in the restaurant and, finally, there was no chair in our room.