Quest Whangarei

It’s in a great location the rooms are spacious and comfortable

Very clean, modern rooms and apartments in the centre of town. Parking is a bit convoluted- you have to park on the street to check in and then drive around the block to enter the underground using your key card. On the night I stayed there were massive roadworks outside, scheduled to go on all night, and the management kindly moved me to a quieter room, which was also an upgrade onto the original room.

Good location and nice and clean

This did not work for me and I will tell my agent not to book here again. I arrived at 5 o’clock and had to navigate the recptionless access which was lengthy and difficult to do as you have to phone a helpline. The corner where the phone is was noisy with rush hour traffic and almost impossible to hear. Then you get given a code to access a lockbox. You need a pen to write it down. Once you’re in, you’re on your own. I had no confidence that I would be safe if there was a fire or some kind of emergency as there were no staff on-site. The rooms are not soundproof and the TV next door was blaring, plus some fire alarm type beeps went off twice. I was told next morning when my swipe card wouldn’t let the lift go to the basement where my car was parked that the lift had stopped during the night. The bathroom smelt bad with a blocked drain or something. BTW you need to book the car parking which my agency hadn’t done. Overall, not an experience I would want to repeat.

This unusual hotels advertises itself as a "apartment hotel" and the rooms have a minikitchen. The rooms are quite plain but they are clean. Our room faced the back alley, not a wonderful view but avoided street noise. We piked this location becasue it is close to the Hundetwasser center. It is quirky in that on weekends the front desk closes in the afternoon. We arrived before that and the clerk was very helpful. Also it wasn't clear where to park to checkin, but it is just around the corner from the large "Quest" sign. There is parking available for a small charge and as you checkin in the clerk tells you how to get to the other side of the building where you enter the parking which has elevator access to hotel. If you arrive when the front desk is closed, there is an intercom on the street for an alternative checkin procedure. There is a coffee shop in the building but it is not open on Sunday mornings.

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