Guest User
March 17, 2024
During our first night the bed was so cold we were miserable and were shivering all night despite wearing long underwear under our pajamas, down vests and wool ski hats to bed. (Apparently in order to save energy the heat had been turned down when the room had been previously vacant, and no one had stayed in room 101 in the preceding weeks). I'm glad I brought my own pillow, as their lumpy high profile foam pillows would have given me a stiff neck. It took me until the third day to try to figure out how to get the small bedside lamps to turn on and off without inadvertently turning on the overhead flood lights. The room was tiny and could only accommodate one chair, albeit one with a broken roller base (they brought in a replacement). We chose this hotel because of the rooftop hot tub, but only after I made an abortive trip to the fourth floor in my bathing suit did I discover a construction site instead. The hot tub apparently had been closed for repairs for a long time. I believe that should have been disclosed in their advertising or at least when we checked in. When I asked about using the hot tub at the Lodge (a sister property with the same ownership), I was told, "No, due to liability concerns". The phone in the room was dead, but that was thankfully repaired. The staff did supply us with an extra blanket for the second and third nights of our stay. At our request they did bring a coffee pot to our room. Despite this myriad of problems, the hotel did NOT comp us anything off our $209 + taxes/night. I would have given the property only a one star review, except the staff did their very best to try to address our concerns.