Hotels near Docks of White Bear Lake, White Bear Lake

The room is quite big and the breakfast is not boring. The overall evaluation is very good and it is worth recommending.

I love holiday inn express

I’ve been staying in a bunch of hotels lately but this one was by far the best. Classy, polite staff. Our original room had a broken fridge, so they immediately gave us a new room. Most comfortable bed of all the hotels we’ve been in lately. Finally got a good night’s sleep.

My son lives in Forest Lake so this was a convenient place to stay and enjoy my son and grandchildren for the weekend. The only issue was all of the hockey families who allowed their children to run around the hotel without supervision while the parents talked in the lounge. The good news was that the families went to bed early so it was only during the day that there were issues. The staff did a good job in trying to corral troublemakers.

Pros- the room was large. We received a room on the top floor away from the elevator as I requested. I used a free night voucher to stay here one night after the mini state fair event. Cons- the room had an odd smell. Kind of like smoke mixed with something else bad. The sliding door that's supposed to close off the bathroom sink area was missing! There were no coffee cups, just clear plastic cups. The mini fridge was dirty inside. No laundry bag. There were sticky spots on the floors. The toilet was dirty inside (not stained, just uncleaned)! The cleanliness of the rest of the room was questionable. All the lights were fluorescent and not to mention blinding in the middle of the night. Nightlight in bathroom area didn't work. I could hear noise from the neighboring room all night and couldn't get any sleep. Finally turned the room fan on to try and drown it out, then fell asleep exhausted and woke up late. We made it down to breakfast at 8:40. The nasty rude breakfast attendant didn't refill half the items (no apple juice, both milks empty, no regular coffee, nothing in the fridge like yogurt), then at exactly 9am she shut the doors, even tho we and another couple were still eating! I have worked at hotels and I have been at over 100 hotels as a guest and I have never seen this happen! The correct action would be to ask if anyone needs anything else because she's about to close. If you don't have basic customer service skills you should not be in the hospitality industry. The view from our room was of a child care place with toys and garbage all over the ground inside and outside their fence. And as we were leaving we observed an Asian man cleaning his ears in the parking lot and after he finished he threw the used q-tips on the ground. Disgusting!! Front desk was friendly but we would not stay again, especially if we had to pay!

We really liked it here. Safe place. Pool was open and barely used. Friendly service. Breakfast was good. Would love to come back.