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This was a great hotel. Close to everything, easy check in and out, clean, and most of all - the staff was incredible. Very kind throughout the stay.

This is a mid/high rise Marriott located at the foot of the hills in downtown Morgantown. If you are familiar with the Marriott brand, it follows the blueprint of some of the more recent renovations for their full service properties--carpet is out, hardwood floors are in. Personally, I like that approach. The rooms on each end of the main corridor appear to be larger than the rest; we had one of those and it was quite spacious. It was well equipped with some seating areas and a desk. If you are looking for lots of freebies like breakfast, don't stay in a full service hotel. There are plenty of mid-tier and budget hotels in Morgantown. This is a nicer property with higher quality materials, and if you want food, you're paying for it; just like every other full service Marriott, Hilton, etc. There is an adjacent parking garage; be warned it is a bit of a haul through the convention center corridor to get to it. (By the way, the convention center isn't renovated, and you can tell what the decor must have been for this Marriott not long ago too). The WVU Downtown Visitor's Center is across the courtyard, and some of the downtown campus buildings are nearby. I didn't try the restaurant, but there is a ”real” full service Starbucks in the lobby that we did use. Overall this is a nice property. For my night, the cost was a bit higher than some of the other options, but it was still a fair price for the quality of the hotel.

When researching my motel of choice, I saw several reviews that this place was dirty. My bathtub was a bit dirty and room looked a bit old, but was not terrible. However, you expect your room to be clean upon checkin. Customer service is sorely lacking though The main entrance was closed and had a sign directing to me to another door. That door was locked. Not very welcoming to guests. My biggest issue was the next morning. My toilet had broken and would not flush, so I went to the front desk. The crotchety old woman would not even look up until I said good morning. Even then, it was like I was bothering her for interrupting her work. When I told her about the toilet, she said she would let maintenance know. Then a couple seconds later, she told me that if I ”need to use the commode”, I'd need to use their plunger. I told her that I am paying a for a fully night's rate, I should not have to perform my own maintenance. She snapped back that ”There's nothing I can do” because the maintenance person was not there. This was during working hours about 8:30 AM, not like it was 3AM. I then told her to give me a key to unoccupied room since the restroom in the hallway was also Out of Order (great maintenance smh). Clearly upset, she handed me a key and didn't say anything other than ”I need it back” ASAP. When I entered the room, I saw that it was clearly used. I was hoping that someone had just checked out and that no one would re-enter. No one did, but the room obviously had not been cleaned/sanitized so that added to the issue. When I finally checked out, she did not even look up or speak to me. I don't want to imply that all employees are like her ( the young man that checked me in the night before was friendly), but I'd be willing to bet that she has been rude to others since she was to me before I had even said a word to her. As for the 2 key system, on one hand I like the added security (makes me wonder if there have been issues in the past?), but it became a hassle when the outside door key would struggle to work. I had to play & turn it several times. Room itself was mediocre, but definitely not a place I'd like to stay again.

I admittedly glanced through my Hilton app and reserved this room for my daughter's travel ball tournament to be held at WVU this weekend without checking reviews. I did so, because I use the app frequently and have never had a bad experience at Hampton/Hilton without it being quickly resolved in a professional manner. This was the closest Hampton to the Rec Center @ WVU so I booked it. From the time I walked in, I noticed the cleanliness of the hotel was lacking. There was sticky stuff on the floor along with when I got out of the elevator and I kept going to our room because we had been driving several hours and I figured that our room would have the Hilton Cleanstay. Boy, was I wrong! The room smelled bad as soon as I opened the door. The beds were made. I sat our things down and began to unpack. I immediately noticed the bathroom floor was dirty and the bathtub was also dirty. There is a broken nut in the toilet. Later I learned that my bedspread had several stains on it and I found myself unable to sleep. I am not one to cause a fuss and try very hard to make do with what I have. I unsucessfully tried sleeping through the night and finally went down to the front desk at 5 am to ask if I could please have a new room. The lady at the front desk was immediately dismissive, confrontational, and said I should have said something last night. While, yes, I of course should have looking back, I don't think it was my fault the room was not cleaned. I will skip the other details here, which ended up in her telling me she would tell her manager when she came in and they would have the room cleaned for me by 9. I came back to my room at 3 pm after our matches and my bedspread was changed but the floor and tub were still nasty. I went back downstairs. A new receptionist was there. I asked for a new room, she said they're all dirty and said she would send housekeeping up when they could. We waited in our room and a gentleman came up, granted the nicest person I have encountered while here, and he said the dirty bathroom was from wood glue and he cleaned and disinfected the best he could. I am stuck here until tomorrow because this reservation cost me over $300. I wish I had seen the other recent reviews. Please do not waste your money coming here. Not to mention some sort of sediment is in the sinks, toilet, and tub, so I definitely would not eat or drink the water/coffee here. If I am able to leave my photos on the review later, I will attach them. In the meantime, please listen to the other reviews + my own because you will undoubtedly regret it due to the lacking customer service + basic empathy for another human + lack of housekeeping in this building. I never leave reviews, but this establishment blew my mind.

Everyone was very nice. The hotel was clean. Check in was easy. The location was right off the highway and near many chain stores (Target, TJ Maxx, Old Navy, Bed, Bath, and Beyond), restaurants, and a grocery store. There was a free grab-and-go breakfast (muffins, oatmeal, yogurt, juice, coffee). I only had one problem. I am allergic to feather pillows. There were 6 pillows in our room, all were feather pillows. I called down to the front desk and asked for a different pillow. They said they would have to check to see if they had other pillows. Minutes later a very nice person from housekeeping was at my door giving me another pillow....which was also a feather pillow. We ended up having to buy new pillows for our stay.

This was one of the cleanest and well presented Hampton properties that we have stayed at. From the moment you walk in to the lobby, the adjacent dining area, the hallways, and the room, this property really stood out. The small firepits outside the hotel were a great touch, especially for the cooler late summer evenings. The room was very clean, without anything to note on the contrary. Even the A/C unit in the room (something that in many hotels is loud all evening as it turns on/off) was relatively quiet. Finally, the staff and their helpfulness were the final exclamation point, giving this hotel a much deserved 5/5 rating.

I just spent four days/nights at Hotel M. I rate this motel 5 stars for the reason that it suited all of my needs during my stay - friendly and attentive staff. A clean room at a reasonable rate, walkability to nearby stores, and a relaxing atmosphere. I plan to visit Hotel M again in the future.

The service was excellent.