Pinnacle Hotel Whistler Reviews
Pinnacle Hotel Whistler
4319 Main St, Whistler, CanadaView Hotel Details
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1 night
Pinnacle Hotel Whistler Guest Reviews
4.2/5
Very Good
114 review
Verified reviewsLocation4.2
Amenities4.2
Service4.2
Cleanliness4.2
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All Reviews(114)
Positive reviews(108)
Reviews with photos/video(3)
Awesome stay(7)
Clean and tidy(5)
Awesome rooms(5)
Great service(5)
Negative reviews(6)
Lee
Standard Queen Studio
Stayed in Dec 2023
Couples
1 review
Amazing
Posted on Dec 23, 2023
Excellent location, just at the central village, walk thru the entire village easily. Nice clean room even not big, but what you need are well equiped. I have a kitchen with all kinds of kitchenwares, better to stay more days in next time. Very friendly frontdesk people and room keeper.
Pay $24 for tight room car parking with no EV charger in hotel is not a good idea. For guest with EV, a solution is to check in after 4 pm, then park your car in conference centre (just located in opposite side of the hotel) after 5 pm with only $6.25 (5:00pm till 10:00am) and charge your EV at level 2 charger $1/hr to get a fully charge. Perfect match the hotel check out time.
Overall experience, worth to stay and buy more food for meals in room!
6/7
Guest User
Deluxe Queen Studio with Sofabed
Stayed in May 2023
Other
2 review
Outstanding
Posted on May 29, 2023
One of the best stay I’ve ever experience. Clean and very convenient, nearby the places like the village center where we can hang out. We enjoyed the pool as well. Me and my daughter enjoy our stay. The staff are very polite and helpful. Iam booking in the same hotel soon.
Response from Property: Thank you for your good review, we are glad that you and your daughter like our hotel. Our goal is to provide every guest with a comfortable, clean and convenient accommodation experience. We are honored to meet your expectations and allow you to enjoy our facilities and surroundings. We look forward to your coming again, thank you for choosing our hotel.
Guest User
Deluxe Queen Studio with Sofabed
Stayed in Sep 2023
Solo travelers
2 review
Outstanding
Posted on Sep 29, 2023
I had a lovely stay at Pinnacle hotel, the staff were helpful and the room was breathtaking. I did not expect their to be a Jacuzzi.
Nathan
Deluxe Queen Studio with Sofabed
Stayed in Feb 2023
Family
2 review
Outstanding
Posted on Feb 16, 2023
It was a very good day all of the staff were very friendly I would highly recommend staying at this hotel again
Response from Property: Dear Nathan, Thank you for choosing our hotel and leaving us such a nice review. We're so glad you enjoyed our Deluxe Queen Studio with Sofa Bed, our surroundings, amenities, cleanliness and service. Our employees are always committed to providing the best experience for our guests, and your praise is the best encouragement for them. We look forward to seeing you again and wish you all the best!
Guest User
Deluxe Two Queen Studio
Stayed in Jun 2023
Family
1 review
Outstanding
Posted on Jun 13, 2023
I enjoyed in pinnacle and very easy and smoth transaction.
Will stay here again.
Response from Property: Thank you for choosing our Deluxe Two Queen Studio Room and giving us a five-star review. We are delighted that you enjoyed your stay at pinnacle and were satisfied with our transaction process. We look forward to your visit again and provide you with better services and facilities. Thank you again for your support and trust.
Anonymous User
Deluxe Two Queen Studio
Stayed in Dec 2022
Solo travelers
13 review
Posted on Dec 10, 2022
Close to the Skylnx bus terminal to Vancouver city. Close to grocery store. Well equipped kitchenette.
Response from Property: Thank you for choosing our hotel and giving us your valuable feedback. We are glad that you are satisfied with our environment, facilities and cleanliness, and also glad that you can enjoy our convenient location and kitchen equipment. However, we also noticed that you are dissatisfied with our service, which we regret very much. Please tell us what exactly happened so that we can improve and improve in time. Your satisfaction is our greatest motivation, and we hope to provide you with a better stay experience. Thank you again for your review and look forward to your visit again.
Guest User
Standard Queen Studio
Stayed in Oct 2023
Couples
1 review
Outstanding
Posted on Oct 5, 2023
Excellent experience!
Nana
Standard Queen Studio
Stayed in Nov 2021
Couples
1 review
Great
Posted on Nov 11, 2021
The room was very spacious and I really loved the location of this hotel. The receptionists were friendly and the room was very clean. It was nice to have a jacuzzi bathtub with lots of room! Would like to visit again. Thank you
Response from Property: Thank you for your kind words, Nana. We are delighted to hear that you enjoyed your stay at our hotel and appreciated the spacious room, the jacuzzi bathtub, the cleanliness and the friendly service. We always strive to provide our guests with a comfortable and relaxing experience. We hope to see you again soon and make your next visit even more memorable. Thank you for choosing us!
Guest User
Deluxe Two Queen Studio
Stayed in Aug 2021
Family
2 review
Outstanding
Posted on Aug 22, 2021
It was just next to the Olympic Village. Can easily walk out for breakfast, lunch and dinner. There is a pool and jacuzzi outside plus a jacuzzi in the room. Very spacious with a small kitchen equipped with a stove and oven!
Response from Property: Dear customer, thank you for choosing our hotel and leaving us such a good review. We are glad that you like our location, facilities, hygiene and service. Our goal is to provide every guest with a comfortable and pleasant stay. Your feedback is very valuable to us, and we will continue to work hard to improve our level. Looking forward to your visit next time, wish you all the best!
Guest User
Deluxe Two Queen Studio
Stayed in May 2024
Couples
50 review
Very Good
Posted on May 17, 2024
The hotel is located in the center of the village, convenient for attractions and shopping. The hotel staff is warm and thoughtful. The room is clean and sanitary, of a suitable size. There is a kitchen, which is convenient for self-cooking. At the same time, the room has a jacuzzi, which is very comfortable. In short, it is recommended.
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Guest User
Premium Two Queen Studio
Stayed in Dec 2023
Family
6 review
Very Good
Posted on Dec 22, 2023
The location is very good, the room is large and clean, the front desk staff is very polite, and you can even extend check-out until 11:00
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Guest User
Standard Queen Studio
Stayed in May 2024
Family
1 review
Very Good
Posted on May 10, 2024
The room size is okay and the location is very convenient
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Carolina
Deluxe Queen Studio with Sofabed
Stayed in Feb 2024
Couples
1 review
Outstanding
Posted on Feb 5, 2024
Very beautiful place. Excellent service, very friendly people
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Guest User
Standard Queen Studio
Stayed in Nov 2022
19 review
Posted on Dec 2, 2022
#negative #I was disappointed with the Politeness of the Staff; #negativereview#Disappointed with staff etiquette
Original TextTranslated by Google
Response from Property: Dear customer, thank you for choosing our hotel and sharing your stay experience. We are sorry to hear that you were not satisfied with the courtesy of our staff. We always strive to provide professional and friendly service to each of our guests, but clearly this time we fell short of your expectations. Please accept our sincere apology and let us know exactly what went wrong so we can improve and correct it. We hope you will visit our hotel again and give us the opportunity to serve you even better.
Penny
Stayed in Apr 2024
Other
Very Good
Posted on Apr 6, 2024
We had a wonderful 2 night stay. Rooms were clean, spacious and comfortable and the staff very friendly.
Thank you again for a lovely stay!