Comfort Hotel Flames Whangarei

Super friendly service! Easy check in and out. Comfortable large room with nice outlook over pool and bay! Inviting swimming pool. Shops and bar/restaurant nearby

This is the first time I've stayed in Whangarei and I won't be going anywhere else when I come back. My queen room was fantastic, super clean,lovely touches everywhere. Great size, excellent wifi reception. Bed and pillows just right. Beautiful views with palm trees. Every staff member I encountered were so helpful. I had a 5 star quality vegetarian dinner, expert made cocktail. Breakfast was exactly the same, perfect barista coffee brought to my room in the morning and no extra charge for room service. I could tell that all of the elements have a lot of care and thought put into them. Thank you for the stay and I will recommend to anyone I know who comes this way.

Fantastic friendly staff, they couldn't be more helpful. The food is great, room was super clean and comfortable, comfortable bed, location near the airport and some lovely views over the sea. It's an older hotel but very well looked after.

Restaurant review: I went with a group of friends so luckily sociability was more of a priority for me than the food and this was the saving grace for the night. Flames in my opinion cannot be described as an atmospheric dining experience as touted. For the non discerning diner who is happy with pub style fare the menu served, it was questionably passable. Those seeking atmosphere or a romantic intimate setting should look elsewhere. That aside the staff were pleasant. Overall the standard of food was not up to basic chef standard which makes me question if there was a trained chef in the kitchen.. My chicken Parmigiana and accompanying risotto balls were deep fried and overcooked resulting in dry fillets rather than succulent as described in the menu. The tomato sauce was missing and it was covered in what looked like a crinkled yellow sheet of plastic type cheese. The accompanying piece of broccoli and bok choy provided a welcome relief to this desert fare. I managed to get through half of the meal only. Complaints abounded from others who complained of tough steaks, dark brown chips, coleslaw instead of seasonal salad and the desert menu looked more suited to a child's menu being lots of over-sauced and cherried icecream and a panacotta that was tasteless and resembled a very solid door stop .What was served was at odds with the description on the website and I failed to see where any real or imaginative cooking or presentation had taken place. It all seemed more like freezer to deep fryer fare and this is fine if those were our expectations and the menu priced accordingly. If this review seems harsh its not meant to be, I wish it were the opposite but hopefully it will lead to reflection and improvements. its just that I can tell when food is not prepared with care and love and its somewhat irritating when ingredients are seemingly trampled on, they deserve better. Suffice to say, I will not be frequenting this restaurant for a 'dining experience' again. Unfortunately no photos were taken as despite the poor quality of food the company was excellent and we all had an enjoyable time catching up.

Was given top treatment from the moment I walked in. I was part of a group and I arrived ahead of the others. Manager and staff went our of their way to welcome both myself and the others in the group after hours and throughout our stay. Many thanks team.

23 of us had a great Meal at Flames on Thursday night, l had the steak and l ask everyone at our table everyone enjoyed their meals, the staff were great and Manager was very helpful, we will be back!

My partner booked a Hotel room here for us Older woman from front reception was unfriendly and unprofessional and was often seen walking around "on edge" and grumpy Not a good look for a Hotel Room and food prices ridiculously priced for what you get Hotel badly in need of upgrades and renovation

Went to Flames restaurant for dinner with friends. Worst meal ever. Four of us had fish and chips, two got 2 pieces overcooked and 2 got 1 piece of fish. We were given a $5.25 discount on two fish meals.Two others had the $47 scotch fillet, obviously cooked on a dirty grill and both steaks were different sizes. My entree of scallops were grossly overcooked, bacon burnt and cauliflower puree wasn't cauliflower at all. Won't be going back ever.

Felt like I was in Fiji but colder! Great resort, rooms are spacious and comfortable and the restaurant food is fantastic. We also used a conference room, which was suitable for our purposes and the catering was great.