Hotels near Madewell, White Plains

when I was booking this hotel, I saw the photos of the rooms, looked very new and modern. Once I got into our room, it was old, smelly and very different than the photos. My finacee went to make a coffee and right at the beginning a cockroach came out of the coffee machine and went into the snack basket. We particularly picked this hotel because we needed a place for a week and we like to cook, but because of this we didn’t even touch the kitchen. I was not happy with the hotel or the room but the area was quiet and we didn’t have any issues. Parking was easy and free.

We were super grateful to find this hotel at the last minute when we were too tired to drive any further.  Very clean. The only complaint is the alarm in the neighboring room went off super early and after five minutes I eventually got up to call someone to go turn it off.

I stayed in this hotel for my business trip. The location of this hotel is very convenient, easy access to highway and the train goes to Manhattan directly. I used the train to travel Manhattan, it was a easy access to the time square. The room is clean, I was very impressed seeing the staff sanitizing heavy traffic areas. The staff is friendly and when I was there, one of the elevators was broken, but the staff helped us to carry the luggage to the room. Before I left, the elevator is repaired. This is quiet impressive of the service. It seems customer service is priority in this particular hotel.

I'm sure that if you need a bed to sleep in, this place is fine. Do not have a situation or circumstance that requires manager assistance, forget it! I'm a travel nurse working for a nearby hospital. The night before my scheduled reservation, I tested positive for covid. I immediately contacted the hotel to let them know, and was old to forward my results to the managers email address, and they would refund my stay. I sent the results the next day and called to follow up a few days later. I was told the manager was out and to call in 2 days after 3pm. This happened several times for a few weeks before I actually received correspondence from the manager stating that I would need to contact Priceline to get the refund authorized. I immediately called them and they went through the same process with contacting the manager as I did. Eventually, she declined to give he refund. I hen escalated to the Better Business Bureau, and she chose not to respond to that either. I even attempted to reach back out via email thinking she may empathize with my situation and again, she chose not to respond at all. I'm disgusted at this behavior and will not choose them again.

Send your child to school, the only choice for dobbs ferry town. However, the hotel is still relatively quiet and tidy, stayed for a few days, feels good, here often come, it is most convenient to live here to go to school

The hotel room is not small, the facilities are very clean and the night is very quiet. This time I mainly went to New York and lived in the periphery. Breakfast is good.

I recently stayed at the Holiday Inn Express in New Rochelle and had a fantastic experience! The hotel was clean, modern, and well-maintained. The staff was friendly, helpful, and went above and beyond to make sure my stay was comfortable. The complimentary breakfast was delicious and had a great variety of options to choose from. The location was convenient, with easy access to nearby attractions and restaurants. I would highly recommend this hotel to anyone looking for a pleasant and enjoyable stay in New Rochelle. I will definitely be staying here again on my next visit! Plus!! As a single parent traveling valet service was greatly appreciated

This hotel used to be very good, now it feels completely different, many things are broken, and the bedding is not very clean. Communication with the front desk is also difficult. I don't recommend it, I don't have a next time

We arrived and found our room wasn't the one we had booked. We went downstairs after going out for dinner and asked if we were in a Wellbeing Room. The receptionist said no, we had only booked deluxe. We were able to show her our booking.com booking which clearly stated Wellbeing Room. She said 'well you can move if you want' I said yes please, and specifically mentioned the mirror that was supposed to be in the room and how we were looking forward to it. We moved and the room had only one feature of the Wellbeing Room - an air filter. No ”the Mirror” or Wellbeing pack. There was also only one towel for 4 people. Upon questioning where the other things were we were told only Suites has mirrors and that the Wellbeing packs ”weren't ready yet” Why sell a product you can't deliver. Please amend your advertising material. The shelves in the room were broken, the drawers didn't close because the unit was so skewed. Even when we asked for more towels they gave us 2 for 4 people. The plug didn't work so we couldn't bath our children until they sent a new one the next day. The floor was filthy and we couldn't let the kids touch it, they had to play on the beds only. Some staff were brisk and cold but some were lovely. There is a club lounge on level 10 that is dirty with a fridge full of old food and drinks, maybe the staff use it? I wouldn't recommend this hotel unless you get a good price and expect a 2 star hotel

+Lobby staff & management were very friendly, efficient, and negotiable with our extended stay. Always quick to address any concerns or questions. +Cleaning staff came daily unless asked otherwise, keep rooms very clean and tidy. +Close to downtown area - around five minutes driving, around 15 minutes walking - with lots of parking space available. +Free breakfast in the morning! +Good, strong WiFi connection available - very briefly lost Internet once in two weeks. +Dog-friendly with reasonable rates! Hotel, as a whole, seemed dated as others have said. My partner and I made many a joke to it looking like The Shining. We didn't mind, but something to note. The free breakfast had a limited selection. Don't expect full buffets, just something to get you through the morning 'til lunch. We didn't get the chance to use the facilities (laundry, gym), but they were offered. -The beds were hard and were uncomfortable to us. We needed to purchase a foam mattress to make sleep more bearable, as our hips and backs started to hurt after the first two nights. -The elevators broke down more than a few times during our stay. Thankfully they worked on check-out day, otherwise we would have been in trouble! OVERALL: For the price and location, we were very happy with our stay! Love the staff, attentiveness and consistency. Just wished they had better beds and less temperamental elevators. Even with the dated appearance, if you need a place to stay, this place does the job for a price that won't burn your wallet. We recommend!